Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've bought my 2023 hyundai sonata back in January this year. Everything was going fine until April 3rd when in notice my check engine light was on and my car was misfiring and cutting off. So I brought my car to world hyundai to get serviced. The claimed issue was the fuel injector. Then not even a month later on may 9th my car was doing the same thing that I've mentioned above. So I went back to world hyundai and got it serviced. The claimed issue this time was a purge valve they replaced. Once I've gotten my car back and being frustrated. I started to look up information about the ******** lemon law. Because something seems off about this car. According to the ******** lemon law a car must have the same problem 4 times. So about 2 weeks later I'm about to make an errand and my car started to cut off and misfiring in the middle of and intersection. So this the 3rd time my sonata done this. I've took my car up to the shop the same day. And I mentioned the lemon law to them. Then one of the sales managers named *********************** sat me down and tried to sell me a car which is unprofessional. When I've mentioned the lemon law him he said it has to be five times and I said no it has to be 4 times. And he said after that what number did I say? All of a sudden he walked away and after that I've left. So the next day I've received a text message saying I have bad gas in the car. And the warranty won't cover it. And the total cost is $1655. So to me that seems odd because they know I have a lemon car and since I've mentioned I have a lemon car . Now all of a sudden it's my fault why my car is doing this now. And I also the my service provider ****** why didnt they check for bad gas the first to times? I've called corporate and writing to bbb explaining my situation. I need my repairs to be free. And also I've went to the gas station and they were nice enough to let me see the paper of the gas station bad gas detector. And it said 0%for any particals in their gas. Please help me.

  

  Business Response

  Date: 06/26/2023

  We will discuss with **************** and apologize for any lack of professionalism. He indicated he was trying to gt you into something that would make you feel better. As far as the car is concerned, ******** is very clear on how to apply for Lemon Law and if you feel you need to do that we encourage you to follow the guidelines. It is rare that a car is a lemon and in the interim we will continue to service any issues as we can, under warranty. Unfortunately bad or wrong gas is not covered. If it was bad gas we would suggest collecting the charges from the gas supplier.

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/11/23 I went in to world hyundai in matteson **. for a oil change and wheel alignment. I was told that i had a leak that need to be addressed. Now put in mind i went in September 9, 2022 to get the leak checked out do to AAA who did my oil the first of September said i have a small leak somewhere but didn't know where and that i have to get look at where it will need to have to put some dye in it to pin point the leak i told ********************** this. Which i picked the dealer because they had put a new $7,000 engine in a couple years priority to that date. When i took it in to the dealer they eye ball the leak without knowing exactly where the leak was coming from, said that I need a valve cover gasket replacement: leaking price @$305.75, Oil pan gasket: leaking oil price @$360.21 clean/leak check :clean and recheck after all work is common to style consumption test $0.00. I had appointment to get all the work done January 5th 2023. They told me i just need to replace the valve cover gasket. I said it said i needed more done because my paper said its leaking from top & bottom of the engine. And i told them to repair all leaks no matter what it is i told that to the service guy and the manager. They charge me So they did what they wanted to do. So they didn't tell me to come back so they can make sure everything was done properly or nothing. So i call them and told them that no one told me to come back after a certain time frame to check to see if the problem resolved now i hear noses. I go back in 3/1/2023 its still a oil leak but they say its my Oil Pan that was supposed to got fix that day of the other leak back in January 5, 2023 when i told them to fix the problem of the leak on 1/5/2023 no matter what because i dont what to have more problems. So now they tell me it will cost almost $300 for them to clean the engine when it was supposed to been $0.00. So they address that i must pay for cleaning i fuss about it but then told them to just fix the problem and they told me i had to leave my car over night so i did. When i pick up my car the next day i get a bill of over $800 i fuss yes because have it been done on the 1/5/2023 so they discount me $75. Just for labor for a oil pan was $647.65 when i thought it was with the cleaning of the engine as well. then addition to the oil pan they want to charge me $1000+ for a water pump that they say was going out and that was not the case when i got a second opinion. And there's no sound but there's a leak still, found out that they never cleaned the engine or test it to see what the oil was coming from they assumed. You have to found out where the leak is coming from to fix the problem not assumed or eye ball. Like they was wrong with the water pump and i didn't need that. I just got me out of unnecessary money that i dont have to throw away.

  

  Business Response

  Date: 06/13/2023

  After speaking with my Service Manager and Technician I have found out that ****************** vehicle had several oil leaks and we explained to her we would have to clean the engine and *********** dye to determine where the leak was coming from.
   
  Based on the history of the vehicle we explained to her back in September of 2022 that she had oil leaking and she did not perform the work needed.  She then brought her vehicle back to ** in January of this year and we replaced  the valve cover gasket however the vehicle still had leaks. We did replace the engine in her vehicle back in March of 2019 and at that time her vehicle had ****** Miles and now has ******* miles and is out of Warranty.
   
   
  Please let me know if anything else is needed.
   
   
  Thanks,
   
  Shvone

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a '17 Hyundai ****** in '21 and about 2-3 months later I started having issues with the vehicle not accelerating. I took the vehicle back to World Hyundai because it was still under manufacturer's warranty just to be told nothing was wrong. After an oil change I started noticing the vehicle burning oil between oil changes and recently took it back to where I get my oil changes from just to be told there are no leaks or cracks. They suggested I take the vehicle to Hyundai. On Saturday (5/13/23) I received an email letting me know that I was eligible to refinance and I completed the form. **** called me, she ran my credit and told me to come in to get something that "made more sense" for the extreme car payment I have, so I scheduled for today (5/15/23). The morning of my appt I received a text asking me to call and when I did the guy told me that he was just confirming that I was coming in and that I'd meet with ***********************, the person I dealt with to purchase the ******. When I arrived I spoke to ***** briefly before a guy named **** came to me. He was clueless as to why I was there so I had to explain the conversation **** and I had. I told him my credit was ran already, that's why **** told me to come in I'm guessing. **** had me waiting and waiting while he ran back and forth & dealt with other customers. I was getting very impatient after an hour so he then told me I'd have to get a cosigner, which was my husband who's on my current loan. About another ***** mins goes by before I see **** again to ask what am I waiting on and he said an approval. Shortly after that he takes my car key to do an appraisal. After another ***** mins he came to me with an appraisal paper saying "sorry you need your score to be a little higher". Then he proceeds to say "yeah, the front tires are rotted and the transmission is bad". I'm livid because this means they sold this vehicle to me KNOWING the trans was bad and they won't accept it back! How was I approved before?

  

  Business Response

  Date: 05/16/2023

  We are working with the customer in regards to this complaint. 

  Customer Answer

  Date: 05/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has said they wish my brother died **** a finance Manager said that. I have spoken to several of their workers ***** , ************************* , will *****, ect. I have called multiple times,have recordings of them and how they were talking to me rudely , they have hung up several times in my face. They have not giving me my **** deposit back that they said were giving weeks ago they keep playing games, Im calling them when do I pick up my check and no one is answering this needs to be resolved

  

  Business Response

  Date: 05/22/2023

  ********************* fraudulently purchased a car from **, he lied on his credit application and gave us a paycheck that was current, but quit 2 days  before he came in to purchase.  We were informed by the lender when the tried to do a VOE . We then where able to get the deal done ONLY if he provided us with a current offer letter like he stated he had. He gave everyone the run around we told him to bring the letter or the car that same day he responded come and find it. We actually had to repo the car from this fraud.  There will be no further response from **.

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 20042924
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 06/10/2023

  ********************* fraudulently purchased a car from **, he lied on his credit application and gave us a paycheck that was current, but quit 2 days  before he came in to purchase.  We were informed by the lender when the tried to do a Verification Of Employment . We then where able to get the deal done ONLY if he provided ** with a current offer letter like he stated he had. He gave everyone the run around we told him to bring the letter or the car that same day he responded come and find it. We had to put the car out for repo. We did recover the car and charged him for the repo fee. His mother came in and threatened to fight our manager because we could not speak about her adult son's deal.

   

  We have nothing further to say re this person.

  Customer Answer

  Date: 06/12/2023

   
  Complaint: 20042924
  
  I am rejecting this response because:
  I am in the process of court with these people because they didnt return my money I already my documents and stuff needed no need to talk to them they are inaccurate no more response from me I was  working and will provide the judge that have a good day 
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not only did they run my credit for a car I never seen, asked for, or test drove. They ran my credit twice with the same company but there were two different loan account numbers. These people have made it so bad that another car dealer wont give me a loan . They have ran my credit over 6 times because I decided to walk away and not purchase from them. The sales person was ****

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 21,2023 I went into Hyundai of Matteson with my two children. I explained that I knew my credit wasn't good, I've never had a car note and wanted an SUV a few years older and pre-owned. **** suggested a new car that I test drove and the note was over $700... I explained how uninterested I was in the vehicle and left the establishment. Him and the manager chased me out to the parking lot but I let them know my kids were hungry and I was ready to go. He kept calling me trying to get me to comeback and put me into another vehicle but I refused because I can't pay a car note for a vehicle I didn't want. He called and suggested a ******** c-class but kindly declined, because I was looking for an SUV. I just received a denial letter from a bank that I applied for a loan for a 2015 ******** c-class. I never drove this car, I never seen this car, never asked for this car, an definately can't afford this car, but my credit was ran at Hyudai Of Matteson for this vehicle by ********** truly can't believe this is what they do to people that decide to not do business with them but its wrong. I'm a single parent and ****** parent.... this inquiry has stopped me from being able to make the car purchase I need to commute to work and my kids to school.

  

  Business Response

  Date: 04/25/2023

  We submitted her information as we had a signed credit app. See attached.

  We were attempting to get her approved on a vehicle that fit her budget.  A single inquiry is not hampering her from anything.

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 21st I purchased a 2015 Hyundai ******* on Feb 10th I had transmission issues, took the car in they gave me a loaner and told me they would use my extended warranty for repair.. I was extremely unhappy with the early issues of the car but was ok with getting them resolved and repaired.. I voiced my concerns with having to pay out of pocket with related repair.. since then when I call and say my name NOBODY would take my call. When I finally went up there on my off day February 20th I was told the part has to be ordered from another state and I was responsible for any deductible cost... I told the assistant manager this wasn't fair and he told me his Manager said if I removed my bad review from ****** reviews that then they would take care of the deductible.. i became really upset in them trying to Bully me into removing my reviews on the service they provided me. There then was an issue with with the loaner car they gave me because of mileage... they told me they wanted to swap it out, but then *************** came and told me that I "trashed their car" and they wouldn't give me another loaner... I tried to get proof of what he was saying, but to no avail. He then told me I trashed his car and then trashed him on ****** reviews.. left there with no vehicle to get to work and today February 22nd I received a call from them stating that the warranty company would not cover the repairs and I had to pay for them.. I explained to the tech that I haven't had the car 30 days and I wanted to speak with a manager, he told me his Manager ART was there and placed me on hold.. NOBODY EVER came to the phone.. I've reach out to the finance company to return the car to them because world Hyundai is not a good place to do business *************** the corporate manager as he says is a scammer and once a deal is done he doesn't care what happens... I don't want this car nor any business dealing with *************** and world Hyundai

  

  Business Response

  Date: 02/24/2023

  This customer was given a service courtesy loaner and was aware that the daily mileage limit is 100 miles per day.
  
  When he returned our loaner the average daily mileage he placed on the vehicle (new 2023 Santa Fe) was 200 miles per day.
  
  In addition, the interior of the vehicle was muddy everywhere and with mud all along both the rear driver and passenger seat back (trashed).
  To add injury to insult, during the time this guest was using our vehicle he went onto ****** and in his review he advised that no one buys from us.
  
  Resolution; after i spoke with him today and verified his actual concerns, We are paying for the needed transmission repairs for his vehicle ($489.00 cost) and placing him into another loaner vehicle until Monday 02/27/23, this is when **************** states his vehicle will be ready (Parts are already here).

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19437295
  
  I am rejecting this response because:

   

  Hello I tried leaving an update on this claim but couldn't. Upon getting my car back from WORLD Hyundai on 2/25/2033 my car had the same issue occurring by 3/3/2023.. I was placed in another loaner vehicle and when asked about my vehicle I was told that another part has to be ordered. I feel I was sold a vehicle that has hidden issues that I will continue to have .. WORLD Hyundai has had my vehicle more time than I've had it since I purchased it  
  
  Sincerely,
  
  ***********

  

  Business Response

  Date: 03/25/2023

  This vehicle has been repaired.

  Customer Answer

  Date: 03/28/2023

   
  Complaint: 19437295
  
  I am rejecting this response because: this is the 3rd attempt to fix the same problem...I received the vehicle back after almost 3 weeks just to drive it for 5 days and the same issue occurring. As I type this message the vehicle is with world Hyundai service department, with no update... the management there is poor with communication and would rather send an employee to talk with me rather than anyone in leadership... as I stated before world Hyundai has had the vehicle in its service department longer than I've had it.. clearly this issue is bigger than expected and I don't wish to have this problem at all
  
  Sincerely,
  
  ***********

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 13, 2023 I signed a contract for a 2021 ***** CX-5 Touring that supposedly passed an inspection however within the first 48 hours of being a new vehicle owner problems began to accrue 1 after the next. Initially the engine light came on first within a 48 hour period which was troubleshot by another business(autozone) acknowledging that I had thermostat cracks, Coolant needed replacement, and read bad battery. I addressed the issues concerning the vehicle with several employed workers with the World Hyundai of Matteson and as well had the vehicle brought back to the dealer to get re-evaluated. In response my vehicle was never allowed to be inspected due to being backed up 1 month in the service department and I was instructed to bring my vehicle back later which of course created more injury to an already growing issue and it is getting out of hand with the bad sales experience I am having as I believe this vehicle sold is a lemon

  

  Business Response

  Date: 03/10/2023

  We were waiting for the customer to bring us an insurance card to provide a loaner while we worked on the car. 

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two cars from World Hyundai (horrible experience). My most recent purchase was a brand new, 6 miles 2022 Elantra back in Sept. 2021. Forward to Oct. 2022, after 1 year of having the car I decided to trade it in, and go with a totally different dealership. In Oct. 2022, I met with a Rep. gave her my bill of sale of the Elantra, and canceled my gap insurance. I was told then that by me having the car for only 1 year I'm due a refund from the gap insurance. I've called to check the status of my refund, no one was able to give me details, I spoke with someone 3 weeks ago, he stated I do have a refund in the system for $900, but doesn't know when I will receive it. It's been almost 3 months now! I've left several messages, no one has returned my call. This is ridiculous! Where is my refund from the gap insurance cancelation, why will no one return my call?? I'm happy that I traded that car in! I had mechanical problems with that, "brand new" car from day one. I just want my refund that is due to me from the cancelation of my gap insurance! Very POOR customer service! Beware!!!

  

  Business Response

  Date: 01/22/2023

  We will review on Monday to see where the refund is. 

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing this letter in hopes of getting assistance with a car I bought at World Hyundai in Matteson Il. I purchased a used Hyundai in August of 2021 in October of 2022 the car was smoking and had to be towed to the dealership. I was later told my engine had went out but it was under warranty. My car was there 30 days before I was told my engine was denied. They were never and still have not been able to give me the reasons why the engine was denied. I provided all documents from my previous oil changes for the entire time I had this car, however the work was still denied. Mind you, I was without a car for 30 days with no offer of a loaner car. On 11/21/22 I agreed to purchase a 2023 vehicle from the dealership. I spoke with atleast 3 salesman and no one ever said this vehicle was a final sale and i didnt have that 3 day right to cancel. Ive purchased now 3 vehicles from them and I have always been given that 3 day right to cancel. Once I got home after being there from 11;30am-7:30pm, crunched the numbers, and thought more about the ****** car note, I decided that was going to be too much. On 11/22/22 at 8:45am I returned to the dealership to return the car. Not even 24hrs later. It was at the time I was told I couldnt return the car and also told there was no more right to cancel. I explained to them that I still needed/wanted to purchase a car, just not a note of ******. I am writing this letter because I strongly believe it is unfair practice if there is no right to cancel and more importantly if you dont share that information with the consumer. In addition, this unfair practice is not written in the contract. I am asking for your help in returning this car due to what I believe to be unfair practice by not telling me this purchase was a final sale. My mother co-signed for this car and put up ******** the day of the purchase.

  

  Business Response

  Date: 12/20/2022

  There is no 'right to cancel ' in **. The vehicle purchased was the only one we had that worked for this customer who was satisfied at the time of delivery. All payments are discussed before signing paperwork and a bank authorization was issued. 

  Customer Answer

  Date: 12/27/2022

   
  Complaint: 18611356
  
  I am rejecting this response because:

  I want to reject this message because they never offered me any other vehicle as if this was the only vehicle on the lot. I was not given another choice. 

  
  

  Please reopen my complaint if needed. 
  
  
  Sent from Yahoo Mail for iPhone
  
  

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/02/2023

  We have nothing further

  Customer Answer

  Date: 01/04/2023

   
  Complaint: 18611356
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  I am not accepting this response. I would like to continue with my complaint. I want a different vehicle with a lower car note and a refund for the ******** that was put down.