ComplaintsforSeko Worldwide, Inc.

• Initial Complaint

  06/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a parcel shipped from ** using **** logistics Omniparcel service.**** use ***** smartpost service to ship my parcel domestically.(***** tracking No. ********************) The expected delivery date I have from the merchant is SUN 15-MAY-2022 00:00. Now it is June 2nd I still don't have it.The parcel arrived at ***** warehouse at Friday, May 13, 2022 according to tracking history. It was sent back and forth between several ***** shipping hubs without delivery (you can refer to tracking history)The latest status shows it was sent to ********** ** from ******* ** and then from ********** ** back to ******* **. Yesterday the parcel departed from ******* ** again and I don't where is the next destination.I hope **** logisitc can open an investigation case with ***** to see what is going wrong with my parcel and ensure it is delivered to me.

  Business response

  06/22/2022

  Our apologies on the delayed transit - this shipment shows as having been delivered to the consignee on 6/3 @ 3:58p via ***** Tracking No. 61290988336621808654.

• Initial Complaint

  04/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Seko staff came to our home at ************************** to pick up a faulty ** washer purchased from ********************* as a third party seller through the ******* App. ********************* is now claiming that the washer they received is not the washer they shipped to us. ********************* claims that we kept the new washer and sent back a used one. Seko was responsible for shipping and properly labeling the washer and have thus labeled the wrong washer with my name and address. Seko is responsible for the mismanaged and misplaced shipment and thus is responsible for the requested full refund of said ** washer. Under no circumstances have I shipped out the wrong washer, Seko has not only irresponsibly managed this shipment but now tarnished my standing with ******* and caused subsequent mental harm upon my person. I am strongly considering legal action.

  Business response

  04/22/2022

  We are currently reviewing this complaint with internal parties and will provide additional feedback asap.

  Customer response

  04/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/11/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a sauna from Sunlighten and was notified that it shipped from ********** on March 10, 2022 with an expected arrival date of March 22, 2022. The initial shipper was Old Dominion who delivered the sauna to Seko logistics ********** terminal (West *******, ****) on March 21. On March 24, 2022 I contacted Seko Logistics ********** who stated they had not received the sauna. I contacted Old Dominion who had documented proof that someone from the Seko terminal had signed for the sauna. I contacted the Seko corporate office on March 31, 2022 and they stated that they spoke to the ********** terminal and that they confirmed they had my sauna and the ********** terminal would be contacting me the next day to schedule a delivery date. On April 1, 2022 I was contacted by the ********** terminal who requested to deliver my sauna on April 6, 2022 between 0900-1300. I requested a day off from work to ensure I was home to receive my sauna. On April 6, 2022 at approximately **** I contacted the Seko ********** terminal to see if they were still delivering my sauna. I was informed that they made a mistake and the sauna they thought was mine was actually someone elses and they were trying to figure out the issue and would call me right back. As of the writing of this complaint I havent heard back from the Seko ********** terminal. I have had contact with Seko corporate who has responded to my inquiries, however they have stated that they have been unable to successfully contact the ********** terminal to resolve this issue. I have notified Sunlighten as well and their logistics coordinator has been attempting to resolve this issue but havent had any luck contacting the Seko ********** terminal. Its been 18 days beyond the estimate delivery datePLEASE HELP!

  Business response

  04/22/2022

  Good afternoon - firstly our apologies on the delayed delivery, as this is not indicative of the service we strive to provide to our respective clients.

  There was indeed a mixup at the final mile destination terminal in identifying & allocating the appropriate shipment for ************************ delivery to be initially completed on April 6th, 2022.  After internal follow-up ************************ correct unit was indeed identified and delivery was completed on April 13th, 2022.

  Customer response

  04/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/16/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a tv from ******* and it was 3rd party with electronics express. i ordered it on january 31 It was suppose to show up between the 4th of january and the 7th. Well it got delayed and said expected delevery date by febuary 16th. The tracking hasnt been updated since january 1st. Now it the expected delevery date is the 23rd with no further updates of where the tv is since january 1st. I am so upset and dont want a refund yet cause the tv was 400 dollars off on sale and the price has risin and i cant afford the specific model i ordered. It should`nt take almost a month to recieve a tv. All i get when i called is it will update once it goes to the delevery terminal and will recieve a phone call. I never had this happen in my life ever. I also read someone else that had the same issue. The tracking number for sako is EE202248951201. the order number for ******* is 3022212-914191.

  Business response

  03/10/2022

  Our sincerest apologies to ****************, in researching this respective shipment, there appear to be a couple of noteworthy items leading to the delay in delivery.  ******************** shipment was tendered to Seko on Feb 1st.  This was moved to the transfer terminal in ***********, ** with unfortunate delay arriving onsite Feb 17th.   From the transfer terminal ******************** shipment was received at the final mile destination station on Feb. 25th at which point delivery was slated to **************** and the ** delivered on March 1st.  We will work to ensure better communication takes place with the customer for awareness on progress capturing any delays accordingly.

• Initial Complaint

  11/15/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 11/1/2021 I ordered a tv that was to be delivered through Seko to my home. I was given an expected delivery date of 11/5/2021. After there was no delivery by 11/8/2021, I reached out to their customer service and explained that I had not received my tv. The customer service informed me that it had never shipped and would arrive later. The same person stated that she would call me back with more information. I was never called back. The tracking number gave me a new date of 11/15/2021. Today, after not receiving a call about delivery, I checked the tracking and it states the item will not be delivered on time, is delayed AGAIN, and MAY be delivered on 11/22/2021. **************** was unable to give me any reason for this delay. This has been one of the worst delivery services I have ever experienced.

  Business response

  12/13/2021

  SEKO Response:

  Our sincerest apologies to ********************, we unfortunately experienced a delay in outbound shipping post arrival at the ******, ** terminal that caused the miss in the intended delivery date. 

   

  Mr. ********* order arrived at our ****** terminal on Thursday, 11/4/2021 but was delayed in loading timely to the destination terminal in Scarborough, ME.  It arrived at the Scarborough terminal on Thursday, 11/11/2021   and was moved for final delivery the following Wednesday (11/17/2021) on the next available route to Mr. ********* area. We truly value our customers and their overall delivery experience and have also issued immediate corrective action for the lack of follow-up on Mr. ********* status inquiry to the appropriate parties to ensure we are properly addressing internally for continuous improvement on safeguarding the customer experience.

   

  Delivery was successfully completed to ******************** on Wednesday, 11/17/2021.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩