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Business Profile

Used Car Dealers

Bravo Auto Mart, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found this vehicle online and inquired with the dealership to purchase on October 16th. After a little back and forth on negotiations and discussion - we agreed on the purchase.I was told the car is in great condition and they offered me an extended warranty to help protect it beyond the 50k miles. I agreed to purchase.Upon approval and signing of the contract, they said they run the car through an inspection to make sure it is in good shape before sending it on the truck. In that inspection some "valve" issue came up and they needed additional days to order the part and make the repair which delayed dispatch for delivery.The part was finally received by the dealership on approximately October 21st and replaced on 22nd-23rd - unclear due to lack of communication.They said everything is in good shape after the repair and they will dispatch ******* was placed on a dispatch truck from the best of my knowledge on Friday October 22nd.I received a call from dispatch that they can deliver the car to me on Sunday October 24th.Upon receiving the car on October 24th around 7PM Phoenix time, we did an exterior inspection that seemed fine.However, the check engine light was on from the moment we turned on the vehicle.Not knowing the extent of the issue, I made an appointment at the local *** dealership and took the car in as soon they were able to take in the car - October 31st.Upon inspection they discovered all of the issues provided in the link below totaling nearly $15,000 in needed repair - all which was triggering the check engine light.None of these extensive issues were disclosed at anytime during my dealings with the dealership. I was repeatedly assured the car is in great condition now with a valve repair (a repair they still have not provided any documentation on).

Bravo Auto Mart, Inc. is NOT a BBB Accredited Business.

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