ComplaintsforZeigler Cadillac Buick GMC of Lincolnwood

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went in to sell my car on June 7th for an agreed upon price of $7500. When filling out the paperwork, I shared that I had lost the title to my car and would need a replacement. They assured me that a replacement title can take 4-6 weeks and, one replacement title was in the hands of the dealership, I am able to get paid. I discovered yesterday that it took them 6 weeks to begin the process of getting the replacement title, which includes a lien release from the original lender. Only after they get the lien release (which can still take serveal days), can they then file for the replacement title, which will still take 4-6 weeks. Meaning they will have my car for almost 3 months before they will be able to pay me for it. When I confronted them about recieving payment, they told me "I either had to wait or I can take my car back", and at more than one point during this conversation, they said "tough shit". I have all paperwork and contractsthat they have bought the car, and within that paperwork is clear outline that they would pay me in 4-6 weeks of the contracvted date. I am seeking BBB to investigate the situation, understand why is took 6 weeks to begin filing the paperwork, and ultimately recieve my payment in full as quickly as possible.

  Business response

  08/05/2024

  We are sorry if there was any confusion; however, it was explained that the dealership will not pay for the vehicle until it has an unencumbered title in-hand.  You did not provide your title.  A duplicate title had to be ordered.  Then it was discovered that your prior lien was never released.  The dealership had to obtain a lien release before it could get order the unencumbered duplicate title. We appreciate your patience and anticipate that you will have your check in the next two weeks.  

  Customer response

  08/05/2024

   
  Complaint: 22048862
  
  I am rejecting this response because it should not have taken Zeigler 6 weeks to request the Lien release. this should have been done first, within a reasonable time from the initial transaction. Failure to do this step first, which you were notified about at the time of purchase, delayed the entire transaction, causing a complete delay in payment due to poor management on Zeigler's behalf. 
  
  Sincerely,
  
  *************************

  Business response

  08/05/2024

  We're sorry you feel that way.  The dealership cannot do anything beyond what it has already done to expedite obtaining the lien release from your lender.  If you would have provided a clean title, you would have cashed your check weeks ago.  

  Customer response

  08/07/2024

   
  Complaint: 22048862
  
  I am rejecting this response because it has come to my attention that the only reason you will not break protocol and issue a check with just the Lien Release and no title is because I've lodged this complaint with the BBB. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On November 25, 2022 I visited the dealership with the intention of purchase a 2018 Land Rover Velar and we agreed to make this commercial transaction for an amount of SEVENTY NINE THOUSAND FOUR HUNDRED AND NINETEEN DOLLARS ($79, 419.00) plus taxes and a sum of SIX THOUSAND FIVE HUNDRED DOLLARS ($6500.00) as a down payment which was to be applied towards the purchase price of the above-referenced vehicle. I discovered shortly after the purchase that the vehicle's brakes failed to function properly due to severely corroded brake pads and rotors, the anti-lock braking system was damaged, and the tires had dangerously low thread to it. Due to these problems and the negligence of the dealership my life was put in a dangerous situation by driving the vehicle. The dealership refused to resolve the matter after my attempts of contacting them and they also included several unathorized add on items in the retail instalment contract. They also manipulated the odometer and admitted to it, misrepresented the condition of the vehicle, and theres a strong indication of predatory lending and dealer fraud due to them exploiting my financial postion and selling me a lemon.

  Business response

  05/20/2024

  ******************, the BBB is not an appropriate forum for you to attempt to make a legal demand.  As you are well aware, you tried these tactics several months ago, and Zeigler's senior management attempted to discuss your complaint with you.  You were asked to provide evidence to support your wild claims, and you have yet to provide a single thing to Zeigler.  Now you are utilizing material from a TikTok lawyer based out of ********* to perpetuate your bogus claims.  This is the last time Zeigler will entertain your antics.  If you have any evidence to support your claims, please email it to ******************************.  Otherwise, please cease and desist all communication with or about Zeigler.  

  Thanks

  *****

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My fiance vehicle was dropped off Mid December approximately December 21, 2023 for service, regarding the vehicle cranking but not starting. Upon further diagnostics , dealership recommended several service that must be completed. Without hesitations I agreed to have it fixed by the dealership, including oil changes. Upon getting my my vehicle returned, and paying $4800.00 for their recommended services in order to get the vehicle fixed, the very next day my fianc drives the vehicle less then 3 miles on the freeway, and the vehicle breaks down. The vehicle made a loud noise, the engine a heavy metal suddenly breaks, while going 60mph, completely horrible experience,nearly could have been dead. I was left to no avail but to have the vehicle towed back to the dealership. The dealership service director stated that they did another diagnostic and couldn't tell me what the cause of the engine shattering was and offered to trade the vehicle at value as an engine was in the vehicle, leaving us to buy a new car. The dealership even lied and said we drove the vehicle 200 miles within 2 days of picking up the vehicle. We offered to show proofthe vehicle was not driven more then 3 miles prior to breaking down, but they refused to see any camera footage. We even offered for the dealershipto take back all their parts in return to just wanting the vehicleback, in whichthey refused. At this point I realize that they failed to perform the services that was paid for. On February 1, 2024 I had the vehicle towed to another licensed mechanic for an inspection, which they related that vehicle had no transmission oil causing the extreme damage. After further evaluation of the paperwork provided, the dealership had marked engine oil failed on their diagnostic and never performed their duties. I am requesting my full refund in returned, the dealership caused my vehicle to have severe damage, due to their lack of control and quality.

  Business response

  03/18/2024

  The customer's vehicle is a 2007 Hummer H3 with over ******* miles on it.  The complaint at the time was that the vehicle would crank but not turnover.  It was diagnosed as needing a starter, throttle body, gasket and intake manifold gaskets.  The estimate was $1,817.76 plus tax and supplies.  A courtesy multi-point inspection was performed revealing that this vehicle had been neglected for quite some time with a lack of required maintenance.  The battery test showed low voltage and needed replacement, transmission lines were leaking, it was due for an oil change, the malfunction indicator lamp was on and needed to be diagnosed as to why.  It was diagnosed as needing an intake cam sensor.  The spark plugs were fouled.  The customer agreed to repair or replace the items listed.  There were many other items found that needed repair that the customer declined, including axle seal leaking, transfer case leaking, and under-hood fuse block needed replaced.  None of these repairs had anything to do with a mechanical internal engine failure, which is what happened shortly after ******************** picked up the vehicle.  *********** manager and service advisor met with ******************** and her boyfriend and explained the circumstances.  She was given an estimate to replace the engine with a used motor; she was also offered assistance in trading in the vehicle.  While Zeigler sympathizes with a customer who is surprised by substantial vehicle repair bills, this is a situation that *** have been preventable if the customer's 17 year old vehicle had been properly maintained and serviced over the life of the vehicle.  

• Initial Complaint

  01/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I saw on Zeigler Buick website an online advertisement for a Buick Envision Avenir for $40,287 with a GM finance option of ****% for 72 months. I asked the salesperson *** if the advertised price was correct and he told me and my spouse "yes, it is." ******* had communicated with Zeigler on their website chat that we were coming to see the advertised Buick and when we got there *** told us they had pulled it up front for us. At no time were we ever informed that it was not the same vehicle advertised. *** was informed we wanted GM financing. I was told by *** my credit score was 740 and qualified for the good interest rate. We also confirmed with him we wanted the advertised car with VIN *****************. *** informed me that neither GM nor ********************** would finance me.The car that was financed to me was VIN number ***************** for the amount of $48,618 with a total tax of $1,618. I owed money on the auto I traded in and they verbally told me they would only give me what CARMAX would offer which was $23,000 and I owed more than that but on the documents it states The finance manager at ********************** looked at my credit report and could see credit report pulls from Zeigler Buick, COAF, North Western and Truist Auto. GM and ********************** were not present on the pull report. *** informed me after about 45 minutes of changing the price of the car, that the advertised price of the car was employee discount pricing. Again, two individuals had already confirmed that the advertised price was correct at $40,287. I did not see that information anywhere in any of the advertising. ***, the salesperson, also refused to show me that in writing and I asked for a sales contract to take to ********************** and he said they could do that but reiterated ********************** had already turned me down. It was the next day I found out that he was untruthful.

  Business response

  01/30/2024

  The customer came into the dealership to go through his transaction paperwork and complaint.  Zeigler addressed his concerns and the customer stated that he was content and would close the BBB complaint.

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2014 land rover range rover hse from Zeigler cadillac Lincolnwood sales person told me if anything come bring it back I did they took 11 days and they have not fixed my car they wasting my time I need help from you guys

  Business response

  01/26/2024

  Good afternoon,

  I have talked with our team on this matter, and it sounds like we are doing everything we can to assist you.  I sincerely apologize that the 2014 Range Rover is having service problems shortly after your purchase we understand that is not what you would expect when purchasing a vehicle.  Our team has offered to reimburse your recent repair bill in the amount of $535. We have also offered to buy the car back, and you declined.  There is not much else we can do.

• Initial Complaint

  11/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On August 31, I purchase a use car from Zeigler. ****** Outback 2010 I had 15 days or 500 miles if anything went wrong with vehicle I took the car to mechanic after purchasing and it had a huge problem with the cradle. It was rusted out and deteriorated and he told me this is a big job you need to take this car back to dealer. It needed ball joints which could cause a fire, brakes and also ball barring on both sides of rear tires needed to be replaced. I call repeatedly and no one would come to the phone. I took the vehicle and left it in their garage after speaking with manager ****** finally called and told me that the vehicle was not to be sold that someone made a mistake and it was to be wholesale whatever that means.He also told me I can only give you **** back for the ****** and to consider it a lost. I paid $6600 and I refused to accept $**** he stated that I bought the car as-is and nothing he could do for me. Theyve had the car going on 3 months and said ok ************** because I told them I was going to BBB and the I-team. They claim that they dont have the parts anymore and that its a big job and I should pay another 1500-3000 To help pay for repairs. I told them absolutely not I want my money back and they refuse. They have the money and the car. I bought title and plates and paid $****** for ball barrings. They continue to tell me we cant find the part and that I have to wait but its going on 3 months. I have no vehicle and I saved up for 1 year for a vehicle. I bought car as-is but they never disclosed the fact of the deteriorating cradle and all the other issues. They told me all it needed were brakes thats what they told me at the time of purchase.They continue to tell me we will give you only $2.000 take it or leave it.I asked them if I find the part can I buy it and bring it in and they also said No.I want a refund I dont trust them. I also paid ****** for rear barring

  Business response

  11/27/2023

  Zeigler has been in communication with the customer and the parties have agreed on a resolution that is satisfactory to the customer.  

  Customer response

  11/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to a car dealership (Zeigler Buick of Lincolnwood) in May of 2022. I went there with the thought of buying a ****** or a ******* Zeigler told me they didnt have either of my choices. They told me they only had a ******* Elantra for sale at that time. I was trying to purchase a car because Im a senior and I feel the trains or buses are too dangerous because of crime. I also need a car to get to and from work because I have a problem with my back. I bought the Elantra 2021 not knowing that there would be problems concerning theft of these cars, getting covered by an insurance company and so on. My thoughts are that Zeigler knew the problems I would face purchasing that car. I have gone to Zeigler twice since I purchased this car to either refinance or trade it in for another car but the continually keep trying to sell me a truck; which I dont want. My car was broken into on October 20, 2023 and my insurance took all of a whole week to tow it to assess the repairs. Im now waiting and paying lots of money on rentals to get to and from work. Zeigler has told me in order to trade or refinance the car I would have to come up with $500 to $1000 and I feel that is very unfair. Please help me resolve this situation as soon as possible. I dont know what else to do or whom else I can talk to about this matter.

  Business response

  11/03/2023

  The customer appears unhappy because their vehicle was broken into.  That's not anything Zeigler can control.  The customer further complains that they are without a vehicle due to their insurance company taking a long time to deal with the break-in.  Again, this has nothing to do with Zeigler.  Lastly, the customer is complaining that ********************** is not offering her the trade-in terms that she wants.  We are sorry to hear that ****** is unable to offer you the terms that you want; however, you are free to sell your vehicle or trade it in to anyone you please.  

  Customer response

  11/03/2023

   
  Complaint: 20817517
  
  I am rejecting this response because: I would rather have the vehicle I originally came for because Im having a hard time finding a proper insurance coverage and I fear someone may attempt to break in the car again.
  
  Sincerely,
  
  ***********************************

  Business response

  11/06/2023

  As previously stated, we are sorry to hear that ****** is unable to offer you the terms that you want; however, you are free to sell your vehicle or trade it in to anyone you please. Zeigler cannot do anything about your insurance.  

• Initial Complaint

  10/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a 2019 ***** blazer rs last year from *******. the online price of the car was *****. and that's what i thought i was financing. I had a trade in but we paid the balance off during the trade. when i was told to sign the contract the salesman ****** never went over the final numbers. he ended up raising the price to ***** with no explanation and also added on a Maintenace fee and a wheel and tire fee. when i asked about the price he responded don't worry you getting a great finance rate. i feel like he took advantage of a women by raising the amount of the car. it don't make since to finance a used car for the price of a new car. is there anything i can do to get a new contract or turn the car back into them.

  Business response

  10/26/2023

  The customer's complaint is perplexing.  The customer purchased her vehicle in March of 2022, more than a year and a half ago, and is now for the first time questioning the price she agreed to.  ************** signed no less than 6 different documents all very clearly showing the price of the vehicle.  She signed separate agreements for CNA wheel and tire contract and the **Care maintenance plan, both of which were itemized clearly on her purchase documents.  

• Initial Complaint

  10/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Purchased a gmc acadia with $10,000 down, the Salesman **** never told me that there was a $3000 charge for gloss a d paint and interior or the car. This can only be used at zeigler, he never told me this, the Salesman. The finance person that I spoke with told me that I would be able to cancel this service as well as any other service on the contract. However ***** or the finance person I spoke with today told me that I could not take it off. I told him that I moved to Virginia and I can not use the service. He refused to provide any alternative to solve my problem. Finance told me that I could cancel my services but the person I spoke to In finance told me that I could not cancel anything. Zeigler ************** and ***** are taking advantage of a paying customer. I had no knowledge of this charge and I had no knowledge that the customers er ice would be this horrible after they got my money. I expected more from Zeigler but their finance department has proven that they have bamboozled a customer. Terrible

  Business response

  10/16/2023

  We are sorry that there appears to be some confusion regarding the optional protection packages that you purchased with your car.  Your interior and paint protection plans have nationwide coverage - they are not limited to coverage only at the dealership you purchased your vehicle from.  Please feel free to contact your dealership for more information, or you can contact the General Manager, *************************, directly at ************.

• Initial Complaint

  09/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  bought the car in august since then visiting the dealership no help , bought the car for $22500 and $2500 warranty plus tax paid $5000 down payments , installed airbag for $1300 make an extra key for $200 send my first payment for $400 and $700 for arbitration, total I spend $7600 on it , all I want is take the car back and give me my money worst place to buy a car they sold me a rebuilt car, this car been in 2 accidents front both fender been replace **** repaint bumper replace windshield replace driver side mirror replace driver door and left passenger door repaint, right both passenger door been replace, rear both fender been repair and repaint , trunk repaint rear bumper replace, and they sold me the car says never been an accident it had missing front passenger airbag but the car have 4 new tires . I had make 4 to 5 visits to explain them finally they are agree that car been in an accident. its been 5 weeks going back and forth no help always tell me we will call you never get any call , if you guys still want to buy a car from them please get it check from your machinac don't believe the report they show you, I am going to pull them in the court

  Business response

  09/19/2023

  Neither the vehicle history report, nor the used car inspection revealed any evidence of prior accidents.   Zeigler has attempted to contact the customer to see why he believes there was this prior damage and to discuss his complaint, but he has not returned Zeigler's calls.  Zeigler remains ready to discuss with the customer and see if any resolutions can be made.  

  Customer response

  09/23/2023

   
  Complaint: 20617662
  
  I am rejecting this response because i never got any contect from zeigler buick I visit there 5 times personally they never respond 
  
  Sincerely,
  
  *********************

  Business response

  09/28/2023

  Zeigler's management team has directly discussed this complaint with ************** and have amicably resolved all of his concerns.  The parties will formalize their agreement next week when he is back in town.  

  Customer response

  09/28/2023

   
  Better Business Bureau:
  zeigler offer me for the repair $4300 check will be mailed to me 
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩