Business ProfileforBiddeford Blankets
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning:
- Consumers allege the products do not work, most products have stopped working after I day of use.
- Consumer allege calling the number provided and emailing the business but not getting any response from customer service.
On 1/29/2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 2/13/2024 the business has provided a plan of action to address the concerns.
In February 2024, BBB investigated Biddeford Blankets's business practices. This investigation was prompted by cursory review of the business due to a complaint pattern and advertising review sent to the business. The business email communication is a hard bounce.
Please see the details concerning the ad review and pattern on the business profile.
As of 2/13/2024 all emails to the business are coming back as a hard bounce.
Additional business information
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
On 2/5/2024, BBB contacted the business regarding their advertised products on their website. The business advertised a price comparison with slashed pricing without disclosing what the comparison is based on as required by BBB’s Code of Advertising.
The business advertised the following product on their website:
BIDDEFORD BLANKETS Micro Plush Electric Heated Blanket with Digital Controller, Twin, Grey(BIDDEFORD BLANKETS Micro Plush Electric Heated Blanket with Digital Controller, Twin, Grey)
$64.99 $51.99
- Slashed Pricing should be defined (our price, retail price, store price, etc.)
The BBB Code of Advertising States:
2. Comparative Price, Value and Savings Claims
BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.
2.1 Advertisers may offer a price reduction or savings by comparing their selling price with:
2.1.1 Their own former selling price;
2.1.2 The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., “selling elsewhere at $_______.”); or
2.1.3 The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____”).
2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.
2.3 When these comparisons are made in advertising, the claims must be based on the provisions in Sections 3 - 7.
The emails to the business are not going though and being rejected, as of 2/13/2024, we do not have a email communication to the business.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 13820 Business Center Drive, Lake Forest, IL 60045
- BBB File Opened:
- 12/13/2004
- Years in Business:
- 20
- Business Started:
- 1/1/2004
- Business Started Locally:
- 1/1/2004
- Type of Entity:
- Corporation
- Business Management
- Lizette Nusbaum, Associate Product Manager
- Contact Information
Principal
- Lizette Nusbaum, Associate Product Manager
- Additional Contact Information
Fax Numbers
- (847) 566-6431Other Fax
- (847) 566-6431
Customer Complaints
282 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
52 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Pam M
06/26/2024
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