Business ProfileforPremier Pools and Spas

Premier Pool out of Lincoln, IL installed a pool and an AOP Ozone and UV Filter for us that was completed in November 2021. The pool was installed and closed approximately one week later in Nov. 2021. The pool was opened in April 2022 and less than one month from opening, the AOP Ozone and UV Filter did not work. We called Premier as the AOP was under warranty. Premier sent guys out to try and fix the AOP, but determined that it had a manufacturer defect. After much back and forth, ****, the owner of Premier Pool indicated that the manufacturer would be replacing the AOP as there had been a batch of faulty filters installed and we were not the only customers with this issue. The entire 2022 summer we went without the AOP Ozone and UV filter. It was replaced at the end of 2022 right before we had the pool closed. Upon opening the pool in April 2023, the AOP was turned on and immediately was not working again. We have had a functioning filter for maybe 1 month since it was installed in Nov. 2021 Technically, we are still within the manufacturer warranty period. We have tried calling Premier Pool or contacts that work for Premier more than 7 times to get the AOP either replaced AGAIN or removed and a refund and have had no luck getting a response. We have been extremely patient because we were told this was a manufacturer issue. At this point, we want the faulty product removed and a refund. It has essentially never worked since installation and we are unable to get a response from the company to discuss options to remedy the situation.