Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Local MD Urgent Care.I am writing to make a formal complaint against the delay in giving us medical records and bills for Records on time, on behalf of the attorney office ************************ complaint is that they failed to provide me medical records and itemized bills for the client ************************ 7/15/1972, this request is since November 29th.We sent you several times faxes and emails with the request, I called you several times as well trying to confirm the receipt of the requests, and nobody answered my phone calls.This situation has caused the attorneys office to move their court hearing/days, which as you know is for go to court to their settle legal disputes and attend hearings.In my view, you should you give us proper information and a turnaround and how obtain these documents, knowing that by HIPPA Compliance Laws if a covered entity denies access, in whole or in part, to PHI requested by the individual/third party representing individual based on one or more permitted grounds, the covered entity must provide a denial in writing to the individual no later than 30 calendar days after the request (or no more than 60 calendar days if the covered entity notified the individual of an extension). See ************************************************************************... for more information.I understand that you are required to respond formally to my complaint. I shall follow up this letter if I do not hear back from you by 7 business days. In the meantime, if you need any further information from me, please **********************.I look forward to hearing from you in the very near future.Yours sincerely.

• Initial Complaint

  Date:09/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 14 I sought medical treatment and was later provided with a bill for $233.64. I submitted this charge to my FSA and the check was cleared July 15. I then get a statement letter on July 21st that my bill was not paid. I call the billing department explain to them I have already paid. They ask for more evidence, I provide it and then get a letter on 9/19 saying that I've been sent to collections and owe interest on a bill I paid 2 months ago. When I called again the business couldn't even find the person I was speaking with. Completely unprofessional business with incompetent billing practices. Avoid at all costs.

• Initial Complaint

  Date:04/19/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2020, I went to this health care facility to be tested for COVID 19. A law was passed that stated no one would have to pay for testing of this kind. I was still charged a $40 copay for the services. I have continously reached out to the provider, initially I was told that I would be mailed a refund check. Six months later, I never received a check. I contacted the provider again and was told it takes several months to cancel the initial check and reissue another one. I waited again, months later I still didn't receive the check. I valled back and I was told it had to be investigated. I waited several months again and called back. This time I was told they have a new billing company and there's nothing they can do because the billing company changed. The worker stated I had to contact my insurance company because that's who receives the copay. I called BCBS and was told the copay is paid directly to the facility and they keep it. I would need to seek my refund from the provider. Two years later, I still haven't received my refund and the provider is not trying to help or give me my money back. Although everything I said is in their system notes they still can't help me.