ComplaintsforSutton Ford Lincoln

• Initial Complaint

  02/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I have been in contact with this dealership about my concern for over 2 years now. My personal information has been switched with another person who currently owns a **** vehicle. I no longer own a ****. Previously, when I owned a Lincoln, I brought my vehicle to be serviced at this dealership. I have asked this dealership to correct this error in their system as I started to receive someone else's personal information (while being serviced). This has NOT stopped. When this customer receives any type of car service, I am notified. When this same customer receives a rental car, I am notified. I am notified not only through many phone calls but through emails as well. I received a phone call from the dealership very early this morning and a recent phone call about a car rental from Enterprise. I DID NOT RENT THIS VEHICLE. I also called the dealership back today, 21 FEB 2022. I was told that there were several managers working, but on several occasions I was transferred to a voicemail. I do not own a ****. ITS BEEN OVER 2 YEARS NOW. I am asking for **** to correctly change my information that has been mixed somehow in their computer system with a current **** owner. I do not know her. I am no longer with the **** family. How is she receiving important information if you keep sending her details to me? I would like SUTTON FORD to stop emailing me and calling me ABOUT A VEHICLE I DO NOT OWN. I should not have access to her personal information. I would like to be notified by the owner/manager in charge to *** concern is finally resolved.

• Initial Complaint

  02/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Bought a new car from this dealership. Took it home and found it had an open recall. According to the recall notice, the recall cannot be resolved because there is no solution. The recall was for a major brake problem that could cause a crash. I sent an e-mail to the owner and sales manager. They in turn called me and advised that the Bronco shouldve never been sold because of the recall. It is totally against the law (federal actually) to sell a new car with an open recall. ******* The sales manager arranged to have the new car I JUST bought returned. They sent someone over to bring my trade to me and pick up the new car. This is a SERIOUS issue!! I bought the car for my pregnant wife! Just think about how she dodged the bullet. This is not right! Im more mad that something bad couldve happened to my wife and baby ALL BECAUSE THIS DEALERSHIP FAILED! I also plan on filing a report with the federal gov.

• Initial Complaint

  12/18/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  We bought a vehicle from this dealer with the odometer reading ******. We learned today that the vehicle actually had 2****** on it when purchased. They knowingly committed fraud and within days of the purchase of this vehicle quit responding to us. We have had this vehicle for exactly 1 year today. It has been at our local **** dealer multiple times for multiple issues. We have been in contact with **** and they hadnt caught the issue. ***************** *** in ******* ** actually caught it today. We called our attorney who said to contact ********** attorney in ******** about this.

• Initial Complaint

  11/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went into Sutton Ford to purchase a vehicle in the summer of 2020 before moving to ************** ******** in August of that same year. I was sold a car by one of the **** representatives present. His name was *******. I had just recently been given a ***** from this artist ***** **** (I am an artist). I gave ******* all of the money that I had in my bank account at the time just to get the car in order to drive back to ************** for a job opportunity at a bar that I was recruited for. The car note that I was given was $405 a month and on top of that when I went to get my oil change at ********** in **************, ******** it was brought to my attention that the vehicle I had purchased was not apparently my vehicle. The vehicle had been registered under another name and on top of that the odometer read ****** when I purchased the vehicle but upon scanning the *** number when getting my oil changed, the odometer was actually at 130k + miles. I have tried my hardest to keep up with payments but it has proven difficult during the time of the pandemic. The vehicle itself is still in great shape and the lien holder which would be Santander Consumer USA have repossessed the vehicle with all of the information about the purchase of the vehicle and other documents still inside of said vehicle. Upon trying to contact ******* about the purchase he was nowhere to be found. The best solution in my opinion is for the Sutton Ford dealership to take the vehicle back and for the lien holder to stop destroying my credit for payments that I cannot clearly keep up with. I would like to get my 3 grand back that I put down into the vehicle but I understand that I did accept the conditions. The conditions were clearly under false pretenses and I would just like to get this resolved before it has to be turned into a lawsuit or an even bigger issue. If necessary I will find out where the vehicle is and get all of the documents necessary to prove my case.

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