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Complaint Details
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Initial Complaint
01/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had bought a ****** Altima 2016 from here, and sales were smooth and courteous. However, after the sale, I had discovered that the only key provided with the car was not cut. I had reached out to the dealership staff and manager, who declined my request to provide a cut key, stating the Key fob would suffice, and they were not liable for providing a cut key and advised me to get it cut at my expense.It is reasonable to provide at least a single cut key with a car on sale. If the car battery were to fail in winter, we could get stranded outside.
Business response
01/18/2022
Hello, Thank you for bringing this matter to our attention. We apologize the sales rep stated they could not help at the time of contact. Used vehicles get sold with what ever key it at the time of sale however, if it had only one key and the key did not work right after you purchased the vehicle, we believe that main key should work. So yes, we would Defiantly help you out at no cost on your end. Please send an email of the invoice at *************************** and we can remain in contact on how we can reimburse you. Thank you for reaching out.Customer response
01/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for resolving this issue.
Sincerely,
*******************************Initial Complaint
10/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Date of Purchase: 8/16/2021 On 8/19/2021 the vehicles would not start. The cost to just get the car to start again was $1941.29. Copy of invoice sent to Haus of Imports. If a car is purchased from Haus of Imports, should it still start 3 days after purchase?Because mine didnt. Or, is it acceptable to leave the buyer stranded at 10:00 p.m. at night because the car will no longer start?On the day of purchase, during my drive back to *********, two other dashboard monitors came on. A) - One to indicate that the after-market parking light bulbs that Haus of Imports installed were not working, and B) one of the tire pressure sensors was inoperative. That will be an additional estimated cost of $415.00 Copy of Estimate sent to Haus of Imports.There has been no response from Haus of Imports even though they have been notified both by phone call and letter.This has been my experience, thus far, and it has been an unacceptable experience without resolution.Business response
10/18/2021
Hello, **** Thanks for the message on here I am not sure what happened nor what miscommunication on our end has happened. I am glad that this issue has my full attention. I looked over the invoice from International Autos and it looks like it was a faulty Relay. Sensor issue.
In hopes to resolve this issue I will be cutting you a check for $700. We appreciate your patience and hope this gesture makes things right. You got a great car at a amazing price and we hope you are enjoying it! If you need anything else please feel free to reach out to your salesman.
Customer response
10/22/2021
Complaint: 16031763
I am rejecting this response because: In talking with ***** at the business, we agreed upon a different dollar amount to resolve this issue.
Sincerely,
*********************Business response
10/25/2021
Yes we are aware of the different dollar amount and we would like it that if you accepted this message so it could be resolved.Customer response
10/26/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Get a QuoteCustomer Complaints Summary
12 total complaints in the last 3 years.
7 complaints closed in the last 12 months.