ComplaintsforMyGolfingStore, Inc

• Initial Complaint

  07/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I started noticing a recurring $29 charge on my card from mygolfingstore.com--- I did buy some golf shoes for $70 a couple months ago but was never notified about a monthly fee. I read some of the other complaints and it sounded very familiar. I would of course like to stop these monthly charges and get my money back if I could and maybe stop this company from doing such shady dealings? Thanks

  

  Business response

  07/22/2024

  Hi ****,

  We do not sell golf shoes at our company but do sell rangefinders and other golf equipment. If you did purchase one of our rangefinders, we do state on both our sales and checkout pages everything that is included. One being our MGS ************* which gives you instant access to our ****************** free shipping on all future items and rangefinder benefits that warranty does not cover. We do state how and where to cancel before any billing takes please. If you could please give us a call at ************ we would be happy to resolve this issue for you.

  Thanks,

  MGS

• Initial Complaint

  06/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I purchased a golf rangefinderand paid for it with PayPal.This was a month ago.Today I find a a charge for $29 called a ************ fee which I would never have knowingly agreed to being charged to my PayPal account. A complaint can to PayPal can only be filed after six months.

  

  Business response

  07/16/2024

  Hi ****,

  We do see you spoke with a customer representative about this matter and our ************ was explained. It also looks like we issued the single refund back at the time of call. If you have any more questions feel free to reach us at ************.

  Thank you,

  MGS

• Initial Complaint

  06/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a range finder from this company on 2/27/24. Since that time I have an unauthorized charge of $29 on my credit card account monthly for a total of $87. I did not elect for any membership and did not agree to any recurring monthly fee.

  

  Business response

  07/16/2024

  Hi *******,

  We do see you purchased rangefinder on 2/27/24 which came with a promotional offer to our MGS ************* We do state on our sales page and checkout page everything that is included, with information on where to cancel before the 14 day trial is complete. We do have many customers using our ************ and do assume you are enjoying the benefits if this is not cancelled during that time. We have since gone in and refunded all remaining charges, while cancelling this for you. If you have any more questions please give us a call at ************.

  Best,

  MGS

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 20, 2023, I purchased a powerband for $9,95 from My Golfings. Each month thereafter, I was charged $49.95. I never knowingly signed up for any type of additional service and I assumed the transaction was complete with the initial purchase. I have since spoken with the company and they state only two months of charges can be refunded. I searched for the receipt from the original purchase and there was no mention of a continuing subscription. This deceptive practice has now cost me over $300 and my desired resolution is to have the additional four months of excess charges refunded.

  

  Business response

  07/01/2024

  Hi ******,

  On 12/20/23 you purchased one of our promotional offers which did come with a free trial to our ****************** We do state on our sales and checkout pages everything that is included, while also sending username and login credentials to your email after the order is processed. It does look like on 6/4/24 you spoke with a customer service representative who issued three refunds. We have since refunded the remaining two charges. If you have any other questions feel free to give. us a call.

  Best,

  MGS

• Initial Complaint

  03/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ordered a range finder from My Golflings. I thought I paid in full for this unit. Now I am seeing reoccurring charges on my card for ***** a month. I did not see that in the final transaction that I would be charged a monthly fee.

  

  Business response

  03/27/2024

  Hi *******,

  It looks like you are apart of our MGS loyalty club which is explained on both our sales and checkout pages. We do follow up via email before any charges go through explaining how and where to cancel if this is not for you. If you could please give us a call at ************ or email us at ******************************* we would be happy to assist and issue the needed refunds.

  Best,

  MGS

   

   

• Initial Complaint

  02/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On November 30 2023 I made a purchase for a Christmas present for $127.92 which I paid for and received. However on Dec 13, 2023 there was a recurring payment for $29 and that same payment has been taken from my account monthly since. I have absolutely no idea what this is for. In looking at other complaints I see that the same thing has happened to other customers. My desired resolution is to have this stopped and have my $87 already fraudulently taken refunded immediately.

  

  Business response

  02/27/2024

  Hi ********,

  We see on 11/29/23 you purchased a rangefinder which came with a 14 day free trial to our MGS ************* This gives access to our ****************** free shipping on all future orders, free replacement on lost or stolen units and upgrades every 12 months plus more. We do state on our sales and checkout pages everything that is included. We did also send you an email on 12/7/23 stating that there were 6 days left of your trial, what comes with that and how to cancel if the benefits were not for you. We have since gone and cancelled this, while issuing a refund of $87 back. If you have any other questions feel free to give us a call at ************.

  Best,

  MGS

  Customer response

  02/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This business has charged a recurring fee on my card since March 2023. I did not authorize this. I cannot get them to stop and plan on legal action if they do not stop and refund all the charges of $49.95. They have charged $49.95 for 11 months.

  

  Business response

  02/14/2024

  Hi ********,

  We see you purchased one of our Golf Mat promotions on 4/2/23 which does come with a 14 day free trial to our ****************** We do state on both our sales and checkout pages everything that is included, while listing how to cancel at any time if this is not for you. We do see that a member of our team cancelled this on 2/3/2024 per your request and issued multiple months of refunds back to resolve any confusion.  Without a follow up we do assume you are enjoying the Academy as many members are. If you have any other questions please give us a call at ************ as this has been handled.

   

  Best,

  MGS

  Customer response

  02/17/2024

   
  Complaint: 21282714
  
  I am rejecting this response because:

  I will not accept until I see the refund. All I have is their email saying they will. Because of their actions, I had to close that particular card. Im not sure how they plan to provide refund. USAA should be contacted by the company for refund instructions.
  
  Sincerely,
  
  *************************

  

  Business response

  03/01/2024

  Hi ********,

  As stated, everything is listed on our sales and checkout pages explaining what the offer includes. We did refund you right away when a follow up happened with the card that was used initially and you received that refund email confirmation. Cancelling your card is not due to anything we have done as we have many current golfers using our platform. We are happy to assist further but have done everything on our end in terms of communication and issuing refunds.

  Best,

  MGS

• Initial Complaint

  01/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 4/5/2023, I purchase a golf mat that was on sale for less than $100. I paid in full for the mat and received it. Unbeknownst to me there was hidden language I didn't read or approve about a monthly membership or subscription. I only approved to the purchase for the golf mat. However, by approving the purchase of mat they attached a subscription to my purchase for ***** a month which has been charging to my account since 4/2023 almost $490. This is out right fraud with hidden upselling or bait switch type stuff. I have contact my bank to file fraud complaint and blocked future charges. This dishonest online selling and needs to be reviewed and looked at. I notice 20 other complaints have been filed on this company.

  

  Business response

  01/23/2024

  Hi ******,

  We see you purchased our Golf Mat Promotion on 4/5/23. We do state on our sales and checkout pages everything that is included in multiple areas, as there is no hiding our offer. We also send a welcome email with username and password information for instant access to our members area, where we have many current users who enjoy the updated videos and masterclasses that are provided. We do state that if this is not for you, how and where to cancel with no issues. We have not received any follow up on your end since the time of purchase which would only mean you are enjoying the benefits of our ****************** We have since gone in and refunded three months back to you as we apologize for any confusion. If there are any other questions please feel free to contact us at ************, we're happy to assist further.

  Best,

  MGS

• Initial Complaint

  01/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I didnt knowingly authorize this reoccurring charge to my account. Im requesting that the company refund my account and cease and desist from all future charges.

  

  Business response

  02/07/2024

  Hi ******,

  On 9/5/23 you purchased our Golf Mat promotion which came with a 14 day free trial to our ****************** where offer in house PGA coaching and many other golf game video lessons. We did send username and login information for you to access this right away with guidelines on how to cancel if this was not for you. We do also state on both our sales and checkout pages everything that is included, with an agree to terms and conditions check **** that needs to be clicked. We did already offer three months refund back on 1/23 after speaking with you. We have since gone in and refunded another month for $49.95 to help resolve this further. Our team has handled this accordingly based off your follow up with us. If you do have additional questions feel free to give us a call at ************.

   

  Best,

  MGS

• Initial Complaint

  12/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I do not recall authorizing that I be billed ***** for the private members academy membership. I was just interested in purchasing the speed trap for ***** (Purchased Nov. 15, 2023)I was never advised of the free trial and the need to cancel to prevent getting charged monthly for the private member academy.Please refund order number F3C5EE7648 which was unlawfully charged to my credit card on Dec. 29, 2023.There seems to be a re-occuring pattern with this company based on all filled complaints.

  

  Business response

  01/03/2024

  Hi *******,

  We see you purchased our promotional Speed Trap on 11/15/2023. We do state on both our sales and checkout page everything that is included, one being a free 14 day trial to our online membership academy where we provide golf training video lessons with our PGA golf professionals. After the 14 day trial, if not ended we do send an email confirmation each time a billing cycle goes through, which was sent on 11/29 and 12/29. We have since gone in and refunded $49.95 as we apologize for any confusion this may have caused. Feel free to let us know if you have any additional questions, our customer support number is ************.

  Best,

  MGS

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩