ComplaintsforDr. Green Services

• Initial Complaint

  09/06/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I hired Dr. Green services for a year. Towards the end of the year, I received continuous messages asking me if I want to renew. I didn't see any improvement in my lawn, so I chose not to renew and therefore did not respond to their questions. The first month of the next year, they came out and serviced my lawn. I called them immediately and said they've made a mistake and should not be servicing my yard. They've been billing me for their mistaken service ever since. I've tried to explain all this to them on numerous occasions, to no avail. They say that the original contract stated the service continues every year and therefore I am liable. I say, why did they harass me incessantly for months to renew if the renewal was automatic? It's very misleading. My bill is for a whopping $43.30. I have no idea why they are making such a big deal out of such a small amount of money. As a business woman in an industry that is heavy in customer **********************, I'd never treat anyone as they've treated me. At any rate, I have no intention of paying for services I did not request. In fact, they treated my yard at great risk because I had already treated it myself. If they'd burned it, I'd have sued them.

  

  Business response

  09/09/2024

  We will settle for half. The service was completed. The customer admits to ignoring the mailings and never called in to cancel until after the service was completed. Had the customer called in to cancel then we would not have treated, and we were never informed she serviced her own lawn.

  Customer response

  09/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/27/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  They charged me for services I didnt order..they told me that I ordered a change of service last year .. but I was responsible for changing the order

  

  Business response

  08/28/2024

  Hello,

  The customer made a payment of $210 by check and later placed a stop payment on the check causing a balance on the account. The balance was incorrect and the current balance is $77.18. It was agreed in 2023 that the customer would pay half of the aeration and seeding that was done. That day 9/22/2023 $118.12 of the $236.25 was removed. The customer made a payment by check of $40.95 4/22/2024 leaving a balance of $77.18 due.

• Initial Complaint

  08/23/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I hired them for weed control. The price was ***** a month, no contract and cancel anytime and free services included. I didnt see any results. I complained to them and it took them about 3 weeks to answer the complaint so I decided to cancel and now they want to charge me for all the free services and at a higher price. I only owe 3 payments of ***** and thats all that I should pay.

  

  Business response

  08/23/2024

  Hello,

   

  Attached is the confirmation letter that explains the terms and conditions and billing options. There were 5 applications done at $79 each. The only other service the customer is being billed for is grub and it states on the confirmation letter 5. If you cancel your service before the end of the program, you will be responsible for paying the cost of any free treatments received by Dr. ********************* For example, if you are offered a Free Grub Control as part of a spring promotion and cancel after getting the Free Grub Control, you will be billed for that. The customer only made one payment of $69.13 while having services. 

• Initial Complaint

  08/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dr. ******************** Services burnt my lawn while treating it and took no responsibility for it. It took several calls on my behalf to get them to come out and they were supposed to call me, so that I could be there. I didn't receive a call, but they did bill me for the visit.

  

  Business response

  08/13/2024

  Attached is the summary report from May 31 2024 stating "Today while walking the lawn I noticed several cracks in the soil, the lawn is very dry and needs water ASAP, the spot in the front is from heat stress and lack of water be sure you water the lawn ***** min per zone and 2-3 days a week 6am-10pm is the ideal time to water this will bring back the color and provide a thick healthy lawn. Also recommend not cutting these areas until you see that color start to come back. Thank you for choosing Doctor green as your trusted lawn care provider!" Also there is a picture attached of the location and area customer stated we burnt his lawn. Based on that photo there is no way we burnt that area. More that just a small line of grass would have been burnt if it was from product. Balance will remain on the account. 

  Customer response

  08/13/2024

   
  Complaint: 22132111
  
  I am rejecting this response because: Dr. ******************** Services is the only company or individuals that fertilized my lawn this year. It took them a month to come out after l complained. In 20 + years my lawn hasn't been burnt until Dr

  ******************** serviced it.

  
  Sincerely,
  
  *********************

  

  Business response

  08/13/2024

  Hello,

  I personally spoke with this customer on May *********. He originally called in about getting logged into the account online to make payment on the account.I advised him how to get logged in to the account. We verified the email address and all information to get him online. Once I assisted with that and sent a link to help login he advise of the issue with the lawn being burnt. I set a service call to be scheduled to assess the areas of concern and advised customer that we will be out to assess area. The area of concern was mainly against the perimeter of the home and is a s shape leading to his flower bed.  Customer called 5/30/2024 to cancel the account due to not being scheduled at that time. Customer stated he would give the ********************** call until the next week to get someone out to assess the lawn. He called back 5/30/2024 about being scheduled for service and stated he didn't want the fert and weed control until lawn was assessed. I advised him that day that on the email to advise of service notification advises that it was for a service call to be done.The service call was scheduled for and completed on 5/31/2024  As of 6/5/2024, we called to follow up on the service call that was done. ******** stated no one called him however the information was emailed to him. We advised him of the notes and that the lawn was not burnt but suffering from heat stress and there were cracks in the soil. Customer called back June 13 to cancel the account. Stated he disagreed with our findings stating that he had other companies, and hadn't had a issues before. He called in today August 13 to discuss the account balance and I advised there will be no adjustments made to the account. Again I advised the customer there was no way we caused the burn at this home. Attached are photos from the april 30 visit where there was no issues with the lawn. If we burned it you would be able to tell right away. It would not take 2-3 weeks to appear. The balance will remain.

• Initial Complaint

  07/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Lawn Service is Awful, ************* and no service since 5/31/2024. Dr ******************** states in their tickets they are applying 3 treatments at once. They have only visited my home 2 for normal service calls 4/16 & 5/31 and a special visit from my calling the beginning of May as my yard is full of weeds weeks later. They applied my Mid Summer application on 5/31 and haven't been back to my home since. They state they treated my yard for grubs. I have grubs in my front lawn. Worst service ever. I instructed them to cancel my service and refund my money. ***** the office manager informed me I couldn't get a refund. When I called her to ask why I can't get a refund she stated it was their terms of service. When I asked why my lawn was treated for Mid Summer on 5/31 she couldn't answer the question. It's July 19th today and ***** informed me they only visit every 4-8 weeks. It's been 7 weeks and nothing, no service calls or notifications that service is even scheduled. I want a refund for the services I did not receive!!

  

  Business response

  07/19/2024

  Hello,

  Customer emailed in complaining about weeds and scheduling of services. We emailed customer and advised we will get someone out to treat for weeds, and advise we will have the lawn assessed for grubs. She replied back and stated:Hi,
  Please don't send anyone.  No one has been here since 5/31 and my lawn looks awful.  Please cancel this service immediately and refund my money.Ebery.. As we were responding to the customer email she called in the cancel the account and we responded with:The services are a bit more spread out during the heat of the summer. The next application would've been scheduled any day. We do offer service calls to have the lawn assessed to see what we can recommend or do to assist further. I show we do a retreat at the beginning of the May along with another service at the end of May. Since we are out only every 4-8 weeks, we do need that communication from you if there is a problem that arises prior to the next service, and we can get someone out sooner. As was typing this email I see that you called in to cancel. I have to advise there will be no refund due. There were 4  applications along with liquid aeration which are $61 each and grub at $170. Per our terms and conditions any free service completed will be billed if the account is cancelled prior to the end of the season. Therefore, with services completed the total was $475. A total of $195.20 was paid leaving  $279.80 to be deducted from any refund.---She then called in yelling and I explained that I would send the information over to have the summer application line item name updated.She stated it is 7 weeks, hence we are still within the time frame of 8 weeks to get services scheduled. She then requested to have services reinstated and started back. The account is currently active. There is no refund due if cancels or keeps account active.

  
  
  

  Customer response

  07/19/2024

   
  Complaint: 22014471
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Dr Green stated the Grub control was included in their service.  Now they are trying to say it costs $195.00 which is bogus.  They sell the grub control in the package not as an add on item.  I expect a refund for the 3 visits I did not get and I can send pictures of my lawn whereas the 6 visits didn't work as I wouldn't be complaining.  And again WHY was my mid summer visit done on May 31, 2024 when it's NOT even summer yet!!

   

  

  Business response

  07/22/2024

  Attached is the confirmation letter that explains the terms and conditions and being billed for any free services if cancels prior to the end of the season. There is no refund due as to the customer decided to continue ***********************. If cancels there is still no refund that would be due.

  Customer response

  07/22/2024

   
  Complaint: 22014471
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

   

  I never received this letter.  I would like proof that I was sent this letter.

  

  Business response

  07/22/2024

  The letter was emailed April 9 2024 to *****************. Attached is the email that was sent to have the customer register online 4/9/2024. Also attached is a screenshot from our system notifying that the customer registered her account online 4/9/2024 @ 5:16:05 PM. The confirmation letter was emailed before the registration email, therefore the customer received the confirmation email also, and possible never reviewed it. 

  Customer response

  07/23/2024

   
  Complaint: 22014471
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

   

  I told ***** last week this was a scam and I expected my yard to be serviced ASAP!!  Still nothing!! If they won't refund my money then they better service my lawn.  I am waiting!!  And I will NOT endorse them going forward.  I will tell everyone how awful this company is!!

• Initial Complaint

  05/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Signed up with Dr. ******************** for my lawn care on 04/16/2023 for $317.00, for a complete suite of 7 weed & feed applications.The first application was scheduled on 04/19/2024. The service man arrived, and I went out and greeted him. He said he is going to start his work and asked me to get back in.I did so, and was watching him through the windows.He planted the advertising pole in my front yard, and backyard. Went back to his vehicle, sat inside for 2 minutes, and left.I called the customer ********************** immediately and complained. But, they were defending their employee by saying that they have satellite pictures of him applying the medicine to the lawn.I requested them to cancel my account, and for a full refund. Received an email confirmation of the cancellation immediately.On 04/23 I saw them refunding me $238.95 only. I'm not sure how they landed on this number when their invoice says $53 + $53 for the applications that was supposed to be performed but, was not.When I called them asking for a full refund again and learned that they have no intention of refunding.First and foremost, why would anyone cancel their service immediately after the first application? The only logical reason is that no application was performed and that was what happened.This is a complete scam of Dr. ********************.

  

  Business response

  05/06/2024

  Thank you for taking the time to reach out regarding the recent you had with Dr. *************************** I am sorry to say, but you have reached out to Dr. ******************** Services in ******. Unfortunately,  we do not have any way of looking into your account as they are a separate company. I am sure that if you reach out to them they will be able to provide an amicable resolution regarding your concerns.  Their contact # would be **************.  I am sorry that we are not able to assist.

  Kind Regards,

  *****

  

  Business response

  05/29/2024

  Hello,

   

  The customer was refunded $268.95. This would include 53.10*2=106.20 minus the 10% processing fee for cancelling and having to refund of $26.55. Attached is the confirmation letter that outlines the terms and conditions regarding refunds and processing fee. Attached are also photos from the visit on 4/19/2024 and the summary report. Also attached is the truck tracking showing the tech was there on the lawn.

• Initial Complaint

  02/23/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I once did 'UNSATISFACTORY' business, but NOW THEY WILL NOT STOP SOLICITING MY BUSINESS WITH FLYERS AND HARRASSING PHONE CALLS!!!!!! i have called ad writte to thern multip-le times to no avail. It continues! I am about a year into my 5 year agreement with the .gov ****** signed up with .gov to stop all the harrassig 'sales calls and sales circulars for '5 years,' but DR ********************** WILL NOT STOP HARRASSING ME!!!!!! They continue the harassing phone calls and junk mail soliciting business.

  

  Business response

  02/26/2024

  Customers information was removed from the system. 

  Customer response

  02/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  02/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I used Dr. ******************** for a year. When it was time to renew someone from their office called me and I let them know we did not plan to renew because we were moving. On Feb 13, ************************************************ the hospital with my son who had heart surgery. I then got an invoice by email and explained to them that I cancelled the service and didn't want the treatment. Of course, I was not home to let them know when they arrived. I do not feel I owe this bill because I cancelled this service. They said they cannot find a recording of the conversation I had with their representative, but I don't feel that is my problem.

  

  Business response

  02/26/2024

  Hi there and thank you for reaching out to us regarding your concerns.   I am sorry to hear about what has happened however, you have reached out to the ************** for Dr. ******************** Services which is a separate company from the one you have used. Unfortunately, we do not have access to any of their customer/ program details and are unable to make any adjustments or agreements for them.  I am sure they will be happy to assist and come up with an resolution with you but you would want to reach them at **************.  Thank you and have a nice day

   

  

  Business response

  05/20/2024

  Hello,

  No recordings from the customer were found to support her cancellation request. However the balance was removed Feb 29 2024.

• Initial Complaint

  02/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dr. ******************** sent an advertisement to my address with a letterhead containing the name of a person whom my family has legal restraining order against. This person is not supposed to know our address. So, obviously, some sort of data breach has occurred and my family is now terrorized.

  

  Business response

  02/06/2024

  Hello,

   

  We do not have an account or information containing the customer in question. The mailier states ******************* or current residence. The address in our system is not showing a name of the sort. We will attempt to stop the mailers. Maybe the customer used that address at some point and time but we do not have any accounts with this person's name or being associated with this address.

• Initial Complaint

  01/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I engaged Dr. ******************** Services in March 2023 to take care of my lawn services. This was advertised as a contractual term but with no obligation to continue if I was not satisfied; I could cancel anytime with no obligation. I paid over $250 over 4 months. After several notices from my side that the service was not taking care of the weeds in my lawn, I canceled the service in September, 23. However, the service is now demanding an additional payment of $341.57. Despite contacting Dr. ******************** Services, I have received no clear or convincing explanation for this additional charge. Therefore, I would like to request the service give me a clear and convincing explanation for this additional charge. Why am I incurring an additional charge when I could cancel anytime? Why did the service initially show several separate charges for the Senior Supervisor Visit and Fall Pre-Emergent Visit in September when all the additional visits are supposed to be covered by the contract? Note: It appears that in the latest statements, they are no longer showing these charges separately, but hiding them under a "Posting Error."

  

  Business response

  01/30/2024

  The customer owes for the *********************** rendered and grub control due to cancelling the account prior to all *********************** been completed in the program. We are willing to settle the balance and work with the customer.

  Customer response

  02/05/2024

   
  Complaint: 21217053
  
  I am rejecting this response because:

  The explanation provided by the business does not answer my questions. I am prepared to pay whatever amount I owe as long as the business is prepared to share some convincing documentation explaining the balance due. I will need a detailed ledger showing the dates when each charge incurred, the payments I made, and a running balance. I am willing to settle and discuss this with someone with authority. Please call me at ************** to discuss.
  
  Sincerely,
  
  *********************

  

  Business response

  02/06/2024

  Hello,

  The customer was to pay a total of $511 for the season including tax and was billed $51.10 per month from March to December to cover the $511. The customer cancelled the account 9/28/2023 with one more service to be done to completed the season. At this point the customer was charged for 7 *********************** that were done at $63.86 per application totaling $447.07.. The customer received a free grub control that was valued at $150. The customer made a total of $255.50 n payments leaving a balance of  $191.57 for services that were completed plus $150 being charged for grub that was completed. The customer is charged for the free ********************** once they cancel the account prior the all *********************** being rendered making the total balance due $341.57. Attached is the statement and confirmation letter explaining the terms and conditions with line 4 stating If you cancel your service before the end of the program, you will be responsible for paying the cost of any free treatments received by Dr. ********************* For example, if you are offered a Free Grub Control as part of a spring promotion and cancel after getting the Free Grub Control, you will be billed for that. Again the balance will remain and we will be more than happy to assist and settle the balance. If not settled or paid it will eventually go to collections.

  Customer response

  02/12/2024

   
  Complaint: 21217053
  
  I am rejecting this response because:
  

  I think we are having a communication problem. I already have the statement that's been uploaded to this site by the business. This shows a $302.85 as a Posting Error. Rather than providing an essay, please provide a ledger (just like your statement) showing the exact date when each charge incurred.
  

  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩