Reviews

This profile includes reviews for Shur-Way Moving and Cartage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shur-Way Moving and Cartage

  1943 Industrial Dr. Libertyville, IL 60048-9731

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  Shur-Way Moving and Cartage

  124 Baker Road P.O. Box 424 Libertyville, IL 60048-0424

Review Details

• Review fromJoy F

  Date: 11/15/2023

  1 star
  I used Shurway this August 2023 and had a terrible experience. They loaded the truck without wrapping my chairs getting grease stains on three. They put the mattresses on wrong. They scratched my new floors, scratched and nicked several pieces of furniture. They broke part of the mirror on my dresser and hid it. They lost pieces used to reassemble the mirror and also to hold together my sectional. They left an office chair without one of the wheels. They stated that they stand behind their work, and when they told me about the insurance, they said that if they have problems they fix it so I didnt get extra. After a vendor told them to replace because cleaning wouldnt work, I received an email stating ******* would only reimburse me for what I signed for insurance. They had in writing told me what they would agree to and they reneged. They didnt clean the chairs nor the carpets that they stated they would do. They were to clean the carpets because they did not put floor coverings on floors. I had a two day move and on day one half the workers just took off leaving my house in complete chaos. It was a maze to even get through my home. I had to walk around and find the cushions for my sectional that were left in multiple rooms. The cushions were not wrapped or covered. They were thrown in the truck for my couch, as well as my outdoor sectional. I had a bookcase moved that they pushed along my uncovered wood floors and then was told by the mover that he would not move this anymore, it was not in the spot that I wanted, and he left. They also left bottles and garbage throughout my old home. Bottom line, they agreed to repair scratched and damaged wooden furniture, scratched wood floors, paint where they left considerable marks, clean the carpet and the greasy furniture. Some of these things were taken care of, but when it came down to the things that could not, they refused. I am still finding things that were in boxes that were damaged, etc.

• Review fromChar W

  Date: 10/30/2023

  1 star
  My previous review was removed for some reason. One of the movers was upset because I had a couch in my den. I informed the lady on the phone of this during my over the phone inventory. Long story short when I finally got my furniture delivered it reeked of ****. This was a fairly new couch. Noone had previously peed on so its ironic that this happened. This was a military move. My tv was also dropped and broken and I has to purchase a new one. Beware they also like deleting reviews so most of the 5 star ratings are likely fake.