Market Research
Adler Weiner Research, Inc.Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I completed a focus group on 6/18/24 at 11:30am EST, the full study concluded on 6/20/24 and payment was supposed to be mailed out within 4-6 weeks of the study for the amount of $450. It has past 6 weeks and the payment has not been sent out yet. I expect immediate compensation for myself and any other participants.Business Response
Date: 08/22/2024
We recruited **************** to participate in an online ************ The topic was ****ing. When screened for this study, when asked "What banks would you never use" she did not include Chase **** in her statement. Chase **** was the topic of this study/our End Client.
Once in the online *********** portion of the study, where a Moderator discusses and questions respondents-**************** claimed she "would never use Chase **** or any other "big" bank for that matter". This statement automatically disqualified ******* from this particular study.
Had **************** stated at the time our recruiter went through the screening process with her for this study, that she would "never use/consider Chase ****", we would not have chosen her for this ************
Our client agreed to pay **************** $200 for home work completed and time spent. We issued our check #***** for $200 and mailed out to her August 2nd 2024:
*******************************
****************
*********************Customer Answer
Date: 08/23/2024
Complaint: 22083900
I am rejecting this response because: I completed all aspects of the study, was never asked about ***** bank in my intake and as stated I had no idea any experiences with a particular company that changed my opinion of them between being recruited and doing the interview would disqualify me. The agreement I signed also said nothing about that. It did state that I must complete the interview and homework which I did and for that I was supposed to receive $450. They owe me the remaining amount of $250.
Sincerely,
*******************************Business Response
Date: 08/29/2024
Have attached documents for further review:
Copy of page from our standard screener from Client, clearly showing what banks were listed "Never consider".
Copy of page from ******* S's screener showing her response when recruiter "screened" her via phone call. ******* S states these options were never discussed.
Copy of our client email stating specifics (highlighted in yellow) on what transpired with *********************; during the virtual interview phase of this study. Adler Weiner issued a check to ******* S for $200 for the work and time spent prior to interview. She has cashed that check on August 23rd, 2024.
Copy of our standard Non Disclosure that all respondents MUST sign for any type of study participation. This is the "contract" **************** keeps referring to in communications with us and BBB. The date, our Job#, incentive amount, participant/respondent name is always listed per our client agreements. It is a non disclosure agreement, not a contract in any form.
Customer Answer
Date: 08/29/2024
Complaint: 22083900
I am rejecting this response because:At no time was I ever informed during screening that any change in opinion of any company between the screening process and interview would disqualify me. I was also not told that I must notify them of any change in opinion. Given that I had no idea which company I would be asked questions about or which one would disqualify me, I had no idea I could be penalized for that. It is unacceptable then to withhold payment when, to the best of my abilities I completed all known requirements of the study.
Sincerely,
*******************************Initial Complaint
Date:03/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
02/28/2023 Adler Weiner Research in *********** ******** I was contacted regarding a study by an employee of theirs named *** He got me into the study Claiming I had to tell him whether or not I could be in it I thought I could But I found out shortly after receiving the confirmation email that I have a family member on hospice who was dying And I had to cancel Due to a dying family member on hospice being a family emergency *** got upset due to me having to cancel Which I tried to understand and empathize Then today the day of the study I tried to state I could reschedule seeing my dying family member Even if it meant missing my last time seeing them And I tried calling and emailing Claiming I went above and beyond the call trying to contact him Trying to say I could rearrange times to be there And he stated he had been in a meeting and That my canceling the day of confirmation that being 2 days ago And then trying say I can be in the study if direly needed Then he said that My cancelation the day of confirmation 2 days before the study was to take place And then continuing to contact via email and call Today to say If needed I could do it Is in no way going Above and Beyond the Call to contact And there was no further need to contact him anymore So I said No problem I understand I guess maybe *** never had a family member dying on hospice or a family emergency That came up last minute I wish I knew how it felt to never have emergencies in life I'm sorry but it must be niceBusiness Response
Date: 03/09/2023
Attn Customer Relations:Please see both the ** ******** letter from BBB and ***** Weiners reply letter attached to this email.Thank you!BrionyReception | *********** LocationAdler Weiner Research *********** & *******6500 ****************** Ave. ***********, ** 60712DIRECT: ************ | *******: ************Customer Answer
Date: 03/09/2023
Better Business Bureau:
I really have no choice in the matter
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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