Complaints

• Initial Complaint

  01/16/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am a tenant residing at [your address] and am required to have a parking sticker to park in the lot associated with my residence. On January 6, 2025, I mailed my application and payment for a new parking sticker to G&D Property Management. On January 9, I received an email confirming that the sticker had been ********* of January 16, 2025, I have not received the sticker. Upon contacting G&D Property Management, I was informed that the sticker was sent to the property owner instead of directly to me. This is inconsistent with their previous handling, as the last time I applied for a sticker, it was mailed directly to me.The property owner is currently out of the country and will not return for at least two months. As a result, I am unable to park in the lot or on the street. I have already exhausted the allowable overnight street parking days with the local police department and am now at risk of receiving parking tickets or having my car towed.Despite reaching out to G&D Property Management to explain the situation, they have refused to take corrective action. Their lack of concern and unwillingness to resolve this issue is causing unnecessary stress and financial risk.Resolution Requested:Immediate reissuance of the parking sticker directly to me, as they have done in the past.Assurance that this issue will be addressed to prevent similar problems in the future.

  Business response

  01/24/2025

  To Whom It May Concern: 

  This is a fraudulent complaint from this tenant, for this Association. ********** is contracted with the ************** Phase 2 *********************** and The ************************************* per these Board of Directors, our office is to only deal with the OWNER OF RECORD for the unit. This complaint is from the tenant of this unit. 

  This tenant was informed when they applied for the parking sticker that our office is to only deal with the owner of record and that the parking sticker will be sent to the owner of records address and NOT to the unit address. (please see attached information that was sent to the tenant of the unit)

  ********** sent the parking sticker to the owner of records address (see attached information concerning this complaint) as this is what our office has been directed to do by the Board of Directors for these Associations. This tenant made no attempt to contact the owner (their landlord) for the parking sticker, this is clearly a lack of personal responsibility from this tenant in picking up her parking sticker from the owner of the unit. 

  ********** also placed this tenant's vehicle on a DO NOT TOW list with the tow company for the Association so that their vehicle would not be towed from the Association's parking lot. 

  I would like this fraudulent complaint removed from our BBB Account as this is clearly the tenants lack of personal responsibility in this case and not a valid complaint against my business. 

  Sincerely, 

  ***** Grill 

  President 

  G&D Property Management Inc. 

  Customer response

  01/24/2025

   
  Complaint: 22819656
  
  I am rejecting this response because: 

  It was never communicated to me until AFTER that they would only communicate with the landlord of the property. Also, I DID reach out to the landlord when I was informed that the sticker was mailed to them instead of me which is how I found out the landlord was out of town until the 23rd of January. 
  

  Furthermore, if the management company can only speak to, communicate with and correspond with the unit owner, why were they able to cash the check with MY name and MY address on it which is not the same as the unit owner. 
  

  Lastly, I was not placed on the do not tow list until I stated I would file a complaint. I have provided communication that I had between the management company and myself and you can clearly see that before the sticker was mailed it was not stated it had to be mailed to the owner. 
  

  This complaint is not fraudulent and shows the lack of accountability ,this management company has.

   

  Sincerely,
  
  ****** ******

  Business response

  02/07/2025

  The Rules of the association are that all items are sent to the owner of the unit, not the tenant, the rule also states that it is the landlord that is to obtain the stickers and not the tenants.

  The management company cannot control if your landlord advised you to pay for the sticker. Our office did apply this check to the owners account and placed the car do not tow list when received and sent the parking stickers to the owner of record "per the rules of the association". The owner was notified of the transaction and the pending stickers that were mailed to their home address. No response was received from the landlord at that time. 

  Our office is simply following the rules of the association in the matter which is what we are contracted to do by the association. The tenant has been notified that ALL communications and notices and mailing are sent to the owner of the unit per the rules of the association. Our office cannot change the rule or break the rule for any tenant or owner. 

  Owners and tenants need to take personal responsibility for not following through with the rules and procedures of the association. The tenant should be addressing these issues with their landlord and not through the BBB website as our office is simply doing the job contracted by the association. 

  Your complaint is with the rules of the association not with the contractual agreement our office has with the association. 

  At this time this matter should be closed as there is nothing further to be done, the sticker was paid for and sent to the owner of record. 

   

  Customer response

  02/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  You are correct the matter has been resolved. I would still like to elf it be known that the communication is poor with your company and you lack accountability 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have left three voicemails to G&D property management to address the rotting wood frame outside my dining room of my townhome as it has been causing water leakage inside the house during storms. The dates I left voicemail are 8/17/24, 8/6/24, and 7/25/24. I am always unable to talk with someone in person. I also reached out in the portal and messaged them. I did get a response that states this area is not approved for repairs at this time. This response did not make sense because they fixed the wood frame outside my kitchen area, but neglected to fix the wood frame of dining area. Since nobody from HOA has helped after multiple calls, I tried to fix the leak with the assistance of my boyfriend by taking out the rotted wood and fill in the gaps . But leaking persists inside the house. I finally contacted the emergency after hours phone number and was able to talk with someone today 8/30/24. The lady was not helpful and said I will have to wait till Tuesday 9/3/24 to get a response. I am afraid that the remaining rotted wood will continue to spread and affect the structure of the house. I am also concerned that increased water leaking will happen next time there is a storm. The G&D property management has not been helpful as an HOA to address the issue above. I hope that you will help me reach out to them to do the repairs of the rotten wood frame and prevent leaking. Thank you

  Business response

  09/19/2024

  To Whom it may concern

  Please note that this client Newport Village Condominiums is a new client for our office, we began work with them in February 2024. The contract in question was approved by the Board of Directors for the Association and included some but not ALL trim replacement for this unit in question. The owner only contacted our office once concerning the wood work (June 2024) we received no other voicemails from the owner after the June 2024 voicemail message. The owner sent two work order requests (duplicate requests) for this work, which our office did respond to let the owner know that not all trim work for the building was originally approved. 

  The original contract did not include replacement of ALL trim for the building, it only included critical trim for replacement, areas that the engineering frim who created the specification for replacement of the trim felt was necessary to stop leaks. 

  After discussing the reviewing this work with the Board of Directors for the association, the Board directed our office to work on additional proposals for the rest of trim replacement for this contract. Currently we are waiting on proposals for this work for The Board of Directors for the Newport Village Condominiums to review and hopefully approve. 

  Our office DOES NOT APPROVE contracts, vendors or any work that takes place in the Newport Village Condominiums Association, our office works at the direction from the Board of Directors for the Newport Village Condominiums. 

  Customer response

  09/21/2024

   
  Complaint: 22221890
  
  I am rejecting this response because:
  I did contact them several times and left voicemail after June 2024. No response from them. Last time I called them was August 30th, I contacted the emergency line so that I was able to talk with a person instead of leaving a voicemail. The person I spoke to on 8/30 said that someone will call me back on Tuesday 9/3/24 to address my concern. But nobody called me on 9/3/24 or any time that week. 

  I am worried that there could be mold growing now due to persistent leaking inside the house during heavy storms and that the rotten wood could be affecting the stability and structure of the house. 

  
  Sincerely,
  
  Kristina Nadal

  Business response

  10/04/2024

  Our office has responded to the owner via email, our office works at the directive of the Board of Directors for the Newport Village Condominium Association. The owner has not reached out to office since the work orders submitted on August 6th. Our office does not show we received a voicemail in September from this owner. The owner can reach out to our office as they had in the past for updates, at [email protected]. The owner is also encouraged to attend Board of Directors meetings to discuss her concerns with the Board, as our office DOES NOT make decision on contracts, vendors or work that is addressed in the association. 

  We are currently working with a contractor that the Board of Directors approved to do trim repairs to have these issues addressed. This address was not part of the original proposal for work, we are working to try and add this address for repairs for this year. The Board of directors did not meet until October 3rd where the Board is working to have this, and other addresses repaired this fall. We are aware of the owners concerns and are working with the Board to try and resolve this issue before the winter. if the owner has further questions, please feel free to email our office at any time.

  Sincerely,

  David Grill

  President G&D Property Management Inc. 

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩