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ComplaintsforExipure
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning
- Consumers allege the business is requiring used empty bottles to be sent to them from customers to process a refund.
- Consumers allege Exipure not upholding their Full Money Back Guarantee.
- Consumers allege product not helping customers lose weight.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased 3 months weight loss product from Exipure. Exipure offered 100% money back guaranteed if not completely satisfied. I took the supplement for 60+ days with zero results. I reached out to Expipure for return authorization of the last bottle and request full refund of $156.95. I was told that all 3 bottles, including the EMPTY bottles which I had thrown away. I was offered a 25% refund instead. I asked for the literature that said all bottles needed to be returned to get the refund which I did not receive, I got the cookie cutter response of "Our policy is return of all bottles to get a full refund", I am completely dissatisfied with the product and this company and want a full refund.Initial Complaint
12/30/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered 3 Bottle package deal on 12/12/21 for $167.94, Order #P535UQ25. Took 1 capsule as directed on 12/22/21 had allergic reaction starting minutes after taking the 1 capsule. Spent 2 days so far taking Benadryl full doses every 4 hours. Company states " FULL MONEY BACK GUARANTEE" , "NO QUESTIONS ASKED", "EVERY ***** RETURNED" within 180 days. I called the company requesting money back and information on returning their product bottles to them. I was told that I would have to pay return shipping and handling on returning the bottles to them. I was also told that the representative "*****" could not process my refund because of my reaction to the product, that someone else from another department would have to call me back to process my refund. How can a company advertise " FULL MONEY BACK GUARANTEE" , "NO QUESTIONS ASKED", "EVERY ***** RETURNED" within 180 days if the customer has to pay for the return shipping and handling? I guess I should have just called and stated that I just wanted a full refund and gave no explanation as to why I wanted the refund. Wanted to let others know regarding this situation and to request help, please, to cut through all the hassle and runaround that's started up here. Am hoping to get a full refund and not have to pay for shipping and handling after all " FULL MONEY BACK GUARANTEE" , "NO QUESTIONS ASKED", "EVERY ***** RETURNED" within 180 days is what they advertise on their website.Thank you.
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Customer Complaints Summary
145 total complaints in the last 3 years.
6 complaints closed in the last 12 months.