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Find a Location

Liberty Nissan has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforLiberty Nissan

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    18 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    920 S Milwaukee Ave, Libertyville, IL 60048-3229
    BBB File Opened:
    6/23/2000
    Years in Business:
    49
    Business Started:
    12/26/1974
    Business Incorporated:
    12/26/1974
    Type of Entity:
    Corporation
    Alternate Business Name
    • United Motors LTD
    • Liberty Import Center
    • Libertyville Volkswagen
    • Liberty Auto Plaza
    Related Businesses
    Business Management
    • Mr. John Massarelli
    • Mr. Steve Gjokaj, General Manager
    Contact Information

    Principal

    • Mr. Steve Gjokaj, General Manager

    Customer Contact

    • Mr. Steve Gjokaj, General Manager
    Additional Contact Information

    Fax Numbers

    • (847) 816-9264
      Primary Fax

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    18 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/03/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I was given a false "approved" auto deal to lure me four hours to the dealership, only to learn that nothing this dealership and its employees stated was true. ***************** was not at the dealership. I was then tossed around multiple salesmen. I was told I was, again, "approved" for new vehicles with no money down, payments at $550/month with taking my trade for 72 months,with a 17% APR. I have many of these statements in text format, as well as other means of proof. This caused me to have to stay a significant length of time at the dealership, and not getting a vehicle even close to what I was told I was approved for. This made it too late for me to drive the four hours back to *******, where I reside. Due to this, I had to get a hotel overnight, where I stayed for approximately 6 hours. I would not have driven four hours, nor would I have been in the area that long/late at night had this company not committed several different deceptive actions and lied from the beginning. I am out money for the drive, hotel, parking I had to pay for, lost wages from an entire day's work, and more. These actions from Liberty Auto Plaza are illegal and unacceptable. To add to the issue, the vehicle had problems the next morning, which I reached out to the dealership about (as provided in supporting documents). Now, I am being told that the catalytic converter was "stolen" and that I am responsible for the repair. Due to the nature of the sale, the multiple violations of the FTC's "Used Car Rule", and the fact that the vehicle was left at the dealership for 3 days before I was contacted about the repair, it is not my responsibility. I only ended up at the dealership (again, FOUR hours from home) because of a blatant bait-and-switch tactic. I am asking for them to repair the vehicle, deliver the vehicle once repaired and to stop their tactics to save other consumers from this nightmare.
    Read More

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    VICTORIA P

    1 star

    01/06/2024

    This ********************* named "*******" tried to sell me a lemon **** **** F 150. I spoke with him several times on the phone about the vehicle before coming there he assured me it was in great condition,no mechanical problems etc.. I gave him my debit card information put a deposit on it then took off work to pick it up. As soon as I started it up the engine has a very noticeable,loud knocking ************* everywhere. Just to confirm my suspicion I had my mechanic look it over & he said the engine is bad about to blow and a lot of white smoke coming from the tailpipe.When I confronted ******* about the issue he tried to convince me it is normal when it's not! When I told him it's not good he then very disrespectfully just turned around and walked off. He did not apologize for wasting my time or money coming there lying about the vehicle therefore that told me he already knew. This place needs shut down!

    Local BBB

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