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The Lakeside CollectionThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for The Lakeside Collection's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.37/5 stars
Average of 82 Customer Reviews
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Review fromSusan D
Date: 08/02/2022
1 starSusan D
Date: 08/02/2022
I too have been charged $14.95 for the lscperks that I would never have knowingly signed up for. It appears I have been charged this fee for at least 6 months possibly more. I am requesting cancellation immediately and a refund issued. I will never order again from your company! With this many customers complaining, you obviously are not doing this program sign ** in a transparent manner!,,,,,,,the star irked me quite a bit as wellThe Lakeside Collection
Date: 08/04/2022
Dear customer, We apologize for any confusion surrounding the Perks program. Prior to customers signing up we do provide them with the program details and fees the customer then has to type in their email address to accept the program. We don't hide the program details. Customers are also not tied into the program, it can be cancelled at any time.We have requested for your Perks to be canceled and refunded for the full amount. Please allow 4-6 business days for the refund to process. Best regards,Diego at The Lakeside CollectionReview fromShaina S
Date: 08/01/2022
1 starShaina S
Date: 08/01/2022
They are a scam! A class action lawsuit is in the works.The Lakeside Collection
Date: 08/02/2022
Dear customer, we apologize for any inconvenience this has caused you. Please let us know the concern or issue so we can take a further look into it for you. Best,Diego at The Lakeside CollectionReview fromCassandra Z
Date: 07/26/2022
1 starCassandra Z
Date: 07/26/2022
Charged me double and wont refund and trying to charge me for the return. Talked to 2 agents and they did nothingThe Lakeside Collection
Date: 07/28/2022
Dear customer,We apologize for the confusion. Your recent order placed on 7/22/22 has a total amount of $162.45 and your card was authorized on the same day for the exact amount. We see that your order is in transit for delivery. If you wish to return the item, please use the prepaid return label provided to you by email. You will not be charged for the return. Please let us know if you have any further questions. Best,Diego at The Lakeside CollectionReview fromP J J
Date: 07/11/2022
1 starThis company charged you some kind of membershhip but you wouldn't know until you check your bank statement and realized they charged 2 months in a row. When you called, their customer service argued with you, cancel the membership but refused to refund you the money. Meanwhile, you have to shut down your card and call all your merchants that you have auto pay with them. They are a scam.Review fromMichael F
Date: 06/25/2022
1 starMichael F
Date: 06/25/2022
I too have been charged $14.95 monthly for a service that I did not sign up for. Think that with this many people having the same issue that the company would change their process but no, this is so easy for them to do and pocket the money as well. I did stop this as soon as I realize this but I'll see next month if there is another charge. I doubt if any refund will be made. This is so wrong on some many levels and I don't care how great their products are, I will never purchase anything from them again !The Lakeside Collection
Date: 06/28/2022
We apologize that you were unaware that you signed up for this program. We tried our best to be as transparent as possible when we offer our perks program. You may have seen an offer to enroll when you received your order confirmation or spoken to one of our customer service agents. If the order was placed online this is what we show all of our customers who qualify for perks. We ask that you provide your email address to enroll. We do not auto populate the fill and we do not take any of your information to enroll you in perks without your consent. We ask you to provide your email address as shown in the picture above the email box, we outline the basic payment term of this program.The program has already been canceled and the refund will be placed back on the card of purchase. Please allow 4-6 business days for this process to complete.Review fromCarmen P.
Date: 06/20/2022
1 starCarmen P.
Date: 06/20/2022
I just realized last night that I had been charged $***** December of 2021-6-19-22. I did not authorize this withdrawal. I have ordered from this company and was satisfied with the product , BUT, they were withdrawing $ ***** monthly long before I placed any order. Regardless, this is bad business.The Lakeside Collection
Date: 06/23/2022
Dear Ms. ******** We apologize that you were unaware that you signed up for this program. We tried our best to be as transparent as possible when we offer our perks program. You may have seen an offer to enroll when you received your order confirmation. If the order was placed online this is what we show all of our customers who qualify for perks. We ask that you provide your email address to enroll. We do not auto populate the fill and we do not take any of your information to enroll you in perks without your consent. We ask you to provide your email address as shown in the picture above the email box, we outline the basic payment term of this Your account was cancelled and fully refunded when you requested on 6/20/2022. For the refund please allow 3-5 business days to see it on your card. Best Regards, ***** at Lakeside Collection.Review fromSharon W
Date: 06/16/2022
5 starsSharon W
Date: 06/16/2022
I am also being charged $14.95 on my PayPal account. I am embarrassed to say it has been going on for 10 months. I noticed it but thought I must have ordered something. Being unfamiliar with paypal, I thought they were charging me. Well, I'm on vacation and have some time to research which led me here and now I know what the charge is. I was not aware that I was offered or selected a perks monthly membership for $14.95. I never buy in to those things. I will be cancelling it immediately. However, I have to say that I have been completely satisfied with all of my purchases. I love the catalogue.The Lakeside Collection
Date: 06/23/2022
Dear customer, we apologize for any confusion surrounding the Perks program. Prior to customers signing up we do provide them with the program details and fees the customer then has to type in their email address to accept the program. We don't hide the program details. Customers are also not tied into the program, it can be cancelled at any time. We have canceled the program for you and processed the full refund. Please allow 4-6 business days for the refund to process. Best regards,Customer Care at ********************************************Review fromToni M
Date: 06/15/2022
1 starToni M
Date: 06/15/2022
They lured me in return their BS "rebate" offer. I've been charged by them $14.95/mo via PayPal for over TWO YEARS now. They are predatory and dishonest. Stop with the nonsense about "we're sorry YOU didn't realize you signed up" and your corny line about "we try to be transparent." Clearly many people don't realize you're signing them up, so obviously you aren't transparent. How about you change your shady practice to show people that you truly are sorry?The Lakeside Collection
Date: 06/16/2022
Dear customer, we apologize that you were unaware that you signed up for this program. We tried our best to be as transparent as possible when we offer our perks program. You may have seen an offer to enroll when you received your order confirmation or spoken to one of our customer service agents. If the order was placed online this is what we show all of our customers who qualify for perks. We ask that you provide your email address to enroll. We do not auto populate the fill and we do not take any of your information to enroll you in perks without your consent. We outline the basic payment term of this program. Your perks program has been cancelled and refunded for the full amount. Please allow 4-6 business days for this to process. Best regards,Customer care at ********************************************Review fromJulie S
Date: 06/11/2022
1 starJulie S
Date: 06/11/2022
I was being charged this fee and couldnt figure out who it was or why! Its been going on for a very long time. Im not thrilled at all so I wont be ordering any more. I dont understand why Im getting charged and my daughter doesnt at all!!!The Lakeside Collection
Date: 06/13/2022
Dear customer, We apologize that you were unaware that you signed up for our Perks program. We tried our best to be as transparent as possible when we offer our perks program. You may have seen an offer to enroll when you received your order confirmation or spoken to one of our customer service agents. If the order was placed online this is what we show all of our customers who qualify for perks. We ask that you provide your email address to enroll. We do not auto populate the fill and we do not take any of your information to enroll you in perks without your consent. We ask you to provide your email address as shown in the picture above the email box, we outline the basic payment term of this program.We see the program has been cancelled and you will no longer be charged for it. You are still able to enjoy the benefits until 7/8/22.Best, ******** care at ********************************************Review fromSusan B
Date: 06/06/2022
1 starSusan B
Date: 06/06/2022
While I have liked all the things I have purchased from Lakeside.....I am one of the people that also had the $14.95 start coming out of my account. The first month I noticed it I thought it was something I ordered off the internet and didn't remember what it was but when it showed up the next month I had to ****** it to even see what LSCperks was. By the time I realized what was going on they had taken $60 out of my account. I do not remember signing up for the perks nor would I. I don't even know what perks I was paying for!!! Lakeside has lost me as a customer along with 4 family members.The Lakeside Collection
Date: 06/08/2022
Hello ********************, We apologize that you were unaware that you signed up for this program. We tried our best to be as transparent as possible when we offer our perks program. If the order was placed online this is what we show all of our customers who qualify for perks. We ask that you provide your email address to enroll. We do not auto populate the fill and we do not take any of your information to enroll you in perks without your consent. We ask you to provide your email address as shown in the picture above the email box, we outline the basic payment term of this program. Our system will also send a Welcome Email when you enroll, and a Welcome Packet in the mail within 10 days of enrollment. The program does state a 7 day trial is an option, customers can then call at any time to cancel before they're charged. If they do not, customers can still call to cancel whenever they wish. Based on the account, I do not see any cancellations requested, you account will be cancelled and refunded within the following 3-6 business days. If you have further questions please let us know. Best Regards. ***** at Lakeside Collection.
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