ComplaintsforMyGolfingStore, Inc

• Initial Complaint

  12/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  $49.95 recurring charge Cannot figure out what it is for?

  

  Business response

  12/30/2023

  Hi ****,

  We see you purchased our Tour Angle 144 Special on 11/6/2022. We do state on both our sales page and checkout page everything that is included, one of which giving you 14 free days access to our ***************** We did email both username and password information once the order was completed. We have since gone in and canceled that for you, but do state that this can be canceled either before the trail begins while our customer service number provided, or at any time while using our online academy. Feel free to let us know if you have any questions as our customer service number is ************.

   

  Best,

  MGS

• Initial Complaint

  12/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In April 2023 I purchased a "Free" swing mat which cost $14.95 shipping and handling. I check no to every other promotion that came up. This company proceeded to bill my Amex card $49.95 per month for the *** Academy/Training? No idea what they are billing me for, but they claim it was somewhere listed in the promotion and that I received and email with a login saying I had 14 days to cancel this so called option. I have no knowledge of this email, nor did I have any prior knowledge of getting auto enrolled in a $49.95 training school. To date I have never logged in, nor can I find this email with my so called login credentials. Nothing about this process would be considered ethical business practice.

  

  Business response

  12/08/2023

  Hi *******,

  We see on 4/13/23 you purchased our Golf Training Mat promotion which also comes with a 14 day free trial for access to our ********************** We do state on all of our sales pages, as well as checkout pages what is included, that being one of them. Username and Password information are sent via email and we recommend checking a spam folder if that was not directly in your inbox. We do state how and where to cancel our products without any billing taking place. Based on our customer service history we did issue a month refund before the call was ended on your behalf. We have since gone in and refunded two more months to help better this situation. Please let us know if you have any additional questions.

   

  Best,

  MGS

• Initial Complaint

  12/03/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered a **** putting item and was fraudulently charged 4**** 14 days later. I never signed up for a membership or consented to being charged again. This company should clearly be shut down after doing this to several people without question.

• Initial Complaint

  12/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This is a recurring MONTHLY charge of $49.95 paid to My Golfing Store that I did not authorize, nor do I know what it is for. I just spotted it after months of charges of $49.95. What to stop payment and get all payments refunded.

  

  Business response

  12/04/2023

  Hi ****,

   

  We see on 7/16/23 you purchased our Golf Mat Training Aid, which comes with a 14 day free trial to our members academy where we host online golf coaching and more. We do state on our sales pages and checkout pages everything that is included, send username and password information and steps on how to cancel if you do not wish to continue. We have not received a call or email in regard to any cancelation. We have since gone in and canceled that, while issuing three months of reunds which will transfer within 3-6 days. Feel free to give us a call at ************ with any other questions. We have provided whats included in attached images as well. 

   

  Best,

  MGS

  Customer response

  12/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/09/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On November 26, 2023 I responded to an add for a free 'swing tool' plus shipping $9.95, As the order was processed, I was asked to say no to many other offers to get to the end. I thought I had clicked 'No' on all the optional items. Apparently not as I have received the first of many monthly charges of $49.95 for Private Members Academy1$49.95 order #***E6D2AD5. I didn't select this service, nor do i want it.Sincerely *******************

  

  Business response

  11/10/2023

  Hi *****,

   

  We do see that on 10/26/23 you purchased our Speed Trap promotion. On both our sales page and checkout page we list everything that is included, one being our 14 day free trial to our **************** We do also send a Username and Password login email for access right away and a "trial ending" email before any charges begin after the ************************************************************************ a cancellation request which is listed on our website and checkout pages. We have gone in after seeing your message and canceled that, while also issuing a refund for $49.95 for the month that was billed. (Which takes 2-6 days depending on the bank) If you have any additional questions please give us a call at ************.

  Best,

  MGS

  Customer response

  11/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  My Golf Store has been very accommodating.
  
  Sincerely,
  
  *******************

• Initial Complaint

  11/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been charged twice on my credit card for $49.95 for something I did not buy or sign up for.Upon researvhing this company It xhows that other people have the same complaint.

  

  Business response

  11/07/2023

  Hi *****,

  We received your message and wanted to follow up. On 9/27/23 you purchased our training mat promotion. We do state on our sales page, checkout and receipt what is included while providing a terms and conditions check box. We do state that this promotion comes with a ***************************************************************************************************** house PGA pros as well as online coaching via swing uploads and analysis. We do state that you can chancel within the 14 days if the academy is not fit for you and you will not be charged. We have not received a call or email in regard to canceling or refunding which we are happy to assist with. Our customer service number is listed on our emails, website and sales pages. Feel free to give us a call at ************ in regard to a refund. We have gone in and cancelled your membership as of now so there will be no future charges. 

   

  Best,

  MGS

• Initial Complaint

  10/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am recently looking at buying a house and while going through Financials, I discovered a recurring withdrawal from my debit account for the amount of $49.95... I did not sign up for anything. Tried to go to their website to discuss further and there is no place for any cancelation of anything, no plane to look up orders porches, and also when trying to email them directly it keeps coming back with an error message... This withdrawal has been going on for at least 6 months after going back through my checking account!!! Beware of this company!!!

  

  Business response

  10/05/2023

  Hello,

   

  I see on 4/17/23 you purchased our promotional Regroover offer which is listed at $9.95 (cost of shipping). Attached is an image of everything that is included on the first page, which explains the free 14 day trial to our online members academy. It also explains that after 14 days you will be charged $49.95 with the ability to cancel at any time. We do have a 24/7 customer service number and email that is listed on the page, as well as our website. We would be happy to refund you and will follow up directly to resolve this issue. 

  Customer response

  10/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased an Eagle Eye Elite rangefinder on 08.05.2023 for ******. The box and product description say it is water resistant, especially being used solely for an outdoor game that is played in all weather. I was playing golf yesterday when it started to drizzle (very light drizzle) and the range finder was attached to the side of the cart (it is advertised to have a magnet so it will stick to the cart post). I immediately pulled the item off the cart, wiped the water off, put it in my lap and covered it with a towel. I waited for it to stop raining and went to use it and there was water in the eye piece. I couldnt get the water out after attempting to turn it upside down so the water could leave the eye piece, **** the water out, put it in rice, etc. I wrote to the company and they recommended me to You can try setting the rangefinder in front of a heater for a few days to see if it dries out, or even try using a blow dryer in warm heat! Unfortunately, if this does not fix it, you will need to purchase a new one. Im sorry but that is an unacceptable answer for a company that makes a water resistant outdoor product that cannot even get a little wet. The customer service was also unacceptable. As you can see in their definition of water resistant, this device would still fail since it was penetrated and extremely susceptible to water even under an extremely limited exposure. They are showing extreme unwillingness to right this flawed product including, but not limited to, offering a replacement product and/or offering a refund for the flawed product. Perhaps this is a one off where this product was manufactured poorly and others are better. But I wouldnt know since they are unwilling to send me a replacement.

  

  Business response

  08/30/2023

  Hello ****, I understand your dissatisfaction with the product and the water damage that was incurred while out on the golf course. The product is advertised as water resistant, and it is ultimately the responsibility of the user to protect the device from the elements. While we understand that golf is a sport that is played in many weather conditions, the product's capability will be impacted by the elements and is still susceptible to damage. Thank you for returning our call and coming to a resolution with us. Going forward, we recommend protecting the device using the supplied protective carrying case and avoiding rain to reduce the risk of future damages. ************************************************************************************;

• Initial Complaint

  07/28/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a $10 item in October of 2022 and the company automatically signed me up for a subscription for I don't know what and has been charging my credit card $49.95 every month since. I never agreed to a subscription nor have I ever signed in or had something sent in the mail that would have notified me of a subscription. I have contacted the company. They have agreed to refund 2 months. They have billed me 10 times. I would like to get all ten months back. When I complained, the representative asked the manager. The manager agreed to refunding three months only. This is not acceptable. The company can't just sign people up for subscriptions with out the customer knowing. This $10 item has ended up costing me a lot of money. I would appreciate any help that you could give me.

  

  Business response

  08/02/2023

  Hello ****, 

  Thank you for speaking with me directly on the phone about this matter. Im writing to share the information that was presented at the time of the offer, for your reference, as you had agreed to the terms of this offer. 

  I see on 8/30/22 you purchased the Tour Angle 144 promotion, which included the membership. The offer was to cover just the minimal cost of shipping the product, and included access to the *** taught lessons, golf partner discounts and all of the bonus features listed on the attachments. These terms are spelled out on the sales page and checkout page, including a box to agree to the terms and conditions. Email correspondence is sent as well for access details.

  As requested, your membership was promptly canceled and you were given 2 months refund ($99.90), in accordance with our 60-day money back guarantee, and an additional month's refund as a courtesy. While it is not our responsibility to monitor customers bank accounts, we understand that things can slip through the cracks, so we have issued the refund for the remaining *********************** membership fees. 

  Customer response

  08/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************************

• Initial Complaint

  07/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a training aid on their site. Thru the checkout process, they offer additional services for a fee. I declined all the offers and completed my checkout. Two weeks later I see a charge for $49.95 on my card. The description on my card is a membership fee. I call them to let them know I did not authorize this. The person I spoke with says he will cancel the subscription, and process my refund. I had to send an additional email to get some type of confirmation that my subscription had been canceled. In the confirmation email there us no mention if a refund for an authorized charge. I will be following up to see how I can file a complaint with the state of **.

  

  Business response

  07/27/2023

  Hello *****, 
  I see on 7/7/23 you purchased the *** Golf Training Mat, Video Masterclass: 15 Minutes To Longer Drives, Advanced Distance Secrets ebook, and 14-day trial to the *********************** (14-days free access, then $49.95 per month. Cancel anytime). 
  The offer was to cover just the minimal cost of shipping the product, and included all of the bonus features listed. These terms are spelled out on the sales page and checkout page, including a box to agree to the terms and conditions of the program before checkout. The log-in details for access to the exclusive PGA taught video lessons were sent as well. I have included a screenshot of the offer for your reference. 
  I see your outreach via phone to our team on 7/21/23 and your membership was canceled as requested. I see a confirmation email from our team regarding cancellation was sent to you on 7/22/23 and your email with request for a refund was received on 7/25/23. I see the refund was issued for the first month of membership ($49.95), per your request, and in accordance with our 60-day money back guarantee, on 7/26/23 and in that email, a confirmation with the information on when to expect the funds.
  
  

  Customer response

  07/28/2023

   
  Complaint: 20376646
  
  I am rejecting this response because:
  
  I declined every single offer during the checkout process. I double checked to make sure I did not sign up for any of these offers. You are flat out lying when you say I enrolled in these services. 
  
  Sincerely,
  
  *******************

  

  Business response

  08/03/2023

  Hello *****, 

  Sorry to hear you feel this way. I provided the screenshots of the offer you accepted, the landing page, checkout page and correspondence in my previous response. I am attaching them again to this response. I can see the ** address, landing page you purchased from, and the checkbox indicating you agree to the terms and conditions of this offer.

  Per your request, your funds have been returned, as noted in my previous response. 

  Customer response

  08/04/2023

   
  Complaint: 20376646
  
  I am rejecting this response because:

  I am absolutely positive I declined every offer. Instead of admitting you are wrong, you continue to lie about your deceiving practices.
  
  Sincerely,
  
  *******************

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