ComplaintsforBath Planet of Chicago

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bath Planet installed a walk in shower3/24.In 4/24 I fell in the shower.The mat that was put down with glue was loose when I stepped into the shower.Causing me to fall and experience tremendous pain.On 4/18/24 and 5/16/24 I informed the sales person(****) and corporate(Rich-manager) about the incident. No one has reached out to me as of this date.Please help me resolve this problem.Thank You

  

  Business response

  08/01/2024

  Service is scheduled for 8/9/2024 with arrival between 8am-10am. 

• Initial Complaint

  07/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Initually, we booked a consultation with this company in the fall of 2023, but we quickly canceled it after realizing that this company uses acrylic products, so I told them that we would not be using their services. Regardless, the company calls me 2 to 4 times a day, and it is now July of 2024. I have blocked them on my phone, but the number still appears in my recent call list. I have called them three times and asked them to stop calling me because we do not need them for any bathroom remodel needs. Each time, I'm told that my number has been removed. Regardless, the calls continue, and this badgering is unacceptable. We want nothing to do with this company, and these phone calls must stop, especially considering we told them about 9 months ago that we don't want to consult with them. I have attached a screenshot that shows how often they've called over the past few days, and I could supply more evidence if needed.

  

  Business response

  07/18/2024

  Customer has been added to our Do Not Call list. 

• Initial Complaint

  07/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Bath Planet calls my cell phone 4-6 times a day and has been doing so for the past 3 weeks. Would like to have calls stop immediately or else I am considering taking legal action. Based on calling practices, I would never consider doing business with them of any sort.

  

  Business response

  07/10/2024

  Customer has been added to our Do Not Call List. 

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We signed a contract yesterday at 4pm. Canceled by 8pm that night via voicemail and email. Signed the cancelation They have a 3 day cancelation period. Bath Planet cashed my 2500 check this morning and didnt wait 3 business days in case I cancelled. The staff told me somebody would call me and 8 hours have gone by without a call nor will they confirm that they have received my signed cancellation. I called my bank to stop payment on the check but it takes 3 business days for them to block it and the check hit the bank at 9am AFTER I CANCELED! They have caused us aggravation and unnecessary stress. Especially having to wait all day and nobody has called us back.

  

  Business response

  07/05/2024

  On 6/14/2024 the contract was canceled within the cancelation window. On 6/19/2024 we are showing that a stop payment was placed on the deposit check by the customer. No funds are due to be returned. 

• Initial Complaint

  06/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I'm being constantly and aggressively being harassed by Bath Planet. They cold called me initially and since then they are calling me multiple times a day with constant texting. I've responded back stating NOT wanting to do anything with them. However, they keep bot calling me with constant texts and calls.I need them to STOP bothering me. I DO NOT want their services. If they persist, I'll be taking legal action against them.

  

  Business response

  06/12/2024

  Customer has been added to the do not call list.  

• Initial Complaint

  05/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  When we signed the contract for the walk in shower we also signed a promotion agreement for either a 3,5 or 7 day cruise. We were told after we signed someone would contact us within 24 to 48 hours. No one has contacted us. I have spoken with several people at the company and was always told someone would contact me soon. As of date no one has contacted me regarding this.

  

  Business response

  05/28/2024

  Customer was contacted on 5/24/24 and given the information for this promotion 

  Customer response

  05/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  05/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  4-2-24 was date of $500.00 transaction which was a deposit for installation. The credit card company (***** ********** both tried to get my deposit back but Bath P said no because it was past the 3 day waiting period. I told them I would not agree to the terms of the contract until I received a PAPER HARD COPY in the mail and the rep agreed. I told them I don't conduct business by email and I didn't want them to email me a copy of the contract. He did so anyways and based his 3 day refusal period off of that. As soon as I get the contract in the mail I called and cancelled the installation. Here's how the transaction went - When the rep walked in the door to bring samples again for the 2nd time we were already at a price of $8000.00 flat! He told me there was a misunderstanding and they couldn't provide that price unless I took the downgraded bathroom fixtures. I asked the price of the upgrades, he said $500.00 and "I agreed". This brought the total price to $8500. I gave the $500.00 deposit and that should of brought the price back down to $8000.00. When I received the contract in the mail I noticed he added in another 500 on top of everything to make the total cost now of $8500 again "after my deposit" so this would be like paying 9K now. I called immediately and cancellated the install but they told me the 3 day period had expired and they were sorry, they were keeping my deposit. I explained to them about waiting for the paper contract in the mail and not dealing with email and their agent rep agreed, they replied, sorry, no we are not refunding.Now I have to cancel my credit card because of pride and principle of not paying for something I was over charged for. I'm not paying! This is going to effect my excellent credit rating and score. This is not right and shouldn't be.Thank you ***

  

  Business response

  05/22/2024

  Customer signed a contract for total contract price of $8996.  As stated, customer agreed to pay non-refundable deposit as the deposit was un-refundable due to the customer failing to cancel within the stated 3-day rescission period.  The contract has been cancelled and this matter is now resolved. 

  Customer response

  05/23/2024

   
  Complaint: 21746099
  
  I am rejecting this response because: credit card has NOT been issued a refund.  I signed an iPad after being shown where to sign within a minute.  I requested paper contract.  Its like theyre taking advantage of a senior citizens.  
  
  Sincerely,
  
  *************************

  

  Business response

  05/23/2024

  Customer will not be receiving a refund of the non-refundable deposit.  He received a copy via email of the financial agreement between the credit card company to his email directly along with an email from our company with the contract.  This matter is closed. 

• Initial Complaint

  05/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Contract for shower replacement on Jan 30 2024 for $9500.00. Sales representative stated that dry wall in the shower area would be replaced with green board, but when job was completed knee wall was built over existing wet damaged dry wall extending out beyond the shower enclosure.. Contacted Bath planet and they requested pictures which I provided they stated that some one would contact me which they did not. Received letter stating that they were going to put a lien on my property if the balance of $7200.00 was not paid. Contacted Bath Planet again asked for representative to come and evaluate the installation. Which did not happen. Received another letter from the company stating they were not responsible for fixing the damage and again stating a lien would be placed on property if payment was not received within a week. The company has received the balance of the payment after second letter. Bath Planet does not provide the service and quality they promise. I still would like the wall fixed that sales representative stated would be fixed when installing new shower enclosure. I would never recommend this company to anyone.

  

  Business response

  05/08/2024

  As certified letter dated 4/22/24 stated, customer had pre-existing damage and we discussed this damage at the time of sale by stating we do not fix that type of damage as it outside of our contract and not due to our installation.   Bath Planet considers this matter closed. 

  Customer response

  05/16/2024

  Complaint: 21683458
  
  I am rejecting this response because: I don't agree with their response. In the contact, it states that the green board will be replaced. They need to finish the job they promised they would do, or I can hire someone else and have the job finished at your cost.
  
  Sincerely,
  
  ****************************;   

  

  Business response

  05/16/2024

  As certified letter dated 4/22/24 stated, customer had pre-existing damage and we discussed this damage at the time of sale by stating we do not fix that type of damage as it outside of our contract and not due to our installation.   Bath Planet considers this matter closed. 

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The job was done on April 27, 2024. The job was not completed the way the salesman agreed to have it done. I was going to do what I had to do to be assured that everything I wanted done would be completed, But the salesman assured me my wishes would be handled by their people that were going to do the job, We told these salesman if they were unable to do it we would take care of the issues and then call them back, the salesman assured us it would be taken care of by the companies people. unfortunately upon further inspection it was not! Bath Planet has charged me over 16 thousand dollars for the job that wasnt completed the way I was very specific about! I have contacted the Indiana *********************** and they said that it was deceptive business practices and a claim will be filed.

  

  Business response

  05/14/2024

  This matter was resolved to customer satisfaction 

• Initial Complaint

  04/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 9, 2023, Leaf Home Bath (Bath Planet) representative visited our home. We desired a walk-in shower conversion. We selected the products we wanted to be installed. However, the wrong product was ordered and installed. After countless phone calls and conversations with the company No agreement or resolution to the problem has been obtained. See the attached letter we sent to the owner of Bath Planet along with the Bath Planet guarantee.

  

  Business response

  04/23/2024

  Upon review, contract was completed.  The customer received the color marked on the contract.  

  Customer response

  04/28/2024

   
  Complaint: 21574355
  
  I am rejecting this response because: 

  WE told *******, the salesman,at least 3 to 4 times, we want no design just a simple clean grey linen color.********* response was, "So, it's called Carbon Ash".
  How were we to know the difference between Carbon Ash and Grey Linen. ******* entered the order as Carbon Ash. Unbeknown to us, that it wasn't Grey Linen.Therefore, the wrong color was installed.  
  

  Furthermore, after multiple phone calls from Bath Planet personnel attempting to collect the additional $2000 for the sliding glass shower door, which we added. We spoke with *****, out of the ** office, for 25 minutes on Feb 19th and explained why the additional $2000 was not paid. ***** asked if we would pay the $2000 if they made it right and installed the shower that we anticipated to be installed. We agreed that if they installed the Grey Linen shower that we thought was to be installed, we would pay the $2000. ***** said, "We could make it happen". We agreed to pay the additional $2000 upon completion of the Grey Linen shower.
  

  Sometime prior to Apr 8, ***************************, the *** Manager out of the Indianapolis office,sat at our dining room table and pulled out a sample of Carbon Ash and asked,"is this what you saw?". We responded that we never saw anything with black dots on the samples. **** said they don't have a Grey Linen. After **** left, I searched the Bath Panet web site and found a picture of a light grey and when I clicked on it came up with a picture of a light grey which was identified as Linen. 
  

  On Monday April 8th, ****** sent a text message to *************************** which read as follows "********** just wanted to confirm that you said that you don't have a Grey linen when you were showing us the sample with black dots on it. Just need to confirm so that we understand that you don't have a Grey linen available.Please let me know so that we can decide to lay the Grey linen to rest. 
  **** did not respond! 
  

  As a suggestion to Bath Planet the salesman should leave a sample and a clear picture in the form of a brochure of what was entered into the tablet before he left, The tablet is difficult to see when he's holding it 1-2 feet away from us along with the young man that ******* brought with him and identified as a new trainee, who was  making weird faces whenever we spoke and asked a question. He would raise his head and make weird eye movements which was very distracting.

  We have sent pictures of the shower to multiple individuals with Bath Planet which shows what looks like dirty stains similar to black mold and a shower pan that looks like a dirty garage floor with oil and antifreeze spilled on it.
  Sincerely,
  
  ****** And ***************************

  

  Business response

  04/29/2024

  Our Customer Relations Manager has reached out to the customer via email and multiple calls.  We are waiting on the customer to respond to her to discuss their concerns.  Installation has been completed and the color is the choice the customer decided at the time of sale. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩