Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid tickets over the phone 3/20/2025 and received confirmation for all but the flags are still pending in ***. It's been over 2 weeks. My registration can't be renewed!!! Confirmation #**********, #**********

  Business Response

  Date: 04/08/2025

  Our system shows that both flags have been removed for the above account.  If there is still a problem, please contact us.

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice from the ************************************* (***) stating that I could not renew my registration due to two flags placed by the Mount Rainier jurisdiction. I was unaware of these tickets, as I had already paid all tickets directly to the jurisdiction from which they originated. On February 10, 2025, I printed the list of flagged tickets and paid for one of the tickets immediately. The following day, February 11, 2025, after speaking with a representative named Ms. ****** I paid for the second ticket. Ms. ***** assured me that the flags would be released within 2 to 7 days.However, when I contacted the ************************** (****) on February 19, 2025, I was put on hold for 30 minutes by a representative named ******* ****** She informed me that I needed to speak with Ms. ****** After the 30 minutes on hold, the call was unexpectedly disconnected before Ms. ***** could join the conversation.When I called back, ******* ***** informed me that although I had paid for the two flagged tickets, **** would not release the flags. They claimed I had other outstanding "phantom" tickets that were not flagged but insisted that I pay an additional $300. I expressed my concern that this felt like blackmail and was an unfair abuse of power, especially since the *** flag was related only to the two tickets I had already paid.Both flagged tickets, numbered ******* and ******** were cleared, yet the **** debt collector refused to release the flags, despite acknowledging my proof of payment. This situation constitutes unfair abuse, blackmail, and deceptive practices.

  Business Response

  Date: 02/25/2025

  The State of Maryland MVA Flagging process is fully automated.  MCOA phone representatives have no ability to impact the submission or removal of flags from the system.  Once a payment is made, a release is submitted to the state.  This release occurs upon receiving payment for the citations.  When this issue was brought to our attention, **** immediately communicated with the Mt. Rainier PD, and they confirmed that both flags had been released. 

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an outright scam company I spoke with??**** or someone ! I called because they claimed to have my file regarding photo monitoring or something similar. However, the incredibly rude person on the phone not only refused to verify the ticket or provide any details about it, but she also insisted I simply needed to pay itno questions asked.When I explained that our business hadnt received any prior notice and requested to speak with someone else for clarity, her response was dripping with attitude. She smugly informed me that she had no one else I could speak to, no number to give me, and that the ticket "just has to be paid." There is a further issue as it is tied to the *** so it is a pure scam and a $46 and now $141.75 x 2 for $283.50. To top it all off, when I pointed out how absurd it was to demand payment without offering any proof or information, she sarcastically replied, "You called me, pay it or not."This companys behavior is absolutely ridiculous, unprofessional, and reeks of a scam. I will be reporting them to the *** immediately. Avoid this shady operation at all costs! They are nothing more than a predatory scam company trying to intimidate people into paying baseless charges.

  Business Response

  Date: 01/31/2025

  We are a licensed collection agency under contract with the Town of ************** to collect their delinquent debts.  We are not a scam nor are these citations a scan.  Our original letters for each of these two citations were mailed to the consumer to the same address that is on this complaint.  

  The amount due for each citation is set by ordinance by the Town of ***************  The original amount of the citation is $40.  If the citation is not paid, there is a late fee of $25 added.  The town also lists unpaid citations with the *** and adds a $40 flagging fee an a 35% ($36.75) collection fee.  Both of these citations have been paid and reported as paid to the Town of ***************

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22864157
  
  I am rejecting this response because I did not receive the notification and the escalation of fees and the run around with this agency is questionable; the doubling of fees with no notification and the rudeness of the initial agent---who just basically said Pay it or else... is unacceptable. I contend that this is a scam as they get paid with no verification and hold you "hostage" to a flag with DMV/MVA.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 02/10/2025

  I reviewed the chain of events for this complaint.  I did explain the breakdown of fees in my last response. The fees are established by ordinances passed by the Town of ************** and are detailed in the second letter that is mailed to the consumer by the Town of ***************  Only The Town of ************** can submit tags to the *** for flagging.

  Our first letter went to the same address that is given by the consumer in this complaint.  That address came from the client.  

  The Fee structure:

  Original Citation                                                          $40

  Late fee ( not paid)                                                     $25

  Flagging Fee ( Forest Hgts Adds to ***)                 $40

  Collection fee (turned over to Collections)                $36.75    (35%)

  These citations have been paid and closed in our system.

   

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22864157
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with this company for 5 years. They keep sending me tickets for a license plate and car that I had never owned. I sent them proof that this car was never mine and they have not resolved the issue. The car is registered to someone name ****** ******** but somehow they picked my name out of a hat and decided to opened everything on me. They also took $250 out of my son that has autism state insurance check to put towards someone elses debt. I have tried to resolve this issue through them for 5 years. Based off of the ****** reviews and bbb complaints they do this to people all the time. I have hired an attorney that will be dealing with this scam company and sue them for the damages that they have caused me and my family.

  Business Response

  Date: 01/16/2025

  i cannot find this account in our system.   There is no address on the complaint - I have searched by the info in the attached letter and can find nothing.  Do you have an account number?

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per the city of *************, Md citation processing center I have a old traffic citation that was taken over by Municipal Collections Of America.. I know longer can pay it through ************* processing center, I have pay it through MCOA.. The only problem with that is I've been trying to contact MCOA for about 2 or 3 weeks now, but have been able to speak to anyone on the phone.. The numbers I've called says restriction, technical difficulty & go to somebodies voice mail.. I just want to be able to pay my citation..

  Business Response

  Date: 01/24/2025

  We spoke to the consumer on 1/9/2024 and we were told he would go online and pay the citation.  He did that and the account was closed.  This was a person by the same name and same zip code.  We do not have the telephone number referenced in the complaint in our system.  If this is not the correct person and there is still an issue, please let me know.

• Initial Complaint

  Date:12/02/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I went to renew my registration in ********, I was informed that I had a flag from the City of ************* for a violation from March of 2024. I paid this ticket on 10/31/2024 and gave **** a week to remove the administrative flag. I called the week of 11/18 as the flag was still there and was told I owed an additional $121.50 and the flag would be removed in 2-4 days. I paid the amount on 11/22 and by 12/2 the flag was still there. I called on 12/2 and was told now I owed another $87.75 which was not initially shared with me on either of my previous called. I still have the flag from March on my registration but neither of these other violations were listed as administrative flags in the *** website. I am at a loss as to how to move forward and feel like I am getting the runaround.

  Business Response

  Date: 12/18/2024

   Our system shows that two citations were paid and the flag has been removed.  We verified this morning that the flag on the paid citations is removed.  We do have other citations for this consumer but they are for a different tag.

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Would like to receive an invoice of all the complaints that you have are invoices that you have stating that I owe money for different accounts please send me an invoice or a spreadsheet. I am not aware of some of these charges that are presented against me.

  Business Response

  Date: 10/08/2024

  Please send us an email to [email protected] and we will send you the information you have requested.  Please include your name and account number.

• Initial Complaint

  Date:08/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope what ppl are saying about this company isn't true. I have paid a ticket that they claimed I owed but when I went on the website to re register my car, this ticket that I have paid, has not been removed, and now I am not able to register my car.

  Business Response

  Date: 08/22/2024

  We did receive this consumers payment for $121.00.  This citation had a balance of $121.50 - the ************* balance caused an error in the reporting.  The consumer called on 8/21/2024 - we found the problem, and the flag was released on 8/21/2024.  .  

• Initial Complaint

  Date:08/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a flag notice from the MD **** of Transportation in June of 2024, related to a traffic violation that occurred in January 2024, that I never received any information on. Only by calling a number provided by MDOT, that turned out to be this collection agency, was I made aware that a citation had been mailed to an address in ** I hadn't live at since 2012. I moved out of state the of MD in 2012. Only recently moved back to ** to a different location in Aug 2023.

  Business Response

  Date: 08/13/2024

  The Town of ************** listed this citation with us for collection.  The address we were given was the *********, MD address - that is where we sent our letter.  I do not see where we received a request for a citation copy on July 30.  We did receive a request on August 9, 2024 and emailed the citation copy back to the consumer on the same day.  

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22120447
  
  I am rejecting this response because: as stated in my statement, I sent an email to MUCOA on 30 July 2024, that included a request for a copy of the citation, to the email address provided by their representative.  The same email address I used on 9 August 2024 to again request a copy.  This is neither here nor there, as MUCOA has done nothing to address the issue of removing the erroneous collection fees that resulted in the flag.  As such I still cannot renew my handicap placard, or renew my registration.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 08/15/2024

  As a collection agency, we have no authority to change the value of a citation that is listed with us.  I contacted the Town of ************** and made them aware of the situation.  They contacted the ***  and learned that a change of address was submitted by the consumer in August of 23.  The *** had the paperwork but had not updated their records.  Because of that, ************** has removed all late fees and has deleted the flag from the ***.  The amount that is owed for this citation is now $40.  

  Customer Answer

  Date: 08/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notification from the Maryland MVA that I had an open ticket with the Town of ************** that needed to be paid prior to renewing my vehichle registration. I called the Town of ************** and they confirmed that yes I have ONE ticket in there system associated with my vehicle Plates of 1DX5627. The Town of ************** stated the ticket was from November of 2023 and the ticket# is ****************. This was a speed monitoring violation from a speed camera. The Town of ************** stated this is the only ticket owed to them and it was $45 with a late fee of $20.00 totaling $65. They gave me the information of the collection agency to call and pay the ticket. I called and the collection agency told me that I have numerous tickets on file from ************** totaling over $900. I immediately called ************** back at ************ and they confirmed that this is incorrect. They were kind enough to email me a statement stating that I only had one ticket ****************. Municipal collections is refusing to accept these FACTS and will not release the hold on my MVA account unless if I pay $900. I asked them to please email me proof of any further tickets from the Town of ************** as the town has confirmed I do not have any further tickets other than ****************. I need to see proof of owing $900 worth of tickets before I pay them particularly because the Town of ************** is confirming I do not have but the one aforementioned ticket. I have went on Municipal Website and paid the $65.00 ticket on 6/29. I sent an email to Municpal yesterday from the Town of ************** confirming everything I am stating here at **************** I am including a copy of the email from The Town Of ************** confirming that I only owe for one ticket, I am also including the screenshot of the email I sent to Municipal, and proof from my card carrier of paying the ticket. Municipal needs to remove the flag from my registration immediately.

  Business Response

  Date: 07/12/2024

  We do have other citations for this consumer for the Town of **************, however,  the flag for the citation that the consumer references has been removed.