ComplaintsforDiscountMags.com

• Initial Complaint

  07/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I started to attempt to secure a renewal to my ********************* around June 12, 2022. Almost all transactions by internet are limited and not complete or organized. Therefore a potential customer never as assurance that their transaction has been completed and if it is accurately documented. Any communication is simplest vis web, but it is never clear. Then they send automatic messages that never address the problems or the questions. They tell you to call. You try and they do not answer.So it is three weeks now and I have nothing from this Company to tell me if my 2 year subscription is set for the the $15.00. I do not know if they have the proper start date. Basically, this Company is so disorganized that a customer never is assured that their transactions are recorded and if they are accurate. They fail to communicate very consistently.

  

  Business response

  07/08/2022

  On 6/16/22 customer purchased a renewal subscription for Food Network for 2 years. The cost was originally $18. We sent an Order Confirmation email to ***************** on 6/16/22. In that email it states "Your subscription extension will reflect on your mailing labels between 8/11/22 and 9/08/22." On 6/24/22 customer called in and spoke with one of our agents requesting a price match. On 6/24/22 we issued a $3 refund back to customer's MasterCard to price match $15. Customer wrote in via email and it took us longer than usual to respond due to high volume. We did let customer know refund was given on 6/24/22 and was also provided $5 Gift Certificate for any inconvenience. We also resent Order Confirmation email on 7/05/22 so the customer has all the info needed on purchase. We are a small call center so we are unable to answer every call but we do have a Voicemail and encourage a customer to leave a message. All Voicemails are called back everyday as long as we receive them by 4pm CST, Mon-Fri. 

  Customer response

  07/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  While the full explanation is not truly accurate, the Company is making a true effort to adjust the mistake. This is most acceptable. 

  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/14/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a back issue of ********************* (Apr-May)., A $10 fee for one magazine. I have yet to receive it despite several inquires about it. I have gotten NO response,Order # ZV46893768 ordered on 4/30 Thank you very much for your time and efforts. photo of order attached

  

  Business response

  06/15/2022

  Customer placed order for digital magazine. We sent email on 4/30/22 providing order information and link to Zinio. Also Zinio should have sent an email as well. We sent customer another email stating.

  "There are 2 ways to access your digital magazine(s):
  You should have received an activation email from Zinio 24 hours from the date of your order. It may have ended ** in the junk/spam folder.
  Even without the activation email, you should still be able to access your account. To register on www.zinio.com:
  There will be a symbol next to the shopping cart icon with an arrow pointing "right" into a blue box. Click on this icon to log in.
  Click on the Register Here
  Enter your email address and a password (minimum length 8 characters)
  Click on the "Signup" button
  Click on "My Library"
  Note: The password should be more than or equal to 8 characters in length. Please avoid using special characters (e.g. #,$,%,&) when selecting your password as these might not be accepted.
  As a second option, you may now access your digital library through your account with us by logging in to your account with E-mail: ******************, and then selecting 'My Digital Library.'
  There you will see the issue(s) that are being sent over from Zinio.
  If there is anything further I can assist with please do not hesitate to let me know!

  Customer response

  06/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/11/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered US and People magazines in December 2021 from discount mags. Since then I have missed issues of both magazine periodically. I have missed a months of issues of both magazines. The last issue I received of both magazines was the beginning of May. I have sent a message for missed magazines for 3 weeks and havent heard anything back.

  

  Business response

  06/15/2022

  We tried to reach customer at the number on file *************** to discuss the orders. We submitted a status request to check on the subscriptions for People and US Weekly. We have notified the publisher's processing center of missed issues. For the inconvenience and interruption in service we have supplied customer with a voucher for a free 1 year subscription. In the email we sent we also told customer we would follow up with her in 7 days. 

• Initial Complaint

  05/20/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a magazine subscription from discount mags.com in march of 2022 it is now 5/20/22 and I cannot get a hold of the company for any kind of assistance. Thank you for your consideration.

  

  Business response

  05/25/2022

  We called the customer and left a message and we also sent an email. Email we sent below:

  Dear Alexander,
  

  Thanks for reaching out. We do show an order placed for ****************** on 02/25/22, Order Number: ZQ2866974. When the order was placed we sent a confirmation email that stated Estimated Delivery: Between 04/22/2022 and 05/20/2022. However, the one thing to keep in mind is that an one year subscription to Penthouse consists of 6 issues per year. You will not receive an issue every month as if it was 12 issues per year. Your subscription could have started a month that they were not printing.
  

  We have already sent a message to the publisher's processing center letting them know you are still waiting on your first issue. It typically takes ***** business days for them to get back to us. As soon as we hear anything we will let you know.
  

  Also, if you don't want to wait any longer for the magazine we can always cancel your order and issue a full refund. We left a message at the phone number on file too. If you would like to call us you can reach us at ************** Monday-Friday, 9am-5pm MST. If we don't answer please leave a message and an agent will call you back.

• Initial Complaint

  05/04/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In December **** I ordered two separate subscription magazines one to be sent to my daughter and one to be sent to my daughter-in-law they both shouldve been mailed to them in January and February they never received the magazines the company will not email me back or answer me I cannot get a hold of anyone they dont answer their phones it just goes to a voicemail Ive sent thousands of emails Ive called hundreds of times and they will not send the magazines and they will not answer me

  

  Business response

  05/09/2022

  Customer placed 2 orders in Jan 2022. First order Order Number: WE7349922, Estimated Delivery was: Between 02/28/2022 and 03/28/2022. We have contacted the publisher and have made the customer aware. She hasn't responded to our email so not sure if she has read them. On the 2nd order, Order Number: LY7948942, Estimated Delivery: Between 03/13/2022 and 04/10/2022 and it's only 6 issues per year so it's not published as often and doesnt come every month. Also she provided a different address than what was given when order was placed which could be an issue. Again we haven't gotten a response back confirming address. We have also contacted the publisher on this order as well. If customer does not want to wait we are able to issue a full refund.

• Initial Complaint

  04/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On December 24, 2020 I purchased a 2 year subscription to *************** for my wife from *********************.. She did not receive her first issue until March *************************************** Dec. 2021. Therefore, I paid for a 2 year subscription, but she received the magazine for less than 1 year. I have emailed the company twice and have not received any response.

  

  Business response

  05/13/2022

  We believe the customer has the wrong company. We are **********************. Customer did place an order with us but just recently, Order Number: RT7423434 / ******* (Date: 05/07/2022 @ 22:52:32), and the Estimated Delivery: Between 07/02/2022 and 07/30/2022. There are no prior orders. In customer's message he mentions ********************** ************ which is not us and he talks about his wife's subscription stopping. It sounds like he's talking about a previous order placed with a different company. We have sent email making customer aware and have placed a call. 

  Customer response

  05/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and they are absolutely correct - I made the complaint against the wrong company. I am very sorry and I ask that you please withdraw my complaint so it is not reflected on Discount Mag's profile.

  Sincerely,
  
  *****************

• Initial Complaint

  04/13/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered a magazine in Dec. 2021. It has a 12-week wait for orders. it has been more than 15 weeks, and the product has not been received, and customer service no longer answering emails or issuing the refund as requested. I wondered if they were scammers or just a poorly ran business.

  Customer response

  04/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  03/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello,On 3/16/22 I cancelled my subscription to ********* Civil War (ordered online through DiscountMags.com). I sent them an email as they do not have any means of cancelling subscriptions on their website. I explained that my request for cancellation and refund was only due to no longer having time to read their fine magazine. I also explained that I also had a new credit card to be used for the refund credit back to my account. On 3/21/22 I received an email indicating they had cancelled my subscription. They said they could not make a refund through a credit card since I'm no longer using the one I originally subscribed with. They offered two ways to "issue my refund." Either a "Gift Certificate" or another is through ****.com, which allows funds to be electronically transferred. A Gift Certificate would be fine, but I cannot use another magazine. If I had time to read now I wouldn't be cancelling this subscription, and why use it to get another magazine? So I asked them to let me know how I could provide them with my new credit card information. Their second option for a refund was to use ****.com, but this alternative only allows use by businesses.This morning 3/24/22 I received an exact copy of their original email, first received on 3/21/22. They have apparently chosen to ignore my offer to provide them with my new credit card information, even though this seems like a very reasonable offer to make. And an alternative that I would think any business would be readily able and willing to use. This really shouldn't need to be a hassle. ****** learned ... I'll deal directly with the magazine in the future.My desired resolution is for a refund that is convenient to me.Can you help? Thank you so much,*************************** *************************************************************** *************

  

  Business response

  03/25/2022

  All should be resolved. Customer had told us his credit card was no longer valid. If that's the case then we are unable to process refund back to car so we gave him option of ****.com which electronically transfers the funds or a gift certificate. He didnt like those options. After speaking we learned credit card is valid it's just that the numbers changed on card. We then processed pro rated refund. Told customer to let me know if he doesn't see refund.

  Customer response

  03/26/2022

  Complaint: 16934855
  
  I am rejecting this response because:

  Please see copy of my **mail sent to ******** at DiscountMags.com this morning, March 26, 2022. I will be awaiting her response.

  It appears there is an error or some confusion about the order being referenced in Jennifer's **mail. The order date (8/15/21) she references was to extend my current subscription which runs through 7/2023, for which I paid $53.90. The period for that subscription payment was to run from 9/2023 to 7/2025. This amount I believe should be refunded in full. Yet the amount she indicates is being refunded ($40.42) is only a partial refund, apparently for the previous order of 3/29/21 which was to run through 7/2023. The payment for that subscription period was $49.95. It appears that the refund amount referenced by *********************** be high if that's the case as that subscription period is already about half used.

  I will be awaiting further explanation from ******** this week. Thank you for your assistance.

  Sincerely,
  
  ***************************

• Initial Complaint

  03/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 1/19/22 I ordered ***************** from DiscountMags. My credit card was charged $100.29. I have yet to receive the magazine. When I called the company, "there was no one there to take my call." I'd like to get the magazine I paid for.

  

  Business response

  03/21/2022

  Customer's magazine subscription is not late as of yet. The order was placed on 01/19/22 for The Week. The Estimated Delivery is Between 03/16/2022 and 04/13/2022. Customer's delivery time frame has not passed yet. We have emailed the customer at ******************* to let her know if she doesnt receive The Week by 4/13/22 to please let us know. Also supplied our phone number.

• Initial Complaint

  03/11/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have a subscription for a magazine that I took out in June. It didnt start until October. I received it for 3 months and it stopped coming. I could not get a phone number for them so I wrote as directed to contact them. Three times I have tried with no response.

  

  Business response

  03/15/2022

  Customer wrote in on 03/09/22 looking for an update on her US Weekly subscription. We responded via email on 3/11/22 letting customer know we were reaching out to publisher's processing center to get an update on her subscription. We also supplied our phone#. Customer has not responded to our email. Email we sent below.

   

  I have submitted a request to check on the status of your order placed through our service. Once a request like this is submitted, it can take up to ***** business days to get a response. We will follow up with you as soon as a response has been provided for your order.
  Thank you for your patience on this matter and we hope to resolve your issue soon! Also our phone number is **************. We are open Monday-Friday 9am-5pm MST. If we don't answer please leave a voicemail and an agent will call you back.
  

  Magazine: Us Weekly
  

  *****************************
  1469 **************
  *********, **
  34990-1964

  Customer response

  03/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********,. I am waiting to see what hapoens.  They informed me they are looking in to it.  I am not yet satisfied until I know I will be receiving my magazine. 
  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩