Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to obtain a lease agreement required by the state of Indiana for almost 3 years now. I have spoken to *** corporate as well and still have this issue unresolved but have been told many times it will be worked on. It is a short simple form.

  

  Business Response

  Date: 03/04/2025

  We were not made aware of this issue or any issue until we reached out to this customer to upgrade their vehicle.  Once we were made aware of the issue, we coordinated with her on how to resolve it. Today she came in and signed the paperwork to get this issue rectified. 

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 23013731
  
  I am rejecting this response because:

   

  That is completely false. I reached out to the business multiples times over 2023 and 2024. They ultimately told me they were not able/would not complete the form and I had to resort to contacting *** corporate which was also unhelpful. I have case numbers proving so. Which I tried telling you in person but no one cared to listen. 
  
  Sincerely,
  
  ********* ******

  

  Business Response

  Date: 03/11/2025

  Our management team is going to reach out to you after noon today to help get this handled, sorry for the delay. 

  Customer Answer

  Date: 03/16/2025

   
  Complaint: 23013731
  
  I am rejecting this response because:

  It has been 4 days since *** stated I would receive a call and have not, in addition to the 6-7 days it took for them to even send the BBB message stating they would reach out. This is the exact type of negligence and avoidance that has brought us to this issue in the first place. It should not have taken about 2 and a half years and the near end of my lease to get this resolved. They made their sale and moved on. I would like to add in those 2 and a half years of on time payments for a vehicle that I could never even legally drive due to that simple form not being signed preventing me from registering the vehicle. 2 and a half years of anxiety trying to drive it when I had to and using other peoples cars since I could not use my own, that again, has been constantly paid for. 2 and a half years of anxiety, frustration, and many tears when trying to get it resolved.

  Sincerely,
  
  ********* ******

  

  Business Response

  Date: 03/29/2025

  Please visit us in store and we will get this taken care of for you!

   

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23013731
  
  I am rejecting this response because:
  I will not be coming into the office. I have advised people at your location a few times now you are very far away. And my coming in will not resolve anything. Why did you state you would call that same afternoon in a previous message and that was weeks ago at this point. After waiting quite some time to even state that false potential solution. A formal apology is owed bare minimum. Someone called just asking me to sell my car back to you. So you are capable of calling me when it benefits you but not to resolve a long-going issue. There is no reason this BBB case should be taking this long. Take accountability for the neglect of World Kia Joliet and that is all. You disregarding everything I said in the previous message was rude.
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/06 I was asked by my sister to co-sign for her vehicle. Since I was not with her at the dealership they said the only thing I need to do was send my Id and a bill with my name on it. I went ahead and sent the over and all that was left was to sign some documents in person. We went a few days afterwards and they then stated after signing all documents that I was unable to co-sign for her as I had just lost my job and already had a car being financed.They then told us that we were able to have 2 co-signers and it will help so we then went with my mom and we were approved. During this process I asked several time is this going to affect my co-sign process for my partners vehicle and my credit since it was being ran so many times and was assured it would not. We went to finalize the purchase and I noticed on the documents I was e-signing that it had me as a buyer and my mom as a co-signer and no where was my sisters name on the contract. I told them that I was not the buyer and did not want to sign it and they insisted that it was just the way the contract was since it was 2 co-signers and to not worry. After this my sister had to make sure to get insurance with all our names on it. After this she was unable to get the car until a week later. I then found out that a loan was taken out under my name to purchase the vehicle with an e-sign I did not sign and when I contacted the dealership they stated that they couldnt help me as I shouldve known what I was co-signing for and it is not possible to have 2 co-signers and as far as the loan they do not deal with that and to call the company. I did just that and was told the same thing to call ******** had my name my ssn but incorrect phone number and email. As well as incorrect car but was fixed after conversation. Dealership was called by both me and my sister on seperate occasions and in the end was told my sister can still drive but under my name and only way out is to get another loan to buy me off.

  

  Business Response

  Date: 03/24/2025

  These customer came in with the goal to purchase a vehicle for the family. All parties were willing to help each other get the vehicle within the household. Ultimately, the mother and daughter purchased the vehicle together. They provided us with all the required documentation that both the lender and our dealership required. We were unaware the consumer was unhappy as this is the first we are hearing of this. If you have any other questions please reach out to our management team at ************.

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 22986492
  
  I am rejecting this response because: they were very well known of the situation as I called and my sister and the person buying the car did not get the vehicle I did which again is not my car.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 03/28/2025

  We have explained our response in prior correspondence. Our management team is available to speak with anytime @ ************.

   

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 22986492
  
  I am rejecting this response because: Hello , I saw that I could add attached files to better state my case so attached below I have provided clear messages of the buyer (my sister ***** *******) speaking with one of the associates from the world *** of Joliet dealership proving that I was not the buyer and only meant to be a co-signer and getting my information as well to supposedly help my sister get the car when even getting the car had keys and insurance and didnt even receive it till later also showing dates as well when I sent my information ****** to my sister as I was not present they somehow were able to open a loan under my name and ssn but my sister phone number and email and supposed signed document when I was not there to sign anything so not sure how that was done for the dignifi loan. 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/10/2025

  As stated in prior communication, please come into the store to discuss this with our management team. We would like to review what your options might be at this time. Please ask for ******* or *** when you arrive.

   

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 22986492
  
  I am rejecting this response because:
  Not once has any accountability been taken through any of these messages nor through phone call so how is going in office any different? As I have already previously said as well I already said what I would like in return and you have replied many times with the same response in the sense that what I have asked for is not what you guys are okay settling with so if that is not what is going to be spoken about I will not waste my time or gas on you guys (as you guys are about 40 minutes away from me)and i will just have to take this a further route.
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently completed an online World Kia Joliet credit application with the intent to acquire a vehicle from the dealership. I was later contacted by an employee/representative to discuss coming in person to finalize paperwork. I was told that there was a special no money down payment program/promotion and was reassured that I qualified for a vehicle with the 0 money down offer. However, when I arrived for my appointment, circumstances were completely different. This is completely wrong! After providing verification of ID, proof of income/paystubs, a copy of a bill with my mailing address on it, I then had my subpar credit pulled and found out I needed a cosigner in order to drive off with a vehicle. After declining the cosigner option, I left without any vehicle. I believe I was completely deceived by the company. This is a sheer lack of integrity and false representation to scam innocent people! I would like the company to do what they promised me which is the opportunity to acquire a vehicle with no money down regardless of credit, income, etc. Dishonesty in any form is NOT okay!

  

  Business Response

  Date: 02/01/2025

  Mr. ********** we did acquire an approval for you through credit acceptance corporation! Our lenders do offer programs with little to no money down but it is credit and vehicle dependent. We just did not have the inventory that worked at the time when you came in to purchase. We will continue to search for a vehicle that fits your approval. Feel free to reach out @ ************ and ask for a sales manager.

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new *** soul from *** and when purchasing the vehicle it came with a warranty package. The warranty was based on time 60 months or ******* miles. My car began having stater issues within my warranty period. I had time left on the warranty and less than 40k miles on the vehicle. I took my *** soul to the dealership to for a diagnostic test and showed them a video of my starter not catching when turning my key. I also brought to their attention a recall *** announced that may cause an issue with the starter as well. They said they could not replicate the issue in shop so there was nothing they could do. A few months later the issue persisted and I brought my vehicle back. They watched the video again and diagnosed the issue as a failing starter. They then quoted me to fix it and stated my warranty was up (60 months) so it was my responsibility to pay the repair costs of the failing part. I brought up that I had a warranty and brought the car in previously for this issue but am very upset that only now after the warranty is up did they want to acknowledge the problem. They did not want to address it when they were financially responsible and now want to charge me to repair it.

  

  Business Response

  Date: 02/04/2025

  When a vehicle is having an issue and it's brought into the shop, we need to be able to duplicate the issue in order to get it covered. Intermittent issues are tough when we can't duplicate it and it's a concern for our customers. We would be willing to discount the repair 10% to help. 

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22835913
  
  I am rejecting this response. I have video and witness evidence of the malfunction occurring prior to my warranty ending. I even showed the video evidence to the technician at the *** dealership. He could not duplicate the problem. He also could not duplicate the problem after my warranty was up but wanted to charge me to fix it based off the video then suddenly could duplicate it. The repairs were already completed by another shop because *** refused to acknowledge the issue for months and it cost me roughly $900 since the part they refused to replace also drained my battery due to its malfunction. No I will not accept 10%. I would like my mechanics fees covered for their negligence, wasting my time, and causing further damage to my vehicle by dismissing the problem. 
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 02/11/2025

  Unfortunately because we were unable to duplicate the issue after several attempts we could not get the warranty to cover the issues you described. We always push for things to be covered because we can get a paying job into our shop at no cost to our customers. We apologize we could not assist. We can not cover any fees for you.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/12/2024 I went to the dealership to look at possibly purchasing a vehicle. During the process, I gave one of the dealers my driver's license. I did not find a vehicle that I'd like to purchase, so I left with my father. I got back home and noticed the dealer forgot to hand me back my license. I then contacted them multiple times trying to get it back, but they have refused each time, saying they can't mail it to me. I have no license to drive to **********************; it's over a half hour away from where I stay, and they are still refusing to mail it back to me.

  

  Business Response

  Date: 01/03/2025

  ****, this is the first time our management team is hearing about this. Sorry for the inconvenience. We will be mailing your license to the address listed on it right away.  

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 21, 2024 I went to World Kia Joliet to have them check out a problem with my 2024 *** Carnival's air conditioning. My car was less than a year old and fully warrantied bumper to bumper. This dealership came to the conclusion that my ac condenser had a pin sized hole and that it was probably from outside damage, therefore, it would not be covered by warranty. They provided a picture that pointed at something claiming that it could have been damaged by a rock. There was no damage anywhere outside of the vehicle or anywhere around the area they were pointing. I told them I disagree and that it looks like a manufacturer defect and should be covered under warranty. I contacted *** customer service the same day and opened a case with them. They said it would take a few days for them to look into the complaint. In the meantime, my family needed the car and *** ********************** said that I would need to pay the diagnostic fee in order to get my car back. I paid them $185.40 only to get my car back and told them I filed a complaint with ***. *** customer service suggested I get a second opinion. I went to another *** dealership and had them inspect it. They inspected it and said it should be covered under warranty. They repaired everything under warranty and I didn't pay them anything. I took my receipt to *** World ********************** on 11/27/2024 and showed them that another dealership covered everything under warranty and that they incorrectly charged me. They took copies of my receipt and said they will contact me back. After almost a week of them not contacting me back, One day he finally picked up after it was transferred to him. No answer for why he didn't call me back. He then stated that they stand behind the charge even though everything was already repaired under warranty from another dealership. He told me to contact *** customer service again. So I informed him that I will contact consumer affairs because they took my money when they shouldn't have charged me. He said ok.

  

  Business Response

  Date: 12/11/2024

  Unfortunately there is a process we have to follow when it comes to warranty work. If something is damaged and *** requests the part back they won't cover it. The other store may have worked around it and may be in trouble with *** when they request the part back during there audits. We always push to have things covered under warranty as it means more work for  our shop and our customer's don't have to come out of pocket. 

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22651709
  
  I am rejecting this response because:

  Whatever happens on the back end between dealers and manufacturers and their procedures is not the concern of the customer. That is for you guys to sort out.

  As a consumer, the facts are facts and they have been laid out in front of you. *** covered everything under warranty and I had everything repaired under warranty. Your dealership charged me for diagnostics that should have been under warranty. You should do the right thing and refund me my money.

  I've already spent too much time on this you have put me through a lot to get my car repaired from somewhere else. This is a brand new car and my first **** My experience shouldn't be like this. It's disappointing, to say the least.
  
  Sincerely,
  
  NI

  

  Business Response

  Date: 12/17/2024

  As discussed previously, there is a process the manufacturer requires us to follow. Unfortunately we can not refund you for the diagnosis. 

  Customer Answer

  Date: 12/27/2024

   
  Complaint: 22651709
  
  I am rejecting this response because:

  The process was approved by the manufacturer to another dealership. The process was already completed and proof was provided. World *** is the only party who took payment for warrantied services. Since this dealership refuses to provide a refund, I feel that they have taken my money without good cause and not in good faith. Therefore, they deserve the poor rating and review they get.
  
  Sincerely,
  
  Nokhaze Ilyas

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from World Kia Joliet October 30th 2024. I was there for 4 1/2 hours. Honestly service was unacceptable there to the point the manager came out and apologized for the long wait and other things. Finally got to the finance office going over all paperwork and what bank I was approved for my car loan. They took my down payment. On November ******* I take my car to service at 2pm. I realize nobody has called to say my truck is ready. I call around 5pm I was placed on hold for a long time. Finally someone comes to the phone and says my truck was done and I can pick my keys and paper work I requested from finance office. I arrive there around 6pm and told them who I was here to see. I did notice he had customers so I sat and waited. I waited for 45 minutes and realized two people walked In the office. I was never once acknowledged or asked anything while sitting there. Finally I ask for a manager and explain to him how long I have been sitting here and how some customers went In there and I have been waiting. Finally around 7pm I go in the office. The finance guy explains to me that the service was completed however there was an issue with the bank that the car was financed through. He states that the loan was denied. When I asked how long he knew this he stated yesterday and that he planned on calling me today to let me know. I have had the car for about three weeks. And I spoke to the finance company November 5th and there were no issues stated. Not understand why it took almost three weeks of having and driving the vehicle to turn around and be denied with no communication from the dealership.

  

  Business Response

  Date: 12/11/2024

  Unfortunately we are at the mercy of our lenders we work with to get you financed. The lender informed us at that time your rent verified higher than you originally stated and that caused a debt to income problem and they would no longer extend you financing. We would still love to try to help you, if you contact our office @ ************ and ask for sales manager we are ready to help with some solutions!

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22590404
  
  I am rejecting this response because:

  Based off the information provided from the finance company. You all put my mother's information in wrong. She stated she has a mortgage and the amount as well as provided the information that shows how much her mortgage is.  They flagged the information submitted from World *** was incorrect and was flagged for security purposes which led to the denial for the debt to income. You all put she rents and rent is $526. Thats a major mistake. Now I was left without a vehicle.
  
  Sincerely,
  
  Jada Boston

  

  Business Response

  Date: 12/17/2024

  We can only go off of the information our customers submit and verify on the credit application. We wish the situation was different. 

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22590404
  
  I am rejecting this response because:
  The information put on the credit application was typed in the system by the car dealership. The information received from us did not show my mother as a renter but indeed a homeowner with documentation to prove that as well given to them. The information provided on the application was input wrong by the dealership. 
  Sincerely,
  
  Jada Boston

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2015 ******** arc vehicle from world *** they gave me a warranty so now that the car needs servicing the warranty company tells me that the warranty is canceled also Ive noticed in the contract that world *** didnt provide me a power train warranty neither I pay a monthly payment close to $600 month I have no use of the vehicle because of the issues they also gave me a uncontactable vehicle thank you mrs ****** ******

  

  Business Response

  Date: 12/04/2024

  ******, we pulled your original contract from our files and unfortunately there is only a GAP contract not an extended service contract. 

   

  

  Business Response

  Date: 12/04/2024

  ******, we pulled your original contract from our files and unfortunately there is only a GAP contract not an extended service contract. 

   

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22571264
  
  I am rejecting this response because: Please see attached.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 12/17/2024

  We do not see any attachments. Unfortunately there is nothing else we can do at this point. 

  Customer Answer

  Date: 12/19/2024

   Please see attachments.

  

  Business Response

  Date: 01/03/2025

  ******, we have reviewed the documents you sent over, you attached a spotting agreement, finance rider, and a we owe document that have nothing to do with your vehicles warranty. We reviewed your original documents again and unfortunately you declined any extended service contract at the time of purchase.  We are happy to schedule an appointment to have your vehicle looked atwo and offer competitive pricing on any maintenance your vehicle may need. If you would like to schedule a service appointment please visit our website at **************************** and click the schedule service tab.  

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22571264
  
  I am rejecting this response because:
  That is not my signature on those documents close but it forged 
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My motor went out so I brought it to *** considering my car was under the ******* mile warranty. When I brought it in they said yes we will fix it just submit us all of your oil change receipts. So that is what I did. Once I did that, I did not hear back from anyone for at least a week. So once I called them they said, "Oh yeah we have to open it and look inside before we will cover it." Terrible communication at that point. Another week goes by and no word from anyone at ***. I call and they say, "Oh yeah we cannot cover it." So why didn't anyone call me and tell me that then? Terrible communication. Did not offer any sorry for not getting back to us. No other options to fix it, nothing. Just the total of what we owed them for opening up the engine. After all of that we clearly are not happy with World Kia Joliet. So we go in on a Saturday and try to work a deal in of a trade in. Before we came in we had made an appointment with a sales guy to come in. We asked if our car could be appraised when we got there so we knew what we where working with when we came in for our appointment a few days later. Needless to say when we got there my car was definitely not appraised. While we were there we had the absolute worst experience we both have ver had in buying a car. We got the run around. Lied to. Not take serious. So much to the point that we had to even come back in the following Monday. Once we got their on the following Monday my car was still not appraised! They where definitely not wanting me to do a trade in and would not give me a number for my car. Still to this day there is no number of what they would give us for my car. We where told a few options of cars that we had with a lower credit score and wanted to think about it. So when we came back we where told that the cars they told us the first day where actually not even an option. Just lies after lies. So we left with my car still there.

  

  Business Response

  Date: 11/30/2024

  We had the vehicle appraised the first time you requested. We would love to show you some more options if you had time sometime next week! Stop by and ask for a manager, we'd be happy to walk through your options with you.

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I purchase my car in 2019 December. When I purchased I signed for free lifetime oil changes and a 100K mile warranty power **** warranty which covers anything inside the engine. The car had 17 miles on it brand new I was the 1st owner. At about 3K miles I began to experience misfiring in my engine and was asked to bring the car in for a diagnostics check. They claimed to fix the car and gave it back a couple days later. Somewhere around about 30K miles I started to experience this same problem they asked me to bring it in claimed they fixed it and gave it back. This same issue happened at about 50K miles and 65K miles. When the car got to 65K miles and I was still having this problem I began to get frustrated and started looking for answers. Soon after I found out there was a recall on my particular make and model 2020 *** ****** for the engine burning oil which is causing the engine to misfire. I took my car to *** ******** thinking any *** would honor my warranty but they didn't. I since then still had this same problem. I have been trying to get *** to honor this warranty since 65K miles and have been having this problem since 3K miles. Fast forward to about a week ago. I was told I need to start an oil consumption test which I did. During the test my car burned through 2 spark plugs that I had just got fixed 2 months prior. They finished the test by telling me my car was no longer burning oil but somehow it burned through 2 spark plugs. I am currently sitting at 95K miles and this has to be illegal. They have let me gone my entire 100K miles without honoring my warranty and they are looking to let me keep driving the car pass 100K miles so they don't have to honor. I need help this is not ok.

  

  Business Response

  Date: 11/25/2024

  If a vehicle is burning oil it has to go through due process and the consumer has to come back at the required mileage points. We only can submit warranty for *** to approve. Based on our service records it appears on 11/19/24 we took the vehicle in for part 3 of the oil consumption test. At this point we have to wait for *** to approve the next step. This is a manufacture level decision not dealer.