ComplaintsforOn Dmed Urgent Care

• Initial Complaint

  06/05/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Dear Local MD Urgent Care.I am writing to make a formal complaint against the delay in giving us medical records and bills for Records on time, on behalf of the attorney office ************************ complaint is that they failed to provide me medical records and itemized bills for the client ************************ 7/15/1972, this request is since November 29th.We sent you several times faxes and emails with the request, I called you several times as well trying to confirm the receipt of the requests, and nobody answered my phone calls.This situation has caused the attorneys office to move their court hearing/days, which as you know is for go to court to their settle legal disputes and attend hearings.In my view, you should you give us proper information and a turnaround and how obtain these documents, knowing that by HIPPA Compliance Laws if a covered entity denies access, in whole or in part, to PHI requested by the individual/third party representing individual based on one or more permitted grounds, the covered entity must provide a denial in writing to the individual no later than 30 calendar days after the request (or no more than 60 calendar days if the covered entity notified the individual of an extension). See ************************************************************************... for more information.I understand that you are required to respond formally to my complaint. I shall follow up this letter if I do not hear back from you by 7 business days. In the meantime, if you need any further information from me, please **********************.I look forward to hearing from you in the very near future.Yours sincerely.

• Initial Complaint

  09/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On April 14 I sought medical treatment and was later provided with a bill for $233.64. I submitted this charge to my FSA and the check was cleared July 15. I then get a statement letter on July 21st that my bill was not paid. I call the billing department explain to them I have already paid. They ask for more evidence, I provide it and then get a letter on 9/19 saying that I've been sent to collections and owe interest on a bill I paid 2 months ago. When I called again the business couldn't even find the person I was speaking with. Completely unprofessional business with incompetent billing practices. Avoid at all costs.

• Initial Complaint

  04/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In March 2020, I went to this health care facility to be tested for COVID 19. A law was passed that stated no one would have to pay for testing of this kind. I was still charged a $40 copay for the services. I have continously reached out to the provider, initially I was told that I would be mailed a refund check. Six months later, I never received a check. I contacted the provider again and was told it takes several months to cancel the initial check and reissue another one. I waited again, months later I still didn't receive the check. I valled back and I was told it had to be investigated. I waited several months again and called back. This time I was told they have a new billing company and there's nothing they can do because the billing company changed. The worker stated I had to contact my insurance company because that's who receives the copay. I called BCBS and was told the copay is paid directly to the facility and they keep it. I would need to seek my refund from the provider. Two years later, I still haven't received my refund and the provider is not trying to help or give me my money back. Although everything I said is in their system notes they still can't help me.

• Initial Complaint

  12/06/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I came to this business on 10/14 for a medical physical to start work. I paid 60 dollars for the exam and 30 dollars for immunizations. I asked receptionist did I have to pay any additional prices I was told no. A month later I received a **** from my medical provider stating that I owed them 520 dollars from labs done by this facility. I called 11/18/21 and asked to speak to a supervisor or manager of facility. I was told that they were not there. They called me back and told me to email my insurance information to them and that they would look into it. I emailed them right away on 11/18/21, and then I sent them several emails afterwards on 11/23/21, 11/21/21 and 12/6/21. I have yet to receive a response or a call back pertaining to this issue. This is not the first incident that I have had which this facility. In 12/2/2020 I went to go be seen for ear infection and even though their website states that they take Tricare they refused me services and told me that I would have to pay 280 out of pocket

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