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Business Profile

Restaurants

McCook Bohemain Restaurant & Lounge

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS COMPLAINT IS REGARDING THE UNSATISFACTORY OF FOOD ORDERED AT THIS ESTABLISHMENT. I SPOKE **** OWNER **** ON MANY OCCASIONS REGARD THE REFUND OF MY MONEY.NO SATISFACTION. THIS TRANSACTION TOOK PLACE ON FEBRUARY 21, 2023 IN THE AMOUNT OF $54.55.EVERY TIME I SPOKE WITH **** SHE WOULD TELL ME IS WORKING ON IT.YOUR HELP WOULD BE APPRECIATED.I AM A 83 YEAR OLD SENIOR AND MY MAIN INCOME IS SOCIAL SECURITY.ANYTHING YOU CAN DO TO HELP ME WOULD BE APPREICATED. THANK YOU.

    Customer Answer

    Date: 03/29/2023

    This is the transaction information from my ********** Account,

    Feb 21, 2023 DD DOORDASH MCCOOKBOH ************ CA 02/19 (...3128)

    Card -$54.85

    This is the transaction for the purchase. which owner stated she would refund the money. I have had several conversations with ****, owner of restaurant, and she continually assured me she would take care of this ASAP.

     

    The food was ordered delivered through DoorDash. As of today, refund has not been received.

     

    If you need another form of "receipt" please let me know.

    Thank you.

     

     

     

McCook Bohemain Restaurant & Lounge is NOT a BBB Accredited Business.

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