ComplaintsforZeigler Cadillac Buick GMC of Lincolnwood

• Initial Complaint

  04/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 1, 2022 I purchased a vehicle at this location with Salesman ******. When taking it home and putting it away I noticed the truck tires were rubbing against the truck underbody. I spoke to ****** about the issue and he told me it was an easy fix cutting a piece of the trucks original underbody felt to which I disagreed and instructed not to cut because it alters the trucks protective component from getting dirt under it and leading to rust in the future. ****** later stated their outside vendor would figure it out. We arranged to drop the truck off on April 7 and the service team (****)had no knowledge of the situation sending me back home. I received a call from **** the same day to return and drop the truck off. When I dropped it off I instructed **** not to cut anything off from the trucks original components. On Friday April 8 I received a call from **** stating that the outside vendor they used to repair the issue had drop the truck off but he test drove it and it was still rubbing and their vendor would pick the truck up again. On April 15 I received a call from the salesman stating the truck was ready. When I arrived I learned that they had cut the original protecting component from under the truck and have not yet found a solution to my issue. They have stated there is nothing else they can do and have not provided me with a solution until this date. Their answer to me is that I already have taken possession of the vehicle and they cant take it back. The truck has been in their possession since April 7, 2022.

  Business response

  04/20/2022

  The customer purchased a truck with aftermarket tires, rims, and flares for aesthetics.  The customer did not experience issues except for backing into his garage and on sharp turns.  Zeigler took the truck back to the third-party vendor who installed the aftermarket products.  The only solution to the issue is to put smaller tires on the truck or trim the wheel liners.  The customer was concerned that if the wheel liner was trimmed, it could rust in the future.  Zeigler has offered, and the customer has accepted, to have the truck undercoated.  It will take a couple days to get the truck undercoated.  The customer understands this and has indicated this is a satisfactory resolution to his complaint.  

• Initial Complaint

  03/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a used Cadillac Escalade from Zeigler Cadillac in Lincolnwood, ** on 2/5/22 in the amount of $67,239.28. Car was told to be in immaculate condition, and was said to have passed all points of dealership inspection. Upon taking the car home, it was discovered the car had all sorts of electrical issues including a broken car charger, and TVs in head rests that were unresponsive. The issue was immediately brought to the dealerships attention, and the car has been sitting with the dealership ever since I purchased the vehicle. They have been unable to diagnose the vehicle, and have been more concerned with selling me a warranty then actually fixing the car. Currently am dealing with the General Store Manager, JP, who has been less then responsive and seems to have no interest in reaching a resolution.Bottom line, electrical issues were not disclosed at the time I purchased the car, and would have been a deal-breaker had I known the actual state of the car. Looking to get a permanent resolution to my dilemma, as dealership has been unwilling to cooperate thus far.

  Business response

  04/04/2022

  On February 5th 2022, ************** purchased a 2016 Cadillac Escalade from our dealership.
  We perform a 172 point inspection all of our pre-owned vehicles to make sure they are safe and reliable. ************** took delivery of the vehicle and discovered that the wireless phone charging system and his dual headrest DVDs were not operational. We had ************** bring the vehicle in and we replaced the wireless charging system at no cost to him. It turned out that the issue wasnt the wireless charging system, but that his phone was not compatible. We also diagnosed the issue for his DVD player after troubleshooting the system by process of elimination and found the issue to be a module.  We offered funds back to **************.  ************** accepted and signed an agreement providing that he was satisfied  

  Customer response

  04/27/2022

   
  Complaint: 16962548
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Good Evening,

  
  

  I appreciate the prompt reply back.  When i purchased the vehicle, I was told the car was flawless, everything worked.  The day I took home, phone charger did not work, and tvs in headrests did not work.

  
  

  The car stood at the dealership for almost 2 months troubleshooting, and when I reached out finally was told was due to a faulty module.  Dealer told me I could purchase a warranty, which I was told was not needed at time of purchase because car was immaculate.  If I did not choose the warranty, the only other option was for them to split repairs.  I felt I had no other options, and wanted repairs done professionally so I ended up paying.

  
  

  To make matters worse, when I got my car back, it came with a huge scratch on drivers side door.  The scratch was not there at time of purchase, and my salesman, Vedo, admitted was not on there when he detailed and cleaned my vehicle after purchase.  At this point, they wanted me to take vehicle back as-is, and accept all future liability.

  
  

  Lastly, when I took the vehicle on day of purchase, there was a flat tire.  Once again, was promised this was fixed, but till this day I am experiencing a slow leak in that same tire.

  
  

  In terms of what Im looking for, just want a car with everything working as I dropped close to $70k on this vehicle.  I would like to be reimbursed for $800 I spent on repairs that were never disclosed to me and to be honest would have been a deal breaker, my car door scratch fixed that happened during the care of the dealership, and my tire permanently fixed or replaced.  For the money that was spent, just want what was promised when the car was sold to me.

  
  

  Thank You for your time,

  
  

  ****** Rocha 

  Business response

  04/29/2022

  ****************** concerns were fully addressed by Zeigler.  He signed a General Release of Claims and he was refunded $800.  Zeigler considers this matter resolved regardless of how many times ************** tries to reopen this case.  

  Customer response

  05/01/2022

   
  Complaint: 16962548
  
  I am rejecting this response because:Dealerships sales tactics were dishonest, and they failed to fully disclose malfunctions of vehicle.  Car was purchased with the understanding that everything worked as designed, and when malfunctions were presented they were more concerned with selling me a warranty, than making things right.  They scratched my car under their care, admitted it, and again took zero liability.  Horrible service, even more horrible management, and all around deceptive sales tactics.

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/18/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I called this place a day before I went, A sales guy gave me all the details and numbers by phone so I was ready to go next day. They had this vehicle VIN ***************** advertised for $22.499 plus tax. ******* the sales man that was given me the information about the vehicle even promises me to match up to $3000 for a down payment, a tax season promotion he said. I was even qualified by *********** and also send them my reference number on 03/16/22 . I asked for a personal non-paid day at work ($300) drove for a total of 6 hrs ($150 gas and toll road) $60 on meals and pay a guy that supposed to help me to drive one of the vehicles on my way back($100) total expenses of $610. . all this because ******* make me believe that everything was set for me to go and get my loan for 19k which is 22.500+2500 tax - **** down payment. When I got there they came out with a ridiculous price of $42000 for the same vehicle. after I refuse all the extra charges (warranties etc, etc) the price was still *****. I question a fee that these thieves have for **** and the general manager who came out after a few minutes that saw me offset at the place told me that the ************************************ the car because everybody was looking for cars right now.told him that it was unfair that they lied to me and make me waste my time and money and he just said. I'm not going to sell the jeep for less than $10000 on top of this $19000 that you think that you going to pay.

  Business response

  03/21/2022

  ******************** came into our dealership on 3/17/2022 on a 2015 Jeep Grand Cherokee with a sale price of $22,499.  The sale price was offered to plus applicable taxes and dealer fees,along with an optional protection plan.  ******************** brought up other sales promotions explained by our business development department.  We explained all programs and promotions.  He declined optional protection plan offered. We again offered him the vehicle at the advertised sale price of $22,499 plus taxes and fees, and he declined and left the dealership.  After following up on 3/19/2022 and speaking to ********************, we again offered the same vehicle at the advertised sale price of $22,499 and he responded let me find a ride and I will buy the car.  20 minutes later, he called back and said he purchased a different vehicle in the 20 minute span.  $140 was offered as a courtesy,for reimbursement for gas.  ******************** would not take the gesture, and commented he wanted to be compensated for food,and time off work spent to come to our dealership.  ******************** also threatened many more negative reviews online and would not rescind any negative reviews until he was paid in excess of $500. Unfortunately, there is nothing else that Zeigler can do for ********************.

  Customer response

  03/22/2022

   
  Complaint: 16913997
  
  I am rejecting this response because:

  when I went I had to handle 2 1/2 plus ******* traffic, I went with all the intention of buying the vehicle. Apart from the packages that they offered to me which I understand.
  They put extra non-negotiable charges of ***** for marketing and dealer charges and also this ridiculous $5,000 for basically letting me buy the vehicle. When I asked for explanations they told me that they were on a position to charge this extra money just because there was a lot of demand for vehicles and many people were buying. Basically, if I didn't pay for this, I wouldn't have permission to buy the vehicle.
  
  they called me and offered me the vehicle again at the price shown in their website, but by then I had already bought a different vehicle in a place that has good business practices, and also I was urgent to buy the vehicle because I was needing it.
  
  the regional manager called me and offered me $120 to cover the costs of gasoline on the condition that I first withdraw my complaint from the BBB. Without withdrawing the complaint, he was not obliged to negotiate anything.  
  
  And yes I told him that I will keep my reviews warning people about this thief practices that they think that they are on title and that they have the right to do it.

   

   

   

   

  
  
  Sincerely,
  
  *************************

  Business response

  03/28/2022

  Zeigler has already offered this customer compensation for the misunderstanding.  He demanded more, which Zeigler is not willing to pay.  Zeigler will not be offering this customer anything further.  

• Initial Complaint

  03/17/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I contacted the dealership Feb 5th about a 2018 q50s advertised at ******. I went to get the car the same day. No one, at any point felt like it was a good idea to mention that they unknowingly raised the price to ******. So without a word about it they had me sign and initial the stack of paperwork and sent me on. Never once did anyone mention the price going up to 34k. I would not have bought the car had I known it was going to be 34k. I would want to either return the car for a refund as im honestly uninterested in doing business with the dealership as a whole; or get the car loan wiped and/or I'll get a new loan, possibly through the credit union I've been with, for the advertised price. It's shady that it even happened. Someone should have said something about a price jump like that.

  Business response

  03/21/2022

  On 3-19-2022, we sat down with ************************* and ******* in the store to review pricing.  Both ***** and ******* understood pricing from beginning to end and had no issues what so ever.  The customers signed an agreement signifying their satisfaction with the resolution of this matter.

• Initial Complaint

  02/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Schedule an appointment at noon for todays date. And when I was told that I could not receive a car $0 money down I told them to cancel the appointment. Through email and over the phone I told him to cancel the appointment. I receive a call a few minutes later after the second time of telling them to cancel the appointment. And I was told by ********* that they have a program for zero money down it does not matter what your credit score is. I went to the dealership and found out that that was a lie and I wasted my time and money going over to this place. No one inside of a business should be allowed to make false claims like that. And waste anybodys time and money coming to a place especially when it is cold as it is outside. If this is the kind of business that theyre running they need to be shut down. Also my credit score is ran during this time and lowered it a lot.

  Business response

  02/28/2022

  Zeigler has multiple lenders that have many different programs/qualifications.  Zeigler offers these programs to all of its clientele, under the prerequisite that the customer must qualify for the lender's programs.
  

  ********************* did not qualify for a no money down program with any of Zeigler's lenders.  Zeigler presented the programs that ********************* did qualify for which required money down with our associated lenders.

  Customer response

  02/28/2022

   
  Complaint: 16805089
  
  I am rejecting this response because:
  There was no resolution offered. In the response . Also if you tell someone over the phone that it does not matter what their credit score is and you can have zero dollars down because you have a certain program so I know there were no programs offered to me at all. No one tried to look for me a cheaper car or anything they were just trying to force me to put money down even though it was promised over the phone that it did matter what my credit score was and that I could have zero dollars down. You do not make somebody a promise especially when I try to cancel the appointment twice over the phone and over the email its just wrong disrespectful and deceitful for a business to do that. The issue here is that it shouldve never been said if it wasnt true. Its like a scam to try to get me in the door by lying to me. It took me a long while to get over there. It is disgusting that youll would do something like that especially to customer. Especially if a manager calls me goes out of her way to call me and tell me that I can still come in and get the help that I need due to the fact that I do not have any money to put down the car I stressed twice she said that I wouldnt say it if it wasnt true and lied to my face when I got in the door it is wrong deceitful and if thats what people are going to do your business should not be open that is highly unprofessional
  
  

  Sincerely, Especially to a patriot
  
  *********************

  Business response

  03/03/2022

  Zeigler tried to help this customer purchase a vehicle, but unfortunately this customer's credit, income, and money down were not sufficient to obtain loan approval from any of Zeigler's partner banks.  If the customer can secure financing on his own, ********************** would be more than happy to assist the customer in selecting the right vehicle for the customer's needs.  

  Customer response

  03/04/2022

   
  Complaint: 16805089
  
  I am rejecting this response because:
  You are still talking around the point that was made clearly inside of my last message that was sent so as of this point I just hope that the Better Business Bureau is paying attention to the fact that you do not care about how your employees are deciding to run your business you have a good day.
  Sincerely,
  
  *********************

• Initial Complaint

  02/10/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On November 10 2021 I purchased a used 2018 **************** from Zeigler of Lincolnwood il the loan amount was for $37904.21 for 75 months monthly payments of $554.03 when it was time to make the first payment to Us bank the statement I received was for a monthly payment of $563.77 it was higher from the one that I signed so I contacted Us bank and they sent me a copy of the contract they have on file for my loan. Zeigler forge my signature and send a completely different contact to Us bank with a higher loan amount the amount they have is $38570.82 for 75 months monthly payments of $563.77 a difference of $666.61 against me. If that was not enough I paid Zeigler $2999.00 for a Gmc Warranty Certification the dealer did not certified the truck they took the money and steal it they lied to me. Zeigler of Lincolnwood il is a *****, thief, liar that promised things that they do not fulfill. Please do an audit to Zeigler because only god knows to how many more people have stole their money and lied to them.

  Business response

  02/14/2022

  Zeigler made an error on the original contract and collected the wrong taxes. Zeigler used ******* taxes and ****************** lives in **************. Zeigler refunded the over stated taxes the lienholder in the amount of $666.61, which is U.S. bank. ***************** spoke to U.S. bank and confirmed the credit was applied. ******************** warranty coverage was also upgraded from one year to three years at no additional cost to *****************.

• Initial Complaint

  02/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Transaction Date: 4/23/21 Financed through Captial One Auto for $28,775.65 I need paperwork to register my vehicle. I have held Zeigler accountable for their lack of response since September of 2021. I requested the paperwork to be resent to the license branch and/or Capital Finance. When I have contacted Zeigler, I was transferred to ******, to whom I have not received a response. I have left several voicemails. I only have the temporary plates.

  Business response

  02/15/2022

  Customer original title was ********.  This was during the transformation that the Illinois Secretary of State had going on, and title was kicked back twice.  With the help of ******************* from ************ the paperwork was sent into the **************** for ******************, at the *** that ****************** requested. The documents were sent overnight and were delivered on February 7th.  

• Initial Complaint

  02/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a car from this dealership January 13, 2022. A 2019 GMC Terrain, Ive had the car exactly three weeks today. February 1, 2022 I couldnt get in the car using my key fob I had to manually unlock the doors with the key inside the key fob. I called on star to help me with an alert on the car stating the power lift gate switch is off this alert caused the car to go into anti theft mode so the doors on the car pretty much locked me out.The car beeped all night. The next day I had to climb through my back trunk to get access to the doors to unlock them it took me thirty minutes to get them unlocked. During all this chaos I set up an appointment with their service department for February 2, 2022. I brought my car in they hooked it up to the diagnostic machine and informed me that they couldnt see anything wrong with the car. They were about to send me home with no resolution the service technician unhooked the car and it started the beeping and alert once again. I was informed I had to leave the car there but I couldnt be accommodated with a loaner car because they were all out. I dont think that was true because I saw dealer loaner cars coming in and out the lot while I was sitting there. I called today February 3, 2022 to get an update on the car and the technician was rude to me and lied to me that he spoke to me and informed me that it will take some time to find out the issue. Before I purchased this car I explained to the leasing agent that I had a bad experience with another ******* dealership and I was traumatized from that. He made me feel like I was making a good decision to buy from this and this happened now Im back in the same predicament. This is bad business. **************** *****

  Business response

  02/14/2022

  The client brought the vehicle to service on February 2nd, 2022 around 10:30am with a concern of the transmitters not working and a power liftgate switch message on the instrument panel cluster.The client decided to wait for the vehicle to be diagnosed and was informed that diagnosis process can take hours. Upon our initial diagnosis both transmitters and liftgate were working properly. The vehicle stored no fault codes for either of those concerns. The service consultant informed the customer that the vehicle was working properly at this time and we requested more time to further look into the issues. The client was offered a shuttle ride home but requested to still wait for the vehicle. The vehicle started to have the issue of the liftgate message on the dash and had a nonstop chiming sound with the inoperative transmitters. Our service technician scanned the vehicle and still did not have any fault codes. It was around 3pm that the technician decided it was best to have the vehicle stay overnight continue to diagnosis the vehicle and make a GM technical assistance case. The client was still requesting a vehicle and spoke with management that due to our car shortage there are no loaner vehicles available and the best option we can do is offer a shuttle ride home. The client complied and was driven home. The technician received a response from technical assistance (case# 9-7281900583)on 2/3/21 in which we were advised to inspect the liftgate harness and door harnesses for any chaffing or corrosion. As a result, the technician did find corrosion on the driver door harness connector and terminals. We performed the repair of cleaning the corrosion off the connector and terminals and verified all complaints were fixed. The customer was notified of completed repairs on 2/4/21 and was not charged for repairs due to the recent purchase. 

• Initial Complaint

  10/09/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The worstdealer and customer service Ive ever experienced. Since we bought the 2020 XT6 in Dec 2019 a brand new Cadillac , the car has giving us a lot of issues and we dont feel is a safe car for a family.First able , after 1 month of having the car, we started hearing some noise very weird , we brought the car to dealer and they said is nothing they couldnt hear and figured out the noise . We were back and **** bringing the car to the dealer until they finally found something , and the car was seating in parking garage for 1 month exposed to the sun and the weather and after they gave the car was damage the paint with some tree drops very sticky and dirty.After that something happens again and they had to change the differential from transmission , can you believe that? In a fricking new car .Now the car is having issue making breaks noise and they said they have to change the pads and rodders for the breaks system ,SERIOUSLY??? With only ****** miles in the car and 18 month

  Business response

  10/14/2021

  I am corporate counsel for Zeigler ********** and each of its affiliates, including Zeigler Cadillac of Lincolnwood ("Zeigler").  The customer's complaint about the quality of the vehicle is misplaced.  Zeigler does not manufacture automobiles.  Zeigler cannot be blamed for engineering or quality issues that come from *************** Zeigler looked into the customer's complaint regarding her brakes.  Unfortunately, GM released a bulletin for updated rear brake pads replacement for a noise concern (#**-NA-115: Rear Brake Squeal Noise) and GM will not cover this repair under factory bumper to bumper warranty due this not being a safety issue.  While not present in the customer's ******************** complaint, she also complained of an issue with her rear counsel.  The rear center console cup holders do not fully latch. The console holder was physically damaged by the customer and not warrantable, but ********************** replaced the part as goodwill for the customer.  

  The customer complains that the dealership left the vehicle outside exposed to the elements for a month is accurate.  The requisite part to fix the customer's vehicle was on backorder from ************** (completely outside of Zeigler's control).  Zeigler does not have an indoor storage facility that is capable of accommodating all of its customers vehicles for service, nor does any other car dealer in the area.  The customer complained of tree sap on the vehicle and Zeigler promptly detailed the areas of concern.  

  Zeigler has done everything in its power to help this customer.  Any and all quality issues the customer has have nothing to do with ********************** - the dealership; those complaints should be directed at **************/Cadillac.  

   

  ***************************, Esq.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩