Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 8 months ago, in early September, 2023, my grandparents and I went into the business to look at a 2024 Buick Envista that they had on the lot. I knew that I wasnt wanting to purchase this car but instead wanted to get a general idea of the car and then leave an order one that had the features that I did want. The salesman, ****, was very convincing and I ultimately decided to put a deposit down on the Envista that I test drove. During our meeting, he mentioned that the deposit was fully refundable. A few days down the line after communicating to **** that I wanted to go ahead and order a different Vista with the safety features that I wanted, he blocked my number as well as my grandfathers and completely ceased communication. Since then I have contacted the dealership to get my refundable deposit back, and they have dodge my calls and refused to call me back. I simply want my deposit back, but the dealership is acting in bad faith and refusing to even communicate with me. I did nothing wrong.

  Business Response

  Date: 03/19/2024

  This customer did put a $100 deposit down on a incoming vehicle that was in-transit not a vehicle on the lot.  Salesperson did speak with the customer which requested the deposit back.  Salesperson did not obtain customer card info for our accounting department to be able to process refund.  Sales manager ********************* has made numerous attempts to contact *********************** at ************ to obtain credit card information to be able to process refund and has never been able speak with customer.  We have no issue processing the refund we just need to customers credit card information to be able to process.

  Customer Answer

  Date: 03/22/2024

  Complaint: 21375274
  
  I am rejecting this response because:
  
  I have never been contacted to resolve this issue by anyone named ******. I was contacted by the rude sales associate, ****, who left me a short voicemail where he seemed irritated. I will happily supply my phone log as well as a recording of the voicemail from **** to prove these statements are false. If you would truly like to resolve the issue, my phone number has been provided and I will happily provide you with my banks information. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First few days in Feb 2023 purchased 2015 jeep renegade latitude left dealership drove 30 minutes to get home before arrival car is automatic not shifting right jerking me tryin to normal shift and noise underneath hood notified them next day with no resolution have been getting run around since also their maintenance shop could not fit me in for weeks then went to appointment waited then was told to busy to check my car need to reschedule then went back week later told engine and transmission needs parts that could take months to get in they are unwilling to refund my money or let me get another vehicle and the car unsafe to drive they will not even let me use another care I do not trust my purchase I was told it was checked out and had no problems I could not even drive it an hour before noticed problems I spoke with manager she didn't care about any of the issues and is not willing to refund or let me get a vehicle that should be reliable I am paying for vehicle unsafe to drive and got five year loan for a car that had preexisting problems and need help please I am also going to seek a lawyer which I should not have to do thank you

  Business Response

  Date: 03/16/2023

  ***** ********** purchased a 2015 Jeep Renegade on Wednesday January 25, 2023.  Apparently Ms ********** contacted her salesperson three (3) days later on the following Saturday to voice a concern.

  
  

  Service appointments were made, cancelled, and rescheduled with finally a resulting inspection.  Parts were ordered to repair the concern.  One part is on backorder with an expected availability in the very near future.  We expect that the ordered parts, once installed, will solve Ms **********'s concerns and no further action is needed.
  

  
  

  The assisting employee, ***** ***** made the following commentary:

  
  

  To Whom it Concern,

  
  

  In the early morning of January 28th, 2023, salesman **** *. asked me to reach out to a new customer by the name of **** ********** regarding some concerns she was having with her newly purchased Jeep.  That morning I attempted to call Mrs. ********** at least 3 times at 1 hour intervals between each call. If I recall correctly, the line would just ring at length, giving no option to leave a voicemail. My day carried on as usual having never received a return phone call from Mrs. **********.  

  
  

  On Wednesday, February 8th at 8:15am an appointment was made for Tuesday, February 14th at 1:00pm.  This appointment was made by me likely whilst receiving an incoming phone call from either Mr. or Mrs. **********.  The morning of February 14th I received an incoming phone call at approximately 8:30am from Mrs. ********** wanting to reschedule the "8:00am" appointment that she believed she had for that day indicating that she would not be able to make it on time.  I informed her that a rescheduling would not be required and that her appointment was at 1:00pm of that same day.  Later that day at approximately 1:52pm, Mr. ********** brought the Jeep in and stated that he was here for a 2pm appointment to have Mrs. **********'s concerns diagnosed.  Seeing as how it was scheduled at 1pm that afternoon we decided to reschedule it for the 17th at 3pm.  The vehicle was diagnosed on the 17th, all parts were ordered on the 17th or 18th, all information pertaining to the repairs was shared verbally and in writing with Mr. ********** upon his departure that evening.

  
  

  On Saturday, February 18th, 2023, I was similarly tasked with reaching out to Mrs. ********** by sales manager ****** ** due to Mrs. **********'s claim that no information from the previous days appointment had yet been shared with her.  Remembering back to what had occurred 3 weeks prior this time I took note of each time I made an outgoing phone call with times listed as follows, 9:50am, 10:10am, 11:40am.  Each time no contact had been established.  At approximately 12:10pm Mrs. ********** did finally call me, at which time I shared with her all information that was shared with Mr. ********** less than 24 hours earlier with additional insight of estimated lead times on required parts to correct her concern.  The furthest out estimated lead time was 03/28/2023, this date estimate establishes limiting time factor by which Mrs. **********'s concerns can be properly corrected.  

  
  

  While awaiting the required part, there is little to no new information to be shared.

  
  

  **** *****

  Service Advisor

  
  

  No further action is expected until parts arrive and vehicle is brought in for repairs

  
  ***** ** ******

  Customer Answer

  Date: 03/23/2023

  Complaint: ********
  
  I am rejecting this response because: I purchased ba vehicle from Mario Chevrolet GMC dealership that I was told it had been inspected and had no prs or issues with I did have a sort warranty on  it the salesperson **** was informed right away that I drove the car from there after I purchased it and drove it almost to my driveway and started having problems with itIn the days that followed I attempted to get the situation addressed I spoke with salesperson ****,sales manager and mechanic It seemed the issue was being prolonged and avoided  I was then told when I would attempt to speak with salesperson **** or sale manager that they were unavailable Since they were first made aware of issues with vehicle I have not heard back from salesperson **** or the sales manager I did speak with mechanic he was suppose to call me back the first time I was transferred vto him no answer and was told that someone would call me back that day and did not so I had to call them back on a different day I have not been able to drive my vehicle for over a month because it can break down on me or could make                the current problems worse then they already are if company only willing to get vehicle fixed to solve the issue then I do not see why I have to pay for any of the expense and I am not willing to pay for vehicle to get fixed also want to know if there is going to be some type of warranty what is going to be fixed on vehicle so I would not have to worry about if or when the vehicle is going to have the same problems it has now.   Thank you                                                

   

  
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new Chevy 2500 in February 2022 with several chips missing. We were told 3 months up to a maximum of 6 months for the chips to come in. Getting close to 9 months and they still do not know when the chips will be in. We have heated and cooled seats in this truck because of ** ****** **. The extreme temperature really affect her causing physical nerve pain. The cold is the worst. These are some of the chips we are missing. If you could help that would be great.

  Business Response

  Date: 10/27/2022

  The Chevrolet division of General Motors, along with many manufacturers, built products in 2020 and 2021 that lacked some functionality due to a computer chip availability issue.  Apparently the ****** Chevrolet was one of those vehicles.

  I am empathetic to their concerns, however, there is no control of chip availability at the dealership level.

  General Motors has stated many times that once the chips are made available, the vehicles will be retrofitted in order of those sold first.  The retrofit parts will be specific to each vehicle, shipped to the dealership, then the consumer will be notified promptly with further instructions.

  This is a common concern of many as we hope for a return to normalcy.
  

  ***** ** ****** ************************
  Absher-Arnold Dodge/Chrysler/Jeep/Ram
  Pappy's Outdoor/Kubota/Tracker/Bad Boy
  Marion Chevrolet-Buick-GMC
  

  Cadillac of Marion

  Mercedes-Benz of Marion

  Rise Property Management LLC

• Initial Complaint

  Date:06/16/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 21st 2022 me and my husband bought a 2012 ***** traverse, they were super friendly to begin with we dealt with ***************************, they informed us the office was recorded which we do not mind. I told my husband i did not want to give them our $7000 down payment without a test drive. They came back in the office after appearantly going to see if any recalls were on the car, came back in had us give them the down payment had us sign papers and sent us out the door with a car they didnt even offer for us to test drive. So we were stuck with what we bought. we went in with the intention of buying a 2012 with no problems not even before a month later it started having power steering problems with one of the lines, took it up to the shop where they claimed they couldn't get it into the shop until the 26th of may, this was the 14th of may,, left with the car cause I had all of my children and no way to get home. Called my local shop and they were able to get me in that Thursday. My shop ended up calling me to inform me my computer was out and now my ABS Module is out. Ended up paying 656 dollars to remedy the computer problem only to face another $1001 for the **** Now it is in the shop for YET ANOTHER PROBLEM!!!We are drained dry by this car. And no follow up about the problems we reported having. Now me being a sahm of 3 with a otr husband I am stranded with no way to get my children to the doctor or if there were to an emergency.

• Initial Complaint

  Date:05/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I bought a 2020 Hyundai Elantra from Marion Chevrolet Buick GMC Cadillac on Saturday, May 14th 2022. On Friday, May 20th, I started having transmission problems and it broke down on the side of the road. I called Marion Chevrolet and they told me to have it towed there. Once the vehicle got there, later that day, they called and said it was still under warranty with Hyundai so to call and have it towed from Marion Chevrolet to Watermark Hyundai so I did. They told me they do not have a vehicle to loan out to me until my vehicle gets fixed because of "low inventory". After we just bought the vehicle there 6 days before the transmission problems and probably not even drove it 100 miles, I would think they could loan me a vehicle. If at all possible, I would like either a loaner's vehicle or a refund on the down payment on this vehicle and to cancel out the loan to go somewhere else and find something more reliable.

  Business Response

  Date: 06/09/2022

  I appreciate the business and am empathetic with Mr & Mrs *******' situation.  Additionally, I am pleased that the vehicle is still under the manufacturer's warranty.

  
  

  The availability of service loaner vehicles has been drastically affected by the pandemic and the resultant effects on all enterprises.  I am not at all surprised that some drivers are caught in a bind, without transportation.

  
  

  Service loaners are placed into service based on manufacturer availability and insurance circumstances.  At present, there are no loaner vehicles available due to the drastic reduction in all vehicle availability.

  
  

  Further, we find no cause to refund any or all of the purchase price as this is a manufacturer's warranty repair issue.

  
  ***** ** ******