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ComplaintsforAdler Weiner Research, Inc.
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Complaint Details
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Initial Complaint
03/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
02/28/2023 Adler Weiner Research in *********** ******** I was contacted regarding a study by an employee of theirs named *** He got me into the study Claiming I had to tell him whether or not I could be in it I thought I could But I found out shortly after receiving the confirmation email that I have a family member on hospice who was dying And I had to cancel Due to a dying family member on hospice being a family emergency *** got upset due to me having to cancel Which I tried to understand and empathize Then today the day of the study I tried to state I could reschedule seeing my dying family member Even if it meant missing my last time seeing them And I tried calling and emailing Claiming I went above and beyond the call trying to contact him Trying to say I could rearrange times to be there And he stated he had been in a meeting and That my canceling the day of confirmation that being 2 days ago And then trying say I can be in the study if direly needed Then he said that My cancelation the day of confirmation 2 days before the study was to take place And then continuing to contact via email and call Today to say If needed I could do it Is in no way going Above and Beyond the Call to contact And there was no further need to contact him anymore So I said No problem I understand I guess maybe *** never had a family member dying on hospice or a family emergency That came up last minute I wish I knew how it felt to never have emergencies in life I'm sorry but it must be niceBusiness response
03/09/2023
Attn Customer Relations:Please see both the ** ******** letter from BBB and ***** Weiners reply letter attached to this email.Thank you!BrionyReception | *********** LocationAdler Weiner Research *********** & *******6500 ****************** Ave. ***********, ** 60712DIRECT: ************ | *******: ************Customer response
03/09/2023
Better Business Bureau:
I really have no choice in the matter
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.