We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Recreation

Sky Zone Trampoline Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the email *** sent to Skyzone upon making many attempts to hear back from someone with authority. Email was sent 12/11 calls prior and still no response ! Ive been in contact with your party manager since Monday to advise of the bad situation I encountered during my booking and have yet to be contacted by you. While Monday my phone call was taken and was told Id get a call back never did so I took it upon myself to return the call. However yesterday when I called numerous times at different hours of the day and all my calls were forwarded to voicemail how ironic. I booked a party with tons of guest it being December and cold weather we were looking for something indoors we choose Skyzone, thought we would be inside a warm place jokes on us because it was just as if we were outside! One of my guest had a 3 month old baby in there freezing!! Another guest chose to leave, some of my guests sat in the middle lobby while others stood outside the party room that was extremely cold. I expressed so much to my party host that room was awfully cold and I didnt pay so much money to be stuck in an ice cold room! Her response was the room will warm up once we get food in here ridiculous response! My guest and I had to place our jackets on-top of our food in hopes of trying to keep it warm. Awful experience not only for ourselves but our guests and this is definitely not the kind of service I paid for.The owner just refuses to speak with me for the proper resolution !

Sky Zone Trampoline Park is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.