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Business Profile

Bathroom Remodel

Bath Fitter

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathroom Remodel.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with BathFitter in October of ********************************** our home. After 4 failed installations involving incorrect measurements and damaged liners, the installation was completed in August of 2022. A week later a leak from the tub caused serious plaster damage to our dining room ceiling. BathFitter sent a plumber to repair the leak. He did repair the leak and took pictures of the damage to the ceiling. We have contacted BathFitter on a number of occasions and sent them more pictures of the damage and a proposal from a plasterer. They say they will get back to us but never do. We have spent $450 to repair the plaster and still have to have the ceiling sealed and painted. During this whole process, BathFitter has been inefficient, unresponsive and negligent.

  • Initial Complaint

    Date:08/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bath fitter installed a shower system 2/28/22. It was installed improperly an water damaged the kitchen ceiling below it. Since then, I have been working since then to get the damage repaired properly. The drywall was repaired on 5/6/22, but the painting is still not finished as of 8/11/22. I have repeatedly called the company to schedule the appointment to finish the painting. They keep telling me they will call back, but do not.

  • Initial Complaint

    Date:07/17/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Excerpt from email sent to ************************************ (manager) I decided to have my shower redone with Bathfitters. I called to make an appointment with a consultant and was told it would take 15 min. On Feb 2, a consultant came to see me. I had planned half an hour-however it was just barely enough time I ordered a shower and a frosted door -I do not like clear glass shower doors. I was told that the shower would be installed in one day - by the end of March. I finally got an appointment for May 2nd, and the installer did a great job - up to the door. The door was clear glass. I was informed that the frosted door I ordered was no longer made. BathFitters had THREE MONTHS to inform me that I could not have this door and give me the chance to cancel my order. Instead, the shower had already been installed. I finally said I would take the door that I DID NOT LIKE if I could get a discount on it. I had no choice. By the way, frosted doors are still advertised on their site. THE DOOR WAS ALSO THE WRONG SIZE. So we had to have a SECOND visit. That meant a lot of inconvenience for me since I had to work at home for a second time. I had chosen BathFitters because of the one-day installation. The installer come back a couple of weeks later and realized that for the SECOND TIME he had the SAME TOO SMALL DOOR. We had to have a third visit. They gave me only a $300 discount on the door which I thought was totally ridiculous, stingy, and poor customer service. It was an $8000+ job and horrible service. In conclusion: My shower was installed in May instead of March as promised. I have a door that I do not like. I was not given an opportunity to cancel my order when what I had ordered was out of stock. It took 3 days to install my shower instead of one. I only got a token discount for all of the disturbance and inconvenience. To be honest I thought they should have given me the door since it is BathFitter's fault that I do not have what I ordered.

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