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Business Profile

Motor Freight Trucking

American Carrier Compliance LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motor Freight Trucking.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 10, 2024, we paid to have this company file a biennial update for our DOT number. It was supposed to be processed and updated in August. This did not happen. The *** website still lists our company as not having been updated. I attempted to contact ***, but am unable to get a human on the line. It appears they are operating a complete and total scam so I am sure I will not get a refund, but others should know about this.

  • Initial Complaint

    Date:08/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 26th I purchased a DOT number from this company, American Carrier Compliance in the amount of $78. They did not reach out to me for any questions or conversation of any kind. They processed my payment from my bank. I called them today, August 29th, to ask where my DOT number as it normally does not take this amount of time. *** is, ****************************, it's a number to operate commercial vehicles. No one answered the phone, I called several times, no answer, I wanted to leave a voicemail, the recording said the mailbox was full. I contacted them through chat and that was offline but I was able to type out my complaint. I emailed them as well. I want a refund from this company, this is poor business services.

American Carrier Compliance LLC is NOT a BBB Accredited Business.

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