Complaints

This profile includes complaints for MiraMed Revenue Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MiraMed Revenue Group, LLC

  360 E 22nd St Lombard, IL 60148-4924

  
• 

  MiraMed Revenue Group, LLC

  Detroit, MI 48277-2000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I made a payment of $716.40 on 3/19/25 and I have been unsuccessful in getting a receipt for my Flexible Spending Account. I have called 3 x at this point and they said they would mail me a receipt. I called today to follow up and was told they never processed the request for the receipt and that I need to call back on Monday 4/21/25 to request it again. I paid $716.40 and need an itemized receipt with the following information processed immediately and emailed to me at *********************** Provider Name Patient Name Date of Service Description of Service Dollar amount of the debit card transaction

  Business Response

  Date: 04/17/2025

  I emailed the payment confirmation to the email address provided by the consumer. This information was also mailed to the consumer on 4-15-25.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company Miramed is a scam. They keep calling me about bills that do not exsist. I called my doctors office and they said I have never been sent to collections but this company claims I have been. When I ask for a statement to be mailed to my house they claim that they cant do that. I also called back the number they have left me and they tell me they dont even know what that organization is and that it is customer service. Its disgusting this organization is scamming money from innocent people that work hard for their money.

  Business Response

  Date: 01/22/2025

  The consumer has several accounts in our office. We mailed statements to the consumer about her accounts on 9-30-24 and 12-6-24. Of the accounts placed in our office, we show that 5 are paid in full and 5 are still open with a balance due. We have temporarily suspended collection activity on the 5 open accounts and will send the consumer documentation for these accounts. The consumer can call ************ to speak with a representative if she has any questions about her accounts or the documentation.

• Initial Complaint

  Date:12/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Miramed Revenue Group is a collection agency that has been harassing me daily for a bill that was paid directly to them. Attached is proof that they cashed the check 12/03/24. They have called me daily since then. When I told the representative on the phone that they had received payment AND already cashed the check I was told that I had to send proof! When I asked for their email address to send the info/proof I was told to "look it up"! I will be looking to other agencies to report their unscrupulous practices.

  Business Response

  Date: 12/31/2024

  The consumer's account is closed in our office as Paid in Full.

  Customer Answer

  Date: 01/01/2025

   
  Complaint: 22738709
  
  I am rejecting this response because: they continued to harass me daily with phone calls for 3 weeks after receiving payment in full. When they called and I told them it was paid in full they refused to check fir themselves and said that I needed to send proof by email then refused to give me email and told me to " look it up". They only stopped after my complaint was reported to them from the BBB
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 01/02/2025

  I don't know why there was a delay in receiving and processing the consumer's check, but we stopped collection activity once the payment posted in our system. The consumer's account is closed in our office as Paid in Full.

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22738709
  
  I am rejecting this response because:
  You continued to harass with daily phone call for 3 weeks after cashing my check. Not after receiving the check but for 3 weeks after you cashed the check. You need to update your system. This is not proper business tactics to keep harassing after receiving AND cashing full payment. 
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep calling me and leaving a message, when I call it goes blank

  Business Response

  Date: 11/07/2024

  We have made several attempts to contact the consumer but have been unable to reach her. The consumer may contact a supervisor at ************ or she can call toll free ************ and ask to speak with *****.

• Initial Complaint

  Date:09/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem is that one company gave another company information, our information and that company is trying to collect. The charge off was from Fransican and i didnt recieve a letter of validation. The account is not mine. I do not have a contract with MiraMEd Revenue Group.Please correct my credit report. I demand this account to be removed off my credit report.

  Business Response

  Date: 09/12/2024

  We have several accounts for this consumer, all referred to our office in August 2024, and we sent a validation letter to the consumer for each account. ******************** has not reported these accounts to any credit reporting agency. We have placed the consumers accounts on a dispute hold and will send her the itemized statements for her to review. If the consumer has any questions regarding her accounts, she is welcome to contact our office at ************.

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I've been dealing with **** *** a while, since last year, I wrote them 10/31/23, they never responded. *************** whom was my Dr at the time attempted to do a uterine biopsy x2, which by the way is very painful. I included a copy of the letter I sent To them. Also a copy of the second letter I sent to them. *************** was inept at performing biopsies, the first had no tissue on the slide, the pathologist said there's no tissue, nothing to read. Then she did another biopsy which wasn't much better, pathologist said I could barely read this, very little material to diagnose. So Mira *** insists that I pay for all done by this ***************, I contend she needs to go back to school, and I had to find another Dr to perform a hysteroscopy on me the next month, ******************* in ******* said i had a huge polyp that had to be removed. So now you see why I won't pay them for their ineptness. Hope this clears things up. I paid the first $62. I wish that to be refunded, and bill adjusted to take off the 03/21 visit and biopsy and the 4/06 visit also, which was to discuss what was on the first biopsy, which was nothing according to patholigist. So if they take the $62.00 I've already paid and apply it to the second biospy then I should only owe Abt $23. Left. If you need more clarifying let me know. Thanks.

  Business Response

  Date: 06/24/2024

  The consumer states she contacted our office regarding her accounts in 2023, but her accounts were not referred to us until 4-13-24. We received a dispute from her about these accounts on 5-24-24 and we responded that per our client, the outstanding balance is due and owing. We have not reported this matter to any credit reporting agency.

• Initial Complaint

  Date:02/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email on January 17, 2024 from MiraMed trying to collect a debt. I immediately sent an electronic dispute letter/debt validation on January 17, 2024 to the email: ******************************************* that was provided in order to dispute electronically. Over the past month I have received a phone call from Miramed every day. Also, I never received the information I requested.

  Business Response

  Date: 02/28/2024

  MiraMed received the patients dispute/request for validation on 1-17-24. We mailed our response to the consumer the same day that included verification of the amount due. Today, I emailed a copy of the previously mailed response to the consumer.

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received many phone messages from MiraMed asking to contact them about a matter. When I called MiraMed yesterday, they stated that I have an outstanding balance with *********. I have not utilized this health care system since 2015. In talking with the representative from MiraMed, he stated that he the outstanding balance is for ********************** explained that I am ******************** The representative continued to state that I was ********, but I stated that I was not the right ********. I called ********* billing department after this call and they stated that I do not have any outstanding balance with them. I would like to know the following: How did they get my information? How was my information mixed up with this other ********'s information? Will this mix-up/mistake affect my credit report in anyway? Will they stop calling me?

  Business Response

  Date: 02/22/2024

  The phone number was provided to us by our client, *********. We confirmed with our client that the number was provided in error. The phone number was the only consumer information provided. We do not have the consumers name or address in our system. We have removed the consumers phone number from our system and the consumer will not receive any more calls from MiraMed. As we do not have any information for this consumer in our system, this matter will not adversely affect her credit report.

  Customer Answer

  Date: 02/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving calls nonstop from a number in ************** ***************). When I answered a person told me they were a collection agency called MiraMed Revenue, and I had been turned over to them for a recent emergency room visit bill through ******************************************************************. I had in fact been to the ** at that hospital, but was suspicious because I had paid all the bills through MyChart for that visit. I also checked my insurance claims and none of the amounts matched what they said I owed. I contacted the hospital and the physician group to see if I had any outstanding balances and they all claimed I did not. I ****** searched the number and found a website called Robokiller that claimed that the number was associated with a scam phone call.

  Business Response

  Date: 01/12/2024

  The charge is for emergency room physician services. This provider does not use MyChart. We have temporarily suspended activity on the consumers account while we mail her an itemized bill. The bill includes the providers name, address, and phone number if she would like to contact them directly.

• Initial Complaint

  Date:01/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called MiraMed and provided my information. They indicated that the office of ***************************** was seeking payment that had been filed for collection. While I had seen this doctor, I was unaware of any unpaid balance. When MiraMed asked for more of my personal information in order to provide more details regarding the debt, it felt like something was off so I asked if I could call the office of ************* first. When I called the office, they confirmed that I did not have an outstanding balance and that they had not contacted a debt collector. I promptly called back MiraMed and asked that they cease from calling me. I indicated on a recorded line that this was fraudulent and illegal. Today, I received an email from MiraMed. Perhaps it is not the fault of MiraMed- however as a collection agency they are clearly not vetting claims that are filed. This makes them liable for fraud and theft- which is clearly a scam someone is trying to commit.

  Business Response

  Date: 01/05/2024

  The consumer has two accounts with MiraMed, both of which were referred to us by the hospital, not the consumers physician. We have placed the accounts on a temporary hold and will send the consumer itemized bills of the charges for her review. As the consumer states she wants no more calls, we have updated her accounts accordingly. MiraMed has not reported the accounts to any credit reporting agency.