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Business Profile

Veterinarian

AnCare Veterinary Hospital & Boarding Suites

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for AnCare Veterinary Hospital & Boarding Suites's headquarters and its corporate-owned locations. To view all corporate locations, see

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AnCare Veterinary Hospital & Boarding Suites has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/08/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ANCARE Veterinary Hospital in LaSalle, ** is refusing further treatment for my cats based on voicemails I had left. The voicemails i had left were in reply to them telling me I had no rights to my cats and that only my girlfriend who had left had full ownership. They were refusing to transfer owner's of the cats to my name even though I am the one who has been taking care of and have been paying ANCARE for the cats treatment since me and my girlfriend had got them. I got the CareCredit card to make these payments and have been trying to set up an Appointment for Tiger to have him neutered. I still have payments to make on my CareCredit card but they are refusing further treatment so I dont see a good reason to keep making payments if they are going to refuse further treatments.

    AnCare Veterinary Hospital & Boarding Suites is NOT a BBB Accredited Business.

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