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Business Profile

Home Warranty Plans

Home Warranty of America

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My contract number with Home Warranty is **********. My contract term was from 9-8-23 to 3-8-27 (42 months). My contract cost $1652.00 which comes out to approximately $39.33 per month. I cancelled my contract with Home America on 7-31-24, just before I hit 11 months on my contract. Let's assume that Home Warranty covered my home for 11 months for simplification.Cancellation policy provided to me states "if this Contract is cancelled after 30 days from the Coverage Period Start Date, You will be entitled to a pro rate refund of the Contract Fee You paid for the unexpired term, less any actual Service costs incurred by Us and an administrative fee of the lesser of $30 or 10% of the Contract fee." For simplicity I am determining the pro rate refund by months and not by days left on my contract. Note that there was no service costs incurred by Home Warranty from 9-8-23 until my cancellation on 7-31-24. I am unable to provide a copy of my contract because Home Warranty only provides a copy on the customer portal, which I can no longer access since my policy was cancelled.I still had slightly over 31 months left on my contract when I cancelled on 7-31-24. 31 months x $39.33 equals $1219.23 is the refund I'm entitled to, before accounting for cancellation fees. The administrative fee to cancel would be $30 since it is less than 10% of my contract which would be $165.20. So my refund should have been $1219.23 minus a $30 fee for a total of $1189.23. I received a check in August for $897.22. That is $292.01 less than what I should have received as a refund. I reach out to Home Warranty after receiving my check and they told me they could no longer see my pro rate refund on their system anymore. Why they don't have or keep contract details for a contract I cancelled less than a month ago is beyond my understanding. Businesses should be forced to keep records for at least a year.I'm requesting a refund from Home Warranty of America in the amount of $292.01.

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