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Business Profile

Paintless Dent Repair

Frank's Dent Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paintless Dent Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/08/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We dropped off our vehicle on May 30th at Frank's Dent Repair to have hail damaged repaired. After 19 days on June 17th, our vehicle was returned to us with extensive damages that did not previously exist. These damages include broken panels, broken switches, heavily scratched door panels, cut windshield washer hose, missing/broken clips, and improperly installed weather stripping. This shop also attempted to hide some of this damage by glueing things back together so we would not notice. We took interior/exterior pictures of our vehicle just a few minutes before dropping it off so we are able to prove these damages did not exist. This constitutes breach of contract and property damage. At first, owner ***** ******* agreed to compensate for the issues. Almost two months later, we have been provided less than half of the compensation we are owed and ***** ******* has ceased communication. We are demanding the remainder of our compensation in order to repair the broken switch and heavily scratched/scuffed door panel.REMAINING DAMAGED PARTS - Front Passenger Door Panel (Part # *****-33A70-C0) MSRP $1003.16 + 7.25% TAX = $1075.89 - Front Passenger Door Switch Bezel (Part # *****-33070-E1) MSRP $829.80 + 7.25% TAX = $889.96 TOTAL $1965.85

    Business Response

    Date: 09/10/2024

    My attorney will be responding to this matter. 

    Customer Answer

    Date: 09/10/2024

     
    Complaint: 22113813

    I am rejecting this response because: the response does not explain the situation nor offer a resolution.

    Sincerely,

    *** ****

This business is not BBB accredited.

revoked BBB accredited business seal

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