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Business Profile

Architect

the Studio @ Westmoreland Farm, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contact ***** about the payment for 10k for interior design work for my wifes practice. My wife died in April and I am the legal representative of her practice. I track down the bills and saw this payment of 10k. I asked ***** about it and she sent me some one page documents of pricing for office furniture as the work she did. I spoke with the office manager **** who will give me an affidavit saying that ***** spent at best ***** hours on this project. I demanded ***** return $ 7500 of the 10k retainer. She has refused to do so. I would like you to contact her and explain to her that she is obligated to return the monies. Here rate for consultation is at best $150 hour and I am being generous to her. The office manager **** told me that ***** took the practice for a ride and we should file suit if she does not return the funds. I tried to settle the matter with ***** but she does not respond to my emails. Can you please help to settle this matter.

    Business Response

    Date: 09/11/2024

    To whom it may concern,
     
    I just found in my junk mail, the notification dated September 8th 2024 that a complaint had been filed against my firm.
     
    The complaint is completely unfounded and untrue.
     
    Attached is the letter from my attorney to this person, dated in May of this year.
     
    Here is a copy also of the cover email:
     
    In addition, I have never met, or even had any communication with this person while on the project. His complaint is a fabrication of the way the actual project progressed, and I greatly appreciate you clearing my firm of any slander/complaint.
     
    Thank you very much.
    *********************
     
     
    Principal Interior Designer
     
     
    ************
    @lynnebeyer  

the Studio @ Westmoreland Farm, LLC is NOT a BBB Accredited Business.

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