Business ProfileforSouth Suburban Mitsubishi

January 4th **** I had an appointment for a tire rotation at 10:30. I get there at 10:44 and my transmission light comes on & I take a picture for my own records. I get to the garage door and it opens & im allowed to enter , at this point the car is starting to lag as if its about to stop. I get out the ******* speak with ****** informing him of my *************** show him the picture the picture of my transmission light coming on and thats when my tire rotation appointment turned into a 2 week long process with WEEK 1 there was no work being done on the car it was just sitting in the garage & the only update I was given was by ****** letting me know that there were no mechanics or technicians that werent either available, had left early or came in late 11 AM (their day ends at 5PM) . There was no work being done up until WEEK 2 . There was news of my warranty only being able to cover part of the payment & the rest out of pocket. Fine whatever gets YOUR job done as a business DO IT we know people dont work for free but even if when you do have the money the service is still SHOTTY & the customer service is LACKING AS WELL. January 19th **** TODAY I called the place and spoke with the service center & ****** answered the phone. I asked him on an update on the car & was told I should be getting letting me know that it can be picked up later in the day. Ok ********* so far I then asked him due to the inconvenience of the car being left with no work done for a week with no update just excuses. I asked if they could replenish my gas back to where I brung it in at which was well over a half a notch off away from FULL. Mind you my initial appointment was for a tire rotation the transmission going out was out of my control. ****** didnt even think about his answer & told me NO its not in policy to give gas. Are you insane ? I didnt ask you to give me gas as if I didnt have any to begin with I stated to replace what you used on the vehicle while I was without it.