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Business Profile

Hotels

Red Roof Inn-Joliet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My room was full of bed bugs.. and when I went to tell the manager. He didnt care. My son is full of bites all over his body and face. He wouldnt give me my money back or give me another room. They just dont care that my room was full of bed bugs

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $1084.43 on December 4,2023 for my hotel expenses for December 15,2023 until January 1,2024. Before authorization I asked if I checked out prior to January 1st would I get a refund and the answer was YES. I checked out on December 21st and the front desk clerk named ******* told me I will get a refund of ****** within 10days. Ive called several times and they keep telling me the refund was issued. Now they are not responding to my emails or calls.

  • Initial Complaint

    Date:11/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a room at the red roof inn about a month ago. When I entered the room there was a strong smell of bleach and the room was very dirty. There was broken lamps, the walls were covered in dirt, the bathtub had several large paint chips coming off, the bed was full of dirt and human hair (I have several pictures) and the floor had not been vacuumed. I explained the issues to the front desk and stated I did not want to stay there. The receptionist told me I would have to contact Booking.com for a refund. Booking.con attempted to get a refund and they were denied. I contacted the hotel several times including email to the hotel manager and was never gotten back to. In retaliation for a bad review I left, the manager marked me as do not book. I contacted the corporate office and they have also not gotten back to me. All I wanted was a refund.

  • Initial Complaint

    Date:08/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked a room for July 30th on July 22nd. Canceled the room on July 23rd. Was still charged for the room on July 31st. Contacted customer service and was told a refund would be issued. Have made contact with the hotel several times and was assured a call back and a refund. Have not received a call from the manager nor a refund.

Red Roof Inn-Joliet is NOT a BBB Accredited Business.

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