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Find a Location

Expert Electronics Inc. has 1 locations, listed below.

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    Business ProfileforExpert Electronics Inc.

    Auto Detailing

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    9924 N 2nd St, Machesney Park, IL 61115-1620
    BBB File Opened:
    9/12/2007
    Years in Business:
    21
    Business Started:
    4/30/2003
    Business Started Locally:
    4/30/2003
    Business Incorporated:
    4/30/2003
    Type of Entity:
    Corporation
    Business Management
    • Mrs. Melissa Lohmeier, Vice President
    • Mr. Jason Lohmeier, President
    • Mr. Robert Gerambio, Manager
    Contact Information

    Principal

    • Mrs. Melissa Lohmeier, Vice President

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/08/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I was told my could would be worked on starting at 11 am my car was pulled into the place for service around 10:48am I called about 11:30 am saying Im checking on the car do they know about what time it will be done as I told them beforehand I have kids to pick up at three she said Im busy cant tell you so I went up there at 1 to wait on my car when I got there my car only had the cam out on (two screws to put it on) the radio had not been touched at 1:37 they started work on my car and was done by about 2:30:2:40 during my time there I was Criticized by the manager stared at continuously by the manager and was told to stop watching them work at it made them nervous yet I am paying $95 an hour for then to work on my car over all they did about 1 1/2 hours with of work and charged me for three hours then locked my car in the place and refused to let me pay I would never have gone there had I know I would be paying for them to sit around and vape and fix other peoples cars in the picture you can see my radio has not been touched even tho it has been sitting like this for hours this pic was taken at 1:37 pm after they started at 10:40 something in the morning they are not worth 95 dollars an hour and they way I was talked to after that was just unacceptable I was told when I asked how much longer I should just go pick up my child thats more important but had they actually worked on my car at the time agreed and had it ready at the time agreed I would have been on time I did not feel safe leaving my car unattended so o had to pay someone to pick my child up from school as they were not done till after 3pm
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Brian N

    1 star

    10/01/2023

    This place is horrible. If I could give them zero stars I would. There isnt need to explain in great detail my issue. It is very simple. I came in with my new *** to have window tint done. I sat and waited. They were done in about an hour and a half. It was a rainy day so I really didnt notice the quality of the job. I went home. The next day I was able to inspect the quality of the work. It was very poor. I wanted to bring the car back, however I noticed that the ambient lighting wasnt working in the car. I took the car to the *** dealer only to find out that a component in the passenger door was damaged with water. This occurred because the person laying the tint allowed a lot of water to go inside the door. Thank God this was covered by my warranty. However it took two weeks for the new part to come. Once I had my car back I took the car back to this shop. I explained to the owner what happened. I didnt expect anything nor did I ask for any compensation. I only wanted the horrible tint job that was done fixed. To his credit the owner did say that they would fix the drivers side window now. But couldnt get to the rear window until another time. I explained that I have a very tight schedule and I couldnt come during the week. I asked for a refund. This is when things got out of hand. The owner became very rude. My wife, who is the voice of reason tried to talk to him. This man was very rude and disrespectful to her. Long story short. He wouldnt give me a refund. He wouldnt do what he needed to do to fix my problem. He said out right that he did not care about our schedule. Because he was already paid and this wasnt a paying job it didnt take any priority. I wouldnt recommend anyone to go here.

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