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Business Profile

Property Management

Sterling Estates

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Oct of 2021 we purchased the manufactured home on ****************. From the start theres been issues. Gas leak multiple times. The water heater is very old this was brought up but all they say its working so they wont replace it. Now i have to pay $2,364.14 over something that was brought up to them prior to move in and within 30 days of move in. At one point workers were sent out but all they did was take my metal piping from my water heater and replaced it with plastic with is a big NO NO & this was expressed to the office manager. She told me to hire a plumber to correct the mess they created. The gas company and a plumber have come out often and shut my gas off. This is a health hazard for myself and my minor children. We currently do not have hot water. I have a son with autism that uses warm water to relax. But doesnt understand that we just dont have the water at the moment. Leaks in the ceiling. Again we were told ceiling was worked on prior to move in. I am obtaining quotes on getting the ceiling done since there are leaks all throughout the home. AC only vents into 3 areas of the home. When told about this the office manger says their corporate office advises against them entering the home. Ive been here 8 months and im spending more money on fixing the issues they ignored than Ive paid mortgage. The office manager is extremely rude and unapproachable. They make no attempts in working with me. They are selling homes to people with major damages. The gas leak itself could have resulted badly for my family but they absolutely do not care. This is unacceptable as I have two young children living here with me. I need them to he held responsible for selling us a lemon home. I would like to be refunded for what its costing me to fix the issues they opted to ignore from the start or they can have someone fix the issues correctly. I want the piping for my water heater corrected as well.

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