Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/1/24 Contacted dealership regarding an internet price of a vehicle. Scheduled test drive. Completed. Sat down with salesman and confirmed internet price was correct. Asked about taxes and title fees. Salesmen then said let me check to see if this is a ***** certified vehicle. He said it was. Then added $3000 to the sales price. I asked why, if the dealership certified the vehicle, do I need to pay those costs. He said that's how it's done. I asked him, if the dealership already certified before I looked at the vehicle, why didn't the online sales price reflect this cost. He had no answer. This is deceptive pricing by the dealership.

  Business Response

  Date: 04/04/2024

  Contacted customer and discussed misunderstanding. Customer returned to dealership and purchased vehicle. Customer happy with sale and dealership.

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The internet price for the vehicle I purchased was $37,494. When the paperwork was drawn up, the total was $48,000. This was to include $2000 for a ******* glasscoat treatment. When I questioned the increase in price of $8000 I was told that it was due to the certified check (which was performed prior to my seeing the car and the fact that I did not finance the car, so I was ineligible for the Finance Discount. When reviewing the contract with the Finance Director, I was offered the same glasscoat treatment for $1800. When I questioned the difference, I was told it was a "package deal" price. All of this can be attributed to my ignorance and willingness to accept their excuses. My main complaint is that when I attempted to schedule the application of the glasscoat treatment, my sales rep said to go through him directly instead of the service department. I asked how long they would need my car and was told a full day. When I asked it I could get a loaner, the story changed and I was told that if I picked the first appt of the day, they could get me in and out within an hour. After having the treatment completed I asked for paperwork to show it was done and was told that if I had any issues, I would just come in to the dealership to have it repaired. After looking at *******'s website, I realized that I need a warranty number in order to file a claim or extend the warranty past the 10 years. I reached out to my sales rep, who said he needed to talk to his Finance Director. When I followed up days later, he said he needed to check with his Service Director. Here I am days later and still do not have a resolution. I am questioning whether or not the glasscoat was even applied at all. I am asking for proof of application and a warranty number that I can file with *******. Or a refund.

  Business Response

  Date: 02/26/2024

   we got  her all taken care of got her car in got everything she wanted and we gave her  a refund of ***** very happy customer 

  Customer Answer

  Date: 02/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from Bill Kay Chevrolet located in ***** ** in May 2023. I had refinanced the car in November 2023 with my current **** bank. I recieved a letter in the mail two nights ago from CHASE regarding a GAP refund from ************************Yesterday morning I had spoke on the phone with someone named ************** from BKC and he had tried pulling a fast one over me saying Id need to cancel and refund it elsewhere. When I had called him out on it he got very aggressive, asked me to email him proof of the letter (which I did right after the phone call) and said it was going to be faxed and Id receive documentation to sign by the end of that day. I had called back 7 hours later asking about receiving the documentation he got aggressive once again and hung up on me. After reading many negative ****** reviews of them scamming ppl and experiencing it first hand (sold me a car with tires way too big and all dry rotted- refused to give me any money back. Which I let slide), I tried calling again today and their financial team is avoiding me. I just want my GAP refund.

  Business Response

  Date: 01/23/2024

  hello we reached out to our client and made sure they got their refund and are now  happy and should close out the complaint thank you 

  Customer Answer

  Date: 01/24/2024

   
  Complaint: 21136505
  
  I am rejecting this response because:

  I had received a call from a manager at *************** the day of BBB getting in contact with both me and them. The man over at *************** asked me what he could do to aid in getting this resolved other than simply just faxing over my documentation in order for the process to being of me receiving my gap refund. I told him I want to be given updates, in detail, of each step completed during this process for reassurance that it is 100% being done. He told me it wasnt any problem and that I would receive an email by him and the company they currently finance with. After all this time, I have yet to receive any email from either party. All I want is my gap refund.
  Unfortunately due to the lack of compliance from *****************, on top of countless other people just in their ****** reviews alone having such bad experiences with them, I find my original complaint still valid. 
  (He also blamed his co-workers rude behavior on his dad dying last week. However, the file linked to my original complaint regarding a ****** comment complaining about a rude employee was dated far longer than a week ago. No excuse.) 

  Thank you.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/25/2024

  we processed the refund the  customer  will get everything owed to them we had  the other manager *** reach out to them since they are not happy with ****** all we can do is give them the refund owed to them which is done 

• Initial Complaint

  Date:10/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 19th. I was forced to make a car purchase at this dealership. I originally left and was contacted back by this dealership they claimed that the bank already had approved me and it was too late for me to bag out. After signing I was told I needed more documentation. I said I had nothing else to provide and that I'd like to cancel instead. This dealership still said no urging me to provide more documentation. The vehicle that they are selling me they charging me double what it's worth and they are trying to get over in interest. I'm not happy about the service as I do not wish to continue with keeping this vehicle. Can you please help

  Business Response

  Date: 10/30/2023

  Customer purchased vehicle, acknowledged all terms and conditions. Refused to provide proof of residence as required by lender. Reversed sale.

• Initial Complaint

  Date:06/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from this place in may. I think it was 05/16/23. About 3 weeks later the engine went out. I checked oil and it was dangerously low. Mechanic checked car said no oil change was done in a long time. When I purchased car the dealer said they were checking the oil. They also said all there card are certified. This car didn't last a month so it couldnt be certified. Also lack of oil change caused engine to go bad. I would like a refund, another car or the engine fixed. I reached out to dealer and they do no call back. Unprofessional and shady business

  Business Response

  Date: 07/21/2023

  we have been in contact with *********** about her car it is currently at a shop where they are trying to warranty her issue  we will make sure everything is taken care of we keep calling her she is just waiting  for the warranty company approval if they dont we ******** to our store and fix thank you let you know soon i hear from her 

• Initial Complaint

  Date:01/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bill Kay Chevrolet lied and said purchase of warranties and maintenance plans were required to purchase the vehicle. I found out they were lying and tried to cancel. **** lied and said i was not allowed to cancel prior to 30 days. I learned that was also a lie. Bill Kay Chevrolet has been holding over $10,000 for the warranties and maintenance plans I cancelled. It has been over a month, and I am paying interest on this. I seek immediate payment to lienholder, plus interest.

  Business Response

  Date: 01/06/2023

  Contracted products are submitted electronically and require a period of time to process and then cancel. Refund has been processed and sent to lienholder. 

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used 2022 ***** Tahoe on 7/7/22 at Bill Kay Chevrolet at ************************************************* charged ** $84,778.09 the **** is $70,405 so we paid $14,373.09 over sticker price and were informed that the car was sent back to GM for a frame damage and fixed after we were buying it and asked to sign a disclosure on 7/20/2022. Was not disclosed that this would lower our value of our vehicle and was on the car fax which would making the sale harder. When I tried to return the vehicle today discuss how the truck handles the issues we were having since we didnt test drive it since it was on the show room floor the sales Manager **** explained to me that we couldnt cancel the deal and my car I originally traded in was still in the possession of the dealer I asked them to cancel and return me my vehicle he informed me this was no longer my car and they could not go back to the bank to reverse the transaction.They fraudulently sold us a vehicle not disclosing the true effects of purchasing a damaged vehicle and did not offer a discount for this vehicle originally. They did not honor their integrity of the sale or do right by us. They had issues with financing the bank in the beginning and not disclose the real reason why that the damage and over the **** was the true issue. I want to get my original car or they can cancel the deal to resolve this issue.

  Business Response

  Date: 08/02/2022

  Mr. and *************** purchased the 2022 Chevrolet Tahoe on July 7, 2022. At the time of sale the origin of the vehicle was disclosed. The Tahoe was reacquired by ************** after the vehicle had sustained damage to the frame after being towed, Presumably from a GM Roadside Assistance call from the original purchaser.  The frame was not repaired, but was replaced under GM warranty at the original selling dealer by certified Chevrolet technicians. The Tahoe was then remarketed at auction. Because of the supply shortage, the dealership purchased the vehicle at a price significantly over the original list price at auction. After Mr. and *************** made the request to return the vehicle, it was not possible because the deal was processed and the payoff had been made on their trade in vehicle. What the dealership was able to do, was take the Tahoe back in trade and sell the original trade in back to them. I have included the disclosures that were signed at the time of sale of the 2022 Tahoe.