Complaints

• Initial Complaint

  04/02/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  company claims Gone are the days of tedious phone calls and faxed confirmations. Today's hiring landscape demands faster, more efficient ways to verify employment history, and CareerCHCKED(TM) rises to the challenge.We go beyond basic criminal checks to offer comprehensive employment verification services, empowering you to:Uncover the full picture: Get instant access to data from millions of employers through cutting-edge databases like The Work Number. This ensures comprehensive verification of an applicant's employment history, including dates, positions.Make informed decisions: With reliable and trustworthy information, you can make confident hiring choices, knowing you have a complete understanding of an applicant's professional background. company only provides one job history. Would like a full refund as I was scammed out of my money

  Business response

  04/09/2024

  Thank you for reaching out to us with your concerns regarding our ********************* I understand that you're disappointed with the employment history information provided and feel that the service did not meet your expectations. I'd like to take this opportunity to address your concerns and clarify the scope and limitations of our service.

  
  CareerCHCKED is designed as an ******************************* for employers. Our aim is to streamline the hiring process by providing a faster, more efficient way to verify employment history, which we understand is crucial in today's dynamic hiring landscape.

  
  Comprehensive Employment Verification: We offer access to extensive databases like The Work Number, which allows us to provide detailed information on an applicant's employment history. This typically includes employment dates and positions held within the last 12 months. Our service is designed to complement traditional methods like phone calls and faxes, offering a more modern, digital solution.

  
  *************** Decisions: The purpose of CareerCHCKED is to equip employers with reliable and trustworthy information, enabling them to make informed decisions based on a comprehensive understanding of an applicant's professional background.

  
  Regarding your specific case, it's important to note that our service's capacity to provide employment history is subject to the availability of data within our databases. These databases are extensive but may not always have complete information for every individual, especially if an employer does not report to them or in cases of self-employment or very small businesses.

  
  We understand your disappointment in receiving information on only one job history and apologize for any inconvenience this may have caused. We strive to provide the most comprehensive and up-to-date information available to us.

  
  As for your request for a full refund, we take such requests seriously and are committed to customer satisfaction. We would like to review your case in detail to better understand the discrepancy and how we can resolve this matter to your satisfaction. Could you please provide us with your transaction details and any specific areas where our service did not meet the expected standards? This will help us in conducting a thorough review.

  
  Once again, I apologize for any inconvenience you have experienced and assure you that we are committed to resolving your concerns. We value your business and feedback, and our team is dedicated to ensuring that our services meet the high standards our customers expect.

• Initial Complaint

  03/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have an eviction on ***************** thats not valid it was it dismissed a few days after and would like it removed I have documentation stating that it was dismissed and I am still on the property til 4/30 Im having a hard time finding housing because of it please remove it.

  Business response

  03/16/2023

  Good Afternoon Shalonna -

  The information returned was obtained from the **********************. In reviewing the case #**CVG02169,  attached, the Court is showing that it was filed 7/7/20** and still showing the case status as 'Open'. If you believe that this is in error, please reach out to the court directly to have them update their records. I am showing a number on file for them **************. 

  To formally dispute a record returned, please follow this link and provide the requested information to open an investigation with our compliance department: ***********************************************************************************

   

  If there is anything we can do to help, please feel free to reach us at ************ or via email **********************************************

   

  Thank you

• Initial Complaint

  02/07/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  So I paid my February's rent with several different accounts on or around February 1st. On the 7th I get an email. saying *** for ~$577. I try to login to my rpay account to see why but my account has been deactivated due to the *** check. So now I owe rent to a third party that absolutely wants it and I can't pay them because rpay can't get in touch with the leasing office. This whole thing is stupid, they should be taking the ~45% ofy remaining rent and it shouldn't be a problem. If they charged an *** fee that would be one thing, but they didn't, just cancelled my.axxount, the only way to pay rent to a co.pletely separate 3rd party.

  Business response

  02/10/2023

  Hello ***** the rent payment that you attempted via rPay was returned by your bank as insufficient funds available. rPay is a third party software provider, and not a banking institution. Only your bank can return the transaction, with a response that the bank account provided does not have enough funds to satisfy the payment.

  
  rPay is contracted with landlords to provide tenants access to view their account balance and enter their payment information. Many landlords adhere to one or two insufficient funds transactions, before requiring another form of payment. As a contracted firm, we adhere to their policies and are required to request approval to reactive any inactive user. We apologize for any inconvenience this may have caused and would suggest to confirm with your bank that you have sufficient funds, prior to authorizing a future payment.
  

  Lastly, our records indicate that your landlord approved access on 2/7/2023 and that you were able to successfully process a payment.
  
  Thank you 

  Customer response

  02/10/2023

   
  Complaint: 19349493
  
  I am rejecting this response because: This response is unacceptable. Your business is not rejecting a tenants account, that is the sole responsibility of the landlord. You take payments. When you get payment, you disburse to the landlord for a small fee, when funds are returned, you report this to the landlord. The payment method and solvency aren't the responsibility of the landlord any longer, they are yours. This is your service, a long with other responsibilities and why you are owed a fee from the landlord. Your turning off my account was illegally punitive. Get your own lawyer if you don't see where I'm going. 

  Change your policy, I promise I won't go away. I'm highly offended by being treated like such trash.
  
  Sincerely,
  
  ***********************

  Business response

  02/15/2023

  Unfortunately, this is not a policy change that we can make. This is an automatic system-wide feature. If there is something else we can do to help, please let us know.

  Customer response

  02/15/2023

   
  Complaint: 19349493
  
  I am rejecting this response because:Whatever, dude, your business model is trash and you should look over your company benefits with a fine tooth comb, you know with policies like that they ripping you off, guaranteed. Pleasant day, zir.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩