Complaints
This profile includes complaints for Richards Building Supply Co's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I ordered siding and metal roofing to be used as accent siding on our house. We went in to pick out the colors ********** building supply in ********, **). The salesperson was not in but I wrote down the colors for the manager(?). The siding came first and when it did, there were parts of the order that were wrong so my husband had to go get the right materials from them.The metal originally ordered should have been Charcoal Metal Roofing. Once my husband realized it had seams, he had them change it, which changed the color slightly. We were charged on April 28th for the entire order without checking it first.When the order came, it was galvanized (nothing special order about galvanized) so he sent the shipment back. Today, the company said they would only give us a discount on the material. Attached are a few text messages that I found stating that 1)they failed to provide the correct material initially, with the siding; 2)the colors chosen, which I wrote on a post-it to the business and 3)the confusion on their end with multiple people helping us.
Business Response
Date: 06/13/2022
Although Richards Building Supply disputes that the claimant ordered the correct materials, we are willing to have a discussion to attempt to arrive at a mutually satisfactory resolution. We ask that ******************* please contact ***************************** at ************ anytime this week to discuss.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.