ComplaintsforHappy Hyundai of Libertyville

• Initial Complaint

  07/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Date of Car Purchase: 7/13/2024 ************* 2022, paid about $39,000 Recently bought a used car from this shop. We noticed that it had some scratches from what looked like a minor side swipe on one side. Before agreeing to purchase, we asked if those scratches could be removed, otherwise we were not interested in the car. We were told yes, no issue. We came back to pick up the car over the weekend, but before doing so, my husband called to confirm the scratches were removed. We were told yes, they were taken care of. We show up to pick up the car and the scratches were still there. They then took the car to their detail center and said all fixed. I asked if they were going to come back the second the car was washed and was told No. Went to get the car washed today and guess what magically re-appeared, all of the scratches. So now we have to take this car to a body shop. Very unsatisfied with their service. Would like money back to cover this repair we now have to pay for that were straight up lied to about multiple times.

  Business response

  08/05/2024

  We repaired the scratches on the vehicle. Thank you. 

  Customer response

  08/06/2024

   
  Complaint: 22020988
  
  I am rejecting this response because: you did not fix the scratches on the car.  If you did, I would not have filed the complaint, nor would my car be at a body shop right now where we are paying $1700 to get it fixed. We have received many responses from your team to call your management team to discuss.  Your management team is quite honestly useless.  We were told to bring the car in on Monday the 29th at 8 am to have some 3rd party review the damage to see if they could fix it.  My husband took time off of work, drove over an hour to get there only to be told they had no idea what he was talking about and to wait an hour for the secretary to get in.  When she got in she said, oh that team isnt coming in today because it rained.  Really?  I then called back and asked what the next steps were and someone said I would be called back.  No one called.  You saying you fixed the damage is ludicrous.  You put some wax on the car to hide the damage and when I asked if this was the kind of fix that was going to disappear after a car wash, I was told no.  We would not have purchased this car if we knew we were going to have to pay another $1700 to get scratches removed.  We told the sales man we didnt want it if the scratches could not be removed.  And you guys basically lied and cheated to unload the vehicle on us.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  June 1 2024 I took my vehicle in to happy Hyundai of libertyville because my transmission was shifting rough and didnt feel right. I popped the hood and there was coolant all over the area of the coolant tank. The advisor and mechanic told me that its because of something with the radiator. Which I thought was odd, how does the radiator make the car shift rough. They had my car for about 5 days. They provided no loaner and changed the radiator for $949.80. When I got my car back, not only was the original shifting rough still there, the check engine light was on and my fog lights and DRL lights werent working at all. I ended up bringing it back to them and expected them to fix the issues. They had my vehicle another 2 weeks and told me that they wanted to try to do a transmission flush and it would cost me an additional $270. At that point I told them no way just fix my lights that they messed up and I didnt want them touching anything else because they had already messed it up worse than it was. The following day I called to let them know I was picking my car up that evening after work. At that point the adviser told me that the trans flush would be free. I knew something was wrong and it felt suspicious. I told them no just fix the lights. I was going out of town and didnt want my vehicle with them. I got back into town July 8 2024 and scheduled an appointment with a mechanic. In one day they fixed the engine light and told me I have a bad transmission that is slipping. Im wondering why Happy Hyundai charged me to replace a radiator that obviously wasnt the issue and its the transmission. I was blatantly lied and stole from with that repair. I also dont understand how the check engine light was fixed because a valve was loose, yet Happy Hyundai couldnt figure out the problem and wanted to charge me even more money. I was scammed and misled by Happy Hyundai and I would like to be reimbursed for wasted money on a rental and the radiator replacement.

• Initial Complaint

  05/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Our engine seized on 10/3/23. Had 2017 Santa Fe Sport towed to Happy Hyundai. Was told engine would be replaced under warranty. We ended up with a bill for $2450.37. When they placed the new engine, there was an electrical problem. A problem we did not have prior to the engine seizing. A fee to diagnose the issue STARTING at $200. They found said issue & gave us 2 options to resolve. One being a full solution costing $$$ and one $ for a work around. During this time, our vehicle was held hostage. ********************* threatened to charge us a fee of $45 a day for the loner we had while they diagnosed the car. We were forced to either pay them more for a rental or pay $ to get our vehicle back. We ended up paying just to get it out of there. They had my car from 10/3/23-12/18/23. Now on to May 2024. We took our car for the first oil change to our trusted mechanic after the engine was replaced. He identified an oil leak from the turbocharger. He suggested taking it back to the dealer. So I did. They charged me the another diagnostic fee, as mentioned above, $200 to look at it and tell me the turbocharger needed to be replaced at a cost of over $3200. The $200 would be applied to the repair if I agreed that day. I took the car to another repair facility our trusted mechanic suggested and they examined the car. They diagnosed it as a leak in the return line seal with an estimated cost of $400. He said the seal should have been replaced while changing the engine and I should be adamant demanding they cover this repair.During the initial repair of the engine, Happy Hyundai told me all four tires need to be replaced. But during this last visit we were told only the 2 front tires would need to be replaced soon. We had not replaced any tires!?Prior to the engine seizing, we did not have any oil leak. We did not have electrical problems. We never had any major problems. These guys are out to rob you blind and ruin your vehicle in the process.

• Initial Complaint

  04/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased A vehicle at this dealership 2 years ago and and was promised 2 keys and was told by ***************** and there was a person apparently was the owner or dealer manager and was told that I would be receiving my second key in mail due to chip shortage, now that yesterday that my father and I called we asked about the second key and was told that they were still waiting to receive chips so the second key could be done but I have scheduled and walked in dealership times throughout the year to find out whats going on with the key, the person that answered the phone call was ***** whom was the sales manager and was extremely rude and ended the call.

  Business response

  04/26/2024

  We ordered a key on April 21st 2024 and will let the customer know when the key has arrived.

  Customer response

  04/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  02/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a car 02/13/2024 from a salesman called ***** at happy Hyundai in Libertyville. I traded in a 2013 ***** civic for a 2021 Hyundai Kona. It was late at night with my 2 kids and ***** promised me it would be big enough to fit my 2 kids comfortably with a double stroller. It was very hectic with my 2 kids while everything was getting done and I felt I got taken advantage of because of that. They added unnecessary cost to the car without my knowledge and got me new plates without even telling me when I thought they would just transfer it. I went in today 02/14/2024 to return the car because I spoke to the bank (Americredit) and they have nothing in their system that the car is funded but the used car sales director said it was. His name is *********************** and he flat out said it was funded that they wont take the car back and that they can do anything and that if I dont pay the car that it will be a repossession and that Ill get sued. None of that is true and I even called the police and they lied to the police stating they overnighted the paperwork which I got confirmation from a general manager from a rival dealership that they dont do that. I just want my car back because the Kona cant fit my 2 kids and I cant drive safely because my knees are touching the steering wheel since my daughter is seated behind me and shes only 1 years old so she has to face the rear. They did nothing to try and help me knowing my situation with my kids and lying and holding my car hostage knowing that the Kona isnt funded yet

  Business response

  03/04/2024

  We traded the customer out of the vehicle and she is ********************** now.  
  Thank you. 
  Mandy

  Customer response

  03/06/2024

   
  Complaint: 21295243
  
  I am rejecting this response because: they were difficult the whole time I tried returning the vehicle because they sold me a car that clearly didnt meet my needs. On top of that they blatantly lied the whole time and even threatened to tow the car back to my house if I left the car at the dealership. They said it was funded when it wasnt and they even lied and said that I would get sued if I didnt take the car because it would be a repo even though the whole thing was spot delivery and wasnt even funded. The *** financial manager, used car director, and their salesman all lied to me over and over again. They deliberately tried to keep me in car that wasnt a good fit and a car that I wasnt happy with because they just wanted to make money. They are horrible people who are clearly money hungry and that have no problem being rude and even lying to their customers. 
  Nothing they did helped resolve my issue which was, taking their car back, giving me my car back, and my deposit I did everything on my own to point where I was calling the bank everyday to make sure they didnt fund the car. 
  Sincerely,
  
  *************************************

  Business response

  04/26/2024

  Not sure why she has a complaint.  We took the vehicle back.

• Initial Complaint

  08/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The hyundai protection plan and gap insurance was purchased on 03/14/2023 and was cancelled on 04/13/2023. The amount was for $2545 plus taxes. The amount was supposed to be refunded to the bank who is lien holder for the car. Hyundai has already confirmed on the email attached that the full refund was provided. And it was sent to dealership on 04/14/2023 via check *******. There has been no response on the phone, emails from the dealership. I just think they do not care about refunding it as its already been 4 months. Email conversation is attached.

  Business response

  09/07/2023

  Please see the attached. 

  Customer response

  09/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************************

• Initial Complaint

  07/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I made a recent car purchase at the Happy Hyundai of Libertyville on March 24th, 2023. I was deceived & manipulated by the practices I encountered at the dealership, which I believe are both unethical and possibly unlawful. I purchased a 2023 Hyundai Sonata. I was assured several times during my visit that the sales price of the vehicle was $31,700. I was told that included all warranties, I did not want to purchase any extra warranties, apart from GAP insurance. That night, I saw I had been charged an additional $8038.17 for **************, which include The Happy Advantage($2,726.17),SWAT program($799),undercoating($3625), and Lifetime Nitro($888). Furthermore, I was sold a service contract for $4131 & GAP insurance which I already wanted. I was charged an extra $12,000. I was not informed about these extra costs during the signing of the paperwork, and I believe I was intentionally misled.After discovering these additional charges, I returned to the dealership to request the removal of the unwanted charges the next morning. Despite my efforts and subsequent visits, the dealership has failed to take appropriate action to rectify this situation. I was told that nothing could be taken off expect for the Service Contract and ************** It wasnt until I brought my male friend in that they decided that all of the sudden there was something they could do and took off the undercoating. I decided to cancel the service contract, the refund had not yet been applied to her loan, despite your dealership having received these funds over a month ago. After several calls and attempts to get this resolved, finally after 3 months, and being told that the check had been lost, was it finally applied to my account. Moreover, the Happy Advantage package, which I did not want and was told was obligatory for the purchase of the vehicle(when I thought was included), remains in place.I demand that the dealership takes immediate action to rectify this situation.

  Business response

  11/13/2023

  I apologize, this took so long. I confirmed we cancelled the service contract and refunded the customer $3625. The Sales Manager said ******* was happy with the refund.

  Thank you.

  ***********************

• Initial Complaint

  05/19/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 3/13/23 I went into happy Hyundai to cancel a previous vehicle warranty. (The car was sold. No longer needed the warranty.) I provided the information to the finance manager. Along, with supporting documentation he required to cancel. I did not hear back from happy Hyundai. So, I sent a follow up e mail on 4/26/23. I did not get a responses. So I began contact the dealer by phone. I left messages and spoke with ******* (the new finance manager). He said he would look into this and get back to me. I wait a week and did not hear anything. So, I called back and spoke with ******* again and he said his warranty specialist was business but he will reach back out after talking to her. I did not hear from him. So, I went into the dealership on 5/12/23. I meet with ***************************** and he tells me that he is sorry this has happen. He can try and get in touch with the warranty specialist. While I am present he is unsuccessful. He takes down my information and says he will rush to get this situation resolved and that the previous finance manager was let go for not doing his job properly. That is probably why this situation/ experience has happen to me. But he is sorry and will get this taken care of and reach out to me very soon. He had me forward him previous e mails from the previous finance manager. Which I did while we were present.I still have not heard any information and its been a week. I would like to receive my refund for the canceled warranty. It had been over 2 months. Along, with misleading commutation from happy Hyundai.

  Business response

  05/30/2023

  A refund has been initiated. A check will be sent to the customer within 10 business days. Thank you 

• Initial Complaint

  03/16/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  March 2, 2023 - went to dealer to have an oil change on the car. When service was complete and we went to pick up the car we were told that we would have to pay cash for service because the credit card system was down - this was not mentioned at time of drop off - who carries cash? We should not have been charged anything because the car had been purchased within the last year and the car has a 3 year/36000 miles of maintenance included. We made the payment, so we could get the car back, and were given a hand written receipt. - If this was true of the system it should have been mentioned when the car was dropped off. What if we did not have enough cash to pay?Upon returning home we tried to call the dealer to speak to a manager and were left on hold, no one picked up the phone again. At this point I call the 800 customer service number to file a complaint. We were told that someone would get back to us within 5 business days. After a few days we received a call asking for more information, and was told that someone would contact myself (buyers daughter) through email. The car owners do not have internet or a computer at home. No one ever contacted by email, so we called again asking for information on a resolution. Finally an email arrived stating that Hyundai would email an online gift card for the trouble. I immediately responded letting them know that the car owners do not have access to the internet and do not shop online. No answer was received, but a few days later a digital gift card was sent. I tried calling Hyundai again today to let them know that the sent GC could not be used and we just wanted our money refunded. They offered a **** - don't know what that is, or said they could issue a check for a refund but it would take 120 days, which is unacceptable, because they had no problem taking payment in 30 seconds, when we should have paid nothing. We would like our money back in a timely manner - not in 4 months

  Business response

  03/23/2023

  A check has been issued by Happy Hyundai of Libertyville. Thank you.

  Customer response

  03/28/2023

   
  Complaint: 19612280
  
  I am rejecting this response because: we arent rejecting the response but it is a false statement.  The dealer did not do anything g for us.   We also placed a complaint at corporate Hyundai and they eventually sent us a gift card to cover the cost of the oil change that we had paid for, but should not have paid for. 
  again. The dealer did not do anything and we are actually still waiting for an email from the dealer that should have been sent DAYS ago, with an explanation of why we we being charge.  We never received an email.  The guy I spoke to at the dealer was ****
  
  Sincerely,
  
  *************************

  Business response

  03/31/2023

  The check for the oil change has been with *** at the dealership. You are receiving a gift card from corporate and we are refunding your oil change as Hyundai wouldnt cover the oil change due to time. There is a maintenance schedule that must be done by time or miles to ensure that you receive the oil changes. Thank you. 

  Customer response

  04/03/2023

   
  Better Business Bureau:

  A resolution was given but NOT by the car dealer itself.  We accepted the corporate response to our problem.

  Thank You
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/07/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On July 16th 2022 we purchased a vehicle from Happy Hyundai. On July 18th we returned with vehicle and pointed out some water damage on the headliner and the dealer didnt take it seriously. After multiple calls and visits the dealer then tried to clean the area to no success. We then had more damage appear to the headliner and went back to the dealer in Sept when they finally decided to look more into it. After looking at the vehicle they called us and had us come get the car til they could get parts to try repairs. That night after getting the Vehicle from the dealership while driving we lost power to all exterior lights and interior lights as well as the digital gage cluster. We then had to return vehicle to the dealership and they had no clue what caused this. The dealership then took the cars interior apart to try and find the cause, but due to part issues was it able to make repairs nor find the problem. HMA is now buying back the vehicle but the dealership has not cancelled requested ************* or additional service contracts as requested. We have been told this has been done and reached out to the company over these contracts to be told they have not submitted any paper work. This dealership does not value its customers after the purchase is completed and will ignore calls . These are major purchases and they need to support their customers better once a deal is done not treat them like trash. Thankfully the vehicle in the situation was a lemon and being bought back but the nightmare with this dealer ship will last long after do to contracts not being canceled.

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