Business ProfileforHaus of Imports, Inc.

I purchased a used vehicle (04 Lexus GX470) from Haus of Imports and had it delivered to my home on 4/6/2024. I never saw the vehicle in person before the sale, but the vehicle description stated it was a great vehicle and I was told by the sales person that it was in good working order and had a great service record. Against my better judgment I trusted that he was telling me the truth. He even told me he drove the vehicle beforehand. Upon receiving the vehicle I instantly noticed that there was a "grinding" noise coming from the transfer case. I let the sales person know immediately. Upon further inspection I noticed a whole list of more parts that were broken or missing, (parking brake, rusted out frame, missing 3rd row seats). Those are just a small example of the large list of issues. I checked the transfer case fluid and it was completely empty (no exaggeration) which is why it was broke in the first place. It was obvious I was lied to that a detailed inspection was done and the vehicle was in good condition. I was instructed by the dealership to take the vehicle to be diagnosed, which I did and they found so many issues that they deemed the vehicle not safe to drive. I was told by Haus of Imports that they would fix only the transfer case and they want to ship it back to them, fix the transfer case with a used part and then ship it back to me. I no longer want the vehicle since it has so many issues and isn't even safe to drive. The frame looks like it will break in half very soon. I asked for a refund since I found the issues within the dealerships 15 day return policy, but was told that I could not return the vehicle. I feel like Haus of Imports lied to me from the beginning and sold me a vehicle that should have been scrapped. It's been over 2 weeks now and they haven't even picked the vehicle up to take it back and fix it like they said they would. Every step has been painfully slow while I am left waiting without a vehicle.