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Business Profile

Christmas Lights

OrnamentShop.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 22nd of 2024 I ordered just over $125.00 worth of products from ornamentshop.com. I paid in full and have the credit card statement showing the completed payment. I have NOT received my product. I have reached out to the organization MANY times with NO reply. Their phone number only leads to a message saying to contact them via email. I have sent them a copy of my credit card bill showing the payment.They FINALLY replied to my third or fourth email with a tracking number stating the product was due to be delivered. When I clicked on the tracking number the history shows that my package arrived in *************, **, its final destination, on July 30th. It then shows that it was received at a post office in *******, ** on August 2nd and has been there ever since. Every SINGLE day the tracking update says it is being delivered tomorrow, but the package has not moved from *******, **. It is time for Ornamentshop.com to face the fact the my product has been lost since JULY 30th!!!!! I have ordered from them for years and have never had a problem that they didn't quickly resolve. I need them to make this right. I need them to recreate the order and ship with expedited shipping or refund my money. I'd prefer the product as they are gifts for family. Honestly, they should send me the product and refund my money for their COMPLETE lack of customer service to someone who has been a LONG time customer.I have attached my *************** statement. The charge can be seen at the very bottom of page 3.Thank you for your assistance in resolving this matter.

OrnamentShop.com is NOT a BBB Accredited Business.

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