ComplaintsforWorld Kia Joliet

• Initial Complaint

  09/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 19, 2024, at approximately 7 PM, I visited the World of *** dealership with the intention of helping my father pick out a vehicle. He was told over the phone he was approved for a $25,000 loan. After hours of waiting I was tricked into using my information to get a truck I never wanted. The sale person approved me for a 2021 Subaru Forester Premium, which I had test-driven and was informed I was financially qualified to buy. The vehicle car note $689 a month, which was too high for me leading me to saying no to the purchase. My family and I were trying to leave. All the sales people and including their boss were harassing us to stay and were getting mad at us. However, at the last minute 2 hours after business hours I was subsequently subjected to a bait-and-switch tactic. Leading me to purchase a 2021 *** SLE Terrain truck. Which was a truck I was interested in but was told I wasnt approved or qualified for. The truck was around $19,771.00, and I was asked to make a down payment of $2,000.00 to the dealership located at **************************************************************************. I didnt have the whole $2,000 and told them Ill come back the next day. They were infuriated stating theyll have to start the process over the next day and I wouldnt get the same deal they were giving at that time. They then proceeded to pressure me in to giving them all I had at the time which was $600 to secure the great deal I was given. Rushed me to sign paperwork and never give me any signed paperwork or my license back. I was not given the opportunity to test drive it as I was told it was after business hours. Also, I wasnt aware of the conditions of the vehicle. Moreover, the dealership failed to disclose the total price of the *** SLE Terrain, it was falsely advertised, at the end it was price around $24,000. The next day I came back not wanting to go through with the contract. They refused to give me the $600 back because I sign the paperwork and it would be considered a lost.

  

  Business response

  09/24/2024

  We agreed to a deal and the consumer agreed to bring back the remainder of the down payment and take the vehicle the following day. The following day they came in irate and upset about us not not being able to refund them after business hours. We have the check cut and they can come pick it up or we can mail it.

• Initial Complaint

  08/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I was wanted to purchase a car and called and spoke multiple times about the process and being qualified and get loan approved and checked three times that everything was set where I just needed to come pick out the car. I made three confirmation calls about it because I don't live close and didn't want to waste my time. I was lied to and got there and they continued to lie to me and acted like idiots over it trying to work me over with their lies. I don't accept that behavior and no trust after everything they said was complete lies. They even offered to pay me gas money to cover their butts and I rejected and was furious and left. I've had several kias before and never treated so poorly by a lying bunch of crooks

  

  Business response

  09/23/2024

  Unfortunately the information Mr. ********* provided online did not match with the application he submitted in person. We informed him of what the lender required based on the info he submitted. 

• Initial Complaint

  08/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchase 2017 ******* MKC July 27, 2023 @ World Kia Joliet. The dealership kept my vehicle for 6 days, to fix the problem and dealership return my vehicle Thursday August 8, 2023 @ 4:30pm. The engine light came on August 9, 2023 when I drove vehicle to work and white smoke comes out as your driving the vehicle. I called the lady that sold me the vehicle her name is *********************** and she told me to bring it back Saturday August 3rd @ 8am. I did but I was treated so rude and disrespectful. My vehicle sat back there for 4 hours without being look at, i was the first car in shop. The problem never got fixed, either they fix it or let me take it to a mechanic and they pay for the repairs, how they go sell me a bad vehicle then lie about they fixed it

  

  Business response

  08/12/2024

  We fixed the original issue, we apologize you are experiencing further potential problems with the vehicle. We understand you have a service appointment booked and we will do our best to make the visit a quick one! 

• Initial Complaint

  07/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I traded in my *** ********* 2022 on Saturday, July 20th, 2024 for a *** ********* 2024 at the World of *** ********************** office.One of the negotiation terms was that I make my monthly car payment of $802 that day (20th July)so I don't have to pay again on the 26th of July which is my due date. I received a message from *** ******* on the 27th of July that my payment was late and they hadn't received it. I called the sales Agent *************************** cell and left him numerous messages and when I threatened to come in he eventually picked up my call and said the finance team is working on it and won't be till Monday 29th July 2024. I let him know this was negligence on their part and would affect my credit score and assured him my Monday payment would be done. I called *** ******* on Monday 29th July at 3 pm as **** indicated they would have received payment and to my disappointment not only has the payment not been made I still have the traded-in car *** **********************The most aggravating thing is **** mentioned if I am worried about my record I can make another payment this shows no remorse and lack of accountability for the damages they caused due to their negligence.

  

  Business response

  07/31/2024

  The loan was finalized and the payment was finally processed on July 29th. It does take some time for payment to be finalized on the lenders end. It can take up to ********************** this case the loan was finalized on the 23rd and paid off right away. We apologize for any delay you felt you incurred and we appreciate your business! 

  Customer response

  07/31/2024

   
  Complaint: 22061651
  
  I am rejecting this response because:

  Kia Finance as of 31st July still has not received payment. If this payoff has been done, can they provide a photocopy of the check so the lenders can upload it pending the original check and delayed payment doesn't go against my record?
  
  Sincerely,
  
  *******************************

  

  Business response

  08/01/2024

  The payment has been finalized with **** If you would like to stop by our store we are happy to provide you with documentation. 

  Customer response

  08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 4, 2024, my 2023 *** ****** displayed the oil pressure light and the check engine light. I thought this was strange because I get oil changes according to the owners manual. I had my car towed to *************. The next day I returned to *** ********* and was told they would be able to service my car for 2-3 weeks. So, I had my car towed to *** of ***********. My car sat at *** of *********** a week. On July 19th, I received a call from *** *********** informing me that the oil drain plug was loose which caused the oil to leak out and I need a new engine. The service clerk asked me where was the last place I got an oil change and I told them it was World Kia Joliet. He then told me to have World *** come get the car and they will cover the tow and the engine replacement. I contacted World *** of Joliet and explained what happen and I was asked for permission to release the car to World ***. I then called *** of *********** to let them know World *** of Joliet is on the way to pick up the vehicle. Tuesday the dealership had a power outage. On July 17, I went to World *** of Joliet and explained to them what happened. I was under the impression since my car was under warranty and that the dealership was liable for the lose oil drain plug my car was cover. I got a loaner vehicle and went to work. On Tuesday, July 23, that World *** wasn't going to cover the repair and I had to return the loaner. Also, I was given an estimate of $6700.00. I contacted *** Consumer Affairs and explained what happened. On the following day I followed up with *** Consumer Affairs and I was told the service clerk was not there when the agent followed up.

  

  Business response

  07/31/2024

  *****, the last time we had your vehicle in for service was back in February. After driving the vehicle more than ***** miles since your service with us, we can not take responsibility for the issue you are describing. If there are any further questions please reach out. 

  Customer response

  07/31/2024

   
  Complaint: 22060956
  
  I am rejecting this response because: When I brought my car in for service on February 26, 2024 it was at ****** miles, I've only driven 4922 miles. ***** please explain to me why did my vehicle have an oil leak. I get my car serviced on a regular basis and there shouldn't be any reason for this oil leak. 
  
  Sincerely,
  
  *************************

  

  Business response

  08/01/2024

  If the oil drain plug was loose, the engine would have locked up much sooner than 5000 miles, it would happen very quickly. Unfortunately we can not be responsible for this issue you are dealing with. 

  Customer response

  08/06/2024

   
  Complaint: 22060956
  
  I am rejecting this response because: I've consulted with three mechanics and they all have stated that a slow leak is possible and oil will run out during a long trip. I was returning from ***** when my car broke down which was a trip longer than usual. Also, I received a phone call from the dealership notifying me that my engine will be replaced.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a used 2017 *** ****** from world *** of joliet at the end of october 2023.we bought the vehicle with ****** miles on it with a warranty. ****** miles and barely 7 months later in may of 2024 the vehicle broke down and was towed to our local shop. It was diagnosed with a blown engine. I called Kia ******** service and was told that we HAD to get the vehicle fixed by *** so we payed for another tow to get it to ***. I was also told by *** in joliet that i had no warranty on my vehicle but after finding it in my paper work from buying the car they accepted it. Once it was sent to *** they diagnosed the vehicle with "completely clogged catalytic converters" They denied any issues with the engine until i had the guy from the previous shop call them and tell them what he found and what to look for. I had to call the business every day or every other day to get any progress on my case. This guy from the shop called me on his personal phone and told me "do not fix this f*cking car". The claim was started on may 14th and didnt get approved until july 8th due to the lack of initiative by ***. I had to show up at the service department and sit with my service advisor for him to finally submit the info. i was lied to by the service manager saying he submitted info , called insurance and they said they never heard from him. After the claim was approved i was told by the service manager that they are REFUSING to fix my engine because i would not agree to fix my catalytic converters. I asked to speak to someone higher up. After asking for information on my vehicle to be sent to me i was threatened with a storage fee from their facility b/c i "couldnt make a decision" when in reality they took 2 months to get approval due to lack of communication and initiative. *** is refusing to take responsibility for selling me a bunk a** car with a blown engine and clogged converters. I was told this vehicle was "well maintnanced and well maintained" . That was a lie.

  

  Business response

  07/31/2024

  *******, we are still happy to fix the engine for you covered under the extended warranty you purchased. Replacing the engine without fixing the converters would have resulted in a not properly working engine as we discussed with you. You purchased the vehicle in October of 2023 and this is something we can not take responsibility for as you have been driven over ****** miles as you stated. If you would like to proceed with the service at our shop please let us know so we can get you back on the schedule. 

   

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My son purchased a 2021 Kia ***** on 8/7/2023. At that time the salesperson, *****, was messing with the A/c the entire time during our test drive due to it not working. We scheduled an appt that day after purchasing the car to have the broken a/c fixed and the soonest they could get us in was 8/21/23. The person that helped us put the fix in decided to recharge the A/C and put in a leak detector and said let him know If there was an issue. The next issue was 3/4/24 and the same thing happened, we worked with ***** and they refilled the cars A/C and the same leak detector was put in and they said to of course bring it back if theres an issue. The next issue was 5/23/24, we worked with **** and after the car was inspected we were told there is a crack in the condensor and guess what its our problem we should have know better call our insurance company they might help. Or for $1200 they would fix a problem they have known about and put 2 metaphorical band aids on since the test drive. After many conversations with the service manager ***** and I believe a general manager named ******* once I mentioned contacting the better business bureau they became very complaint and approved the parts and labor and the car was fixed for no charge. My son works 2 jobs to keep up his payment and insurance on time without fail and should at the very least be able to have the benefit of working air conditioning, I dont believe that is asking for too much. Today when he picked me up for work and it was 92 and the very high humidity Chicago is know for his air conditioning is again NOT WORKING. So as I asked the general manager and I now ask the BBB does *** not stand behind their promises to fix something they claimed to fix multiple times to a kid in his first new car? Or is it just a dealership that is lying in order to get a sale and continuing to not fix it a problem they have fixed on three separate occasions but now also needs to be fixed again?

  

  Business response

  07/18/2024

  We are unable to further repair the vehicle's AC for free. The vehicle was purchased AS IS almost 1 year ago. If you have any other questions, please feel free to reach out to me. 

  Customer response

  07/29/2024

   
  Complaint: 21958705
  
  I am rejecting this response because: 

  On 5/23/24 a new condenser was put in and states no leaks and paperwork states warranty. On 7/8/24 the a/c is again not working so either the service **** put in faulty equipment or didnt fix it correctly or it was the wrong fix. The a/c is still not working correctly and has only worked intermittent since we got this car less than 1 yr ago. We need this fixed by another service

  Kia or automatic that will tell us what is wrong.

  
  

  
  
  Sincerely,
  
  *************************

  

  Business response

  07/29/2024

  We are happy to look at the vehicle again for you, but it will no longer be for free. If you would like to schedule an appointment, please reach out at ************ and ask for ***** or *****! 

  Customer response

  07/30/2024

   
  Complaint: 21958705
  
  I am rejecting this response because:
  My response is this. On 5/23/24 a new condenser was put in and states no leaks and paperwork states warranty. On 7/8/24 the a/c is again not working so either the service **** put faulty equipment or didnt fix it correctly or it was the wrong fix. The a/c is still not working correctly and has only worked intermittent since we got this car less than 1 yr ago. We need this fixed by another service
  Kia or mechanic that will tell us what is wrong. The ac on this car has never worked properly and it says on the attached WARRANTY.
  

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a used 2023 Sorento from World *** of Joliet in March 11, 2024. That evening after the car was dropped off at my house, it was clear that there was collision damage to the front right side of the car. I immediately contacted the dealer and was told they were aware of the damage and were not required to point it out to me but would be willing to cover 50% of the cost to repair (per ******** the sales person and ***** a sales manager). I told them that was unacceptable and they told me to come in the next day. At the service bay the next morning we all agreed this was clearly the result of an undisclosed accident that was hidden from me at the time of purchase. Not only was there front end damage, but there was also obvious paint transfer from whatever the vehicle collided with. **** (Sales manager) assured me they would take care of 100% of the repair, and he would personally follow up. He instructed me we didnt need *** (in finance) to add it to the we owe because he was personally assuring me it would happen. (Meanwhile the items actually on the we owe still have not been fixed 2 months later!). In a follow up text on April 8, **** again assured me he would schedule the body and we owe warranty work. Since that date he has completely ghosted me, as has the general manager ****. Although all parties were quick to contact me repeatedly when there was a problem with financing that they needed me to resolve. As of this week, they tell me the service associate that was helping me (*******) no longer works for them, and **** denies ever having agreed to fix the damage. At this point, neither **** nor **** will return my messages regarding this matter.

  

  Business response

  05/22/2024

  Working with customer to get vehicle repaired. Customer is bringing in vehicle on 5/30 to start repair process. 

  Customer response

  05/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ****, the general manager, has agreed to repair all issues.  I drop the vehicle off on 5/30/2024,
  
  Sincerely,
  
  *********************

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new car (lease) Kia ***** 2024 it had 5 miles on it at time of purchase. I've been talking to *********** regarding the issue I've taken it to the dealership multiple times and still no resolution. The salesman was due to give me a call back but, neve called me back after the third time. I took it into the shop to have the problem fixed and NOTHING was done. One problem I've been having is the screen goes black, the phone doesn't connect to the blue tooth, the radio doesn't work, the contact list has someone else phone log, the music on my phone doesn't play, the gears doesn't shift it gets stuck in park, and the motor makes a loud sound. I've contacted the cooperate office and their telling me due to the car is still drivable there's nothing they can do. When I've taken it to the shop or talk to someone in the parts department it's like they don't believe me I've been told when the car does this to bring the car in I've explained to them the car does it whenever it wants,and it could last 5,10 seconds. I have videos of the incidents.

  

  Business response

  04/17/2024

  We are working with kia **** line to assess what could be wrong with the new vehicle. We have called to schedule a follow up visit without a return call. We will continue to follow up with the customer and kias **** line to address any potential problem. 

  Customer response

  04/17/2024

   
  Complaint: 21579810
  
  I am rejecting this response because:
  Theres multiple issues wrong with this car that obviously cant be repaired by the technician at the dealership. Ive taken my car there and it havent been repaired this is supposed to be a brand new car I shouldnt have these issues I was more than cooperative with **** There seems to be an electrical issue, something wrong with the engine/motor that it makes a noise, the radio, phone, or screen doesnt work. *** doesnt have any idea whats wrong with this car. I would like another car.
  Sincerely,
  
  *****************************

  

  Business response

  04/18/2024

  We are happy to escalate your issue to the front of the line in our service department. Please come see us Friday or Saturday during service business hours. 

  Customer response

  04/22/2024

   
  Complaint: 21579810
  
  I am rejecting this response because:
  There are many defects on this vehicle and Ive taken it to your shop multiple times and It havent been fixed. I was told the last time I was there one of the issues is whenever the problem occurs to bring the car in I explained to them I never know when its going to happen and it doesnt last long.THIS CAR IS A LEMON Again theres an electrical issue, something with the motor, the gear sometimes gets stuck in park, the screen goes in and out. This is supposed to be a new car your mechanic cant fix this on the last visit there you had my car for 4 hours and NOTHING was fixed Im still having the same issue it seems like a new problem keeps occurring.
  Sincerely,
  
  *****************************

• Initial Complaint

  04/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a *** ****** from World ****************** that had gap insurance on the loan. Three years later I traded this vehicle in December 2023 at a different dealer. I called world *** to report the vehicle had been sold and that I needed to file for a gap refund. I was transferred to an extension that didnt allow you to leave a voice mail. I called back numerous times and got the same phantom extension or hung up. After about a month I was given the phone number to the insurance company that the gap insurance was through. I was told I couldnt file for the refund, the dealer ship had a file for the refund. I started another game of cat and mouse with the finance ***** 3 months later I was told it was too late to file for the refund. I have been told this a common issue with world *** of ***********. I am looking to get reimbursed for the remaining of my gap funds and any I can get would be greatly appreciated.

  

  Business response

  04/17/2024

  This customer has not purchased a vehicle from our store. She is confusing International *** of *********** with us. 

  Customer response

  04/28/2024

   
  Complaint: 21573702
  
  I am rejecting this response because: this complaint has nothing to do with repairs. It is World *** not refunding the unused gap insurance.  I did contact the company that holds the insurance and was told that only World *** *** the only one who could request this refund.
  This is stealing from the consumer and I have never encountered anything like this. 

  I am asking the Better Business Bureau to step in and help recoup what is owed to me.

   Sincerely

   *************************

   

  
  
  Sincerely,
  
  *************************

  

  Business response

  05/10/2024

  Please come into our store, we have no record of a vehicle purchase from you. You mentioned ***********, our store is located in Joliet. If we are mistaken we are happy to assist.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩