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            Business ProfileSouth Oak Dodge Chrysler Jeep

            New Car Dealers
            BBB accredited business

            Contact Information

            4550 Lincoln Hwy

            Matteson, IL 60443-2314

            Visit Website
            (708) 747-7950

            Business hours

            9:00 AM - 8:00 PM
            Business Hours
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 6:00 PM
            Closed

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            Customer Reviews

            1/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            18 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/1/2015

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            South Oak Dodge Chrysler Jeep is an auto dealership specializing in new cars from Dodge, Chrysler, and Jeep, and also selling used vehicles from a variety of manufacturers, foreign and domestic. This company sells new cars as well as used automobiles. Used cars include those from Buick, Ford, Infiniti, Nissan, Chevrolet, GMC, Jeep, RAM, Chrysler, Honda, Kia, Saturn, Dodge, Hyundai, Mercedes-Benz, and Toyota. Cars range in price from 2005 to the most recent model year, and range in year from under $5,000 to over $40,000. Mileage varies from under 10,000 to over 100,000, and both manual and automatic transmission are available.

            Business Details

            Location of This Business
            4550 Lincoln Hwy, Matteson, IL 60443-2314
            BBB File Opened:
            2/23/1989
            Years in Business:
            36
            Business Started:
            5/1/1988
            Business Started Locally:
            5/1/1988
            Business Incorporated:
            5/27/1988
            Accredited Since:
            5/1/2015
            Type of Entity:
            Corporation
            Alternate Business Name
            • Denny Guest’s South Oak Jeep Dodge RAM and Chrysler
            • South Oak Dodge, Inc.
            Hours of Operation

            Primary

            M:
            9:00 AM - 8:00 PM
            T:
            9:00 AM - 8:00 PM
            W:
            9:00 AM - 8:00 PM
            Th:
            9:00 AM - 8:00 PM
            F:
            9:00 AM - 8:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            Closed
            Business Management
            • Mr. Jonathan Jeffries, Fixed Operations Director
            • Mr. Garrett Guest, General Manager
            • Mrs. Laura Anderson, Office Manager
            • Mr. Mark Hester, General Sales Manager
            • Mr. Matt Higgins, Operations Manager
            Contact Information

            Principal

            • Mr. Jonathan Jeffries, Fixed Operations Director
            • Mr. Matt Higgins, Operations Manager

            Customer Contact

            • Mr. Jonathan Jeffries, Fixed Operations Director
            • Mr. Matt Higgins, Operations Manager
            Additional Contact Information

            Fax Numbers

            • (708) 747-8041
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            18 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/25/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I was unethically coerced into falsely starting a car buying process with this company. On April 24th 2024, ********************* of South Oak Dodge Chrysler Jeep Ram of ********, ran my credit unauthorized. My car was towed here for REPAIR SERVICE. I am not even buying a car at this time. They told me that my engine needed to be replaced and tried to convince me to buy a new car at their lot. I declined and expressed that I will be weighing my options. They told me to come by the lot to get an APPRAISAL on my vehicle to see how much I can sell it to them for. During this process of getting the APPRAISAL, *** came and presented me with a paper stating that it was needed for the appraisal to be done on my car. A few moments later I get a notification saying that my credit had been ran for an application process. I immediately told *** that I did not authorize for my credit to be ran and he then said, yes you did you just signed a credit application. I said no you said this was for the appraisal to be done on my car and I do not want my credit to be ran in any way shape or form. He then said that he would reverse it. Today, April 25, 2024 this inquiry hit my credit and they are saying that they will not reverse it. This company are practicing unscrupulous and unethical practices to try to spike their sales. A lawsuit is being filed in this matter. This is detrimental to the livelihood of the community in which it operates.
            Read More
            Read 17 More Complaints

            Customer Reviews

            7 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            LaTanya J

            12/13/2023

            I purchased a **** Jeep Compass in April of 2022. Starting 3weeks after my purchase.the check engine light started to come on. I immediately contacted the dealership an was told to bring in the vehicle the following day once there they told me it was bad gas and to run it out and fill up the vehicle with premium gas and once that runs out to go forward a put the normal 87 grade gas back in. Once that was done about two weeks later I drove to ******* ********* and upon stopping for gas on the way as we left out the gas station the car was running **** and the check engine light appears again so I took the advice of bad **** scenario that the dealership told me the first time. Upon getting to my destination I ran the gas out and filled up with premium. After that issue the car drove okay. Then in October and November the car started cutting off in the middle of traffic which could have cost me my life once again the car was taken to the dealership the 1st time they had my car for over a week and the second time for one day and they stated they reset everything and the car was running perfect. On today on my was home from work the car cut off 3 times I called the dealership and was told to bring in once again on tomorrow but they have no loaner car to give me. This car appears to have a real issue and the BBB will be contacted and the loan company. I cant afford a car note and to be off work for 4 days like I did when this happened and the dealership had the car for over a week. Either I need to be given a new car or something needs to be done ASAP. This is not right or fare that I pay my car note but I have a vehicle that is not good at all. This falls under the lemon law and this issue needs to be resolved soon. I should not have to look for a ride to work or take public transportation seeing that I pay a car note but the car is not reliable.
            Read 6 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

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