Complaints

• Initial Complaint

  12/23/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This is the email *** sent to Skyzone upon making many attempts to hear back from someone with authority. Email was sent 12/11 calls prior and still no response ! Ive been in contact with your party manager since Monday to advise of the bad situation I encountered during my booking and have yet to be contacted by you. While Monday my phone call was taken and was told Id get a call back never did so I took it upon myself to return the call. However yesterday when I called numerous times at different hours of the day and all my calls were forwarded to voicemail how ironic. I booked a party with tons of guest it being December and cold weather we were looking for something indoors we choose Skyzone, thought we would be inside a warm place jokes on us because it was just as if we were outside! One of my guest had a 3 month old baby in there freezing!! Another guest chose to leave, some of my guests sat in the middle lobby while others stood outside the party room that was extremely cold. I expressed so much to my party host that room was awfully cold and I didnt pay so much money to be stuck in an ice cold room! Her response was the room will warm up once we get food in here ridiculous response! My guest and I had to place our jackets on-top of our food in hopes of trying to keep it warm. Awful experience not only for ourselves but our guests and this is definitely not the kind of service I paid for.The owner just refuses to speak with me for the proper resolution !

• Initial Complaint

  04/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Sky trampoline at ************ ** location is by far the worse place Ive been to. When it first opened my family enjoyed this place so much and management was amazing, my son even had his birthday party here. Today, I came to realize this place is not the same and management is so poor. But what else can you expect when the place is ran and managed by teenagers. I was at sky zone with 2 of my children. When my kids ran screaming to me and I got hit in a head by the ball, I thought its just an accident. Well, after I asked 8 unsupervised and underaged kids where are their parents, they said their mom went to grocery store. I talked to employee, he told me the kids are old enough and can be unsupervised. Most of them are under 10, a few of them were 11 or 12. I took my kids and went to different side of the park, these kids continued following us and harassing me and my kids. They cursed at me and my kids and quickly became aggressive. I asked manager for help and she said there is nothing they can do. I called the cops and left. This is beyond unethical business practices, and I was shocked how this situation was handled. Not to mention that when I was living, the missing mom showed up and manager pointed her in my direction. I have never been so humiliated and publicly discriminated for my race and my accent. Sky trampoline traumatized my 2 children and definitely lost 3 loyal customers today.

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