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Find a Location

Restore Construction, Inc. has 1 locations, listed below.

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    Business ProfileforRestore Construction, Inc.

    Fire and Water Damage Restoration
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.67/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/1/2009

    Years in Business: 40

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    2035 N. 15th Ave., Melrose Park, IL 60160
    BBB File Opened:
    6/19/1990
    Years in Business:
    40
    Business Started:
    9/26/1983
    Business Started Locally:
    9/26/1983
    Business Incorporated:
    9/26/1983
    Accredited Since:
    10/1/2009
    Type of Entity:
    Corporation
    Alternate Business Name
    • Restore Restoration, Inc.
    • Restore Board-up Co., Inc.
    Business Management
    • Mr. Patrick Santoro, Owner
    • Ms. Sue Grasz, Office Manager
    • Mr. Michael Santoro, Vice President
    Contact Information

    Principal

    • Mr. Patrick Santoro, Owner

    Customer Contact

    • Mr. Michael Santoro, Vice President
    Additional Contact Information

    Fax Numbers

    • (866) 929-3371
      Other Fax
    • (847) 455-2330
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/28/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Restore was hired as a public adjuster to handle my claim on my home fire that occurred on September 23, 2021. We verbally agreed that they would waive their public adjuster fees if hired as contractors. Restore broke that agreement and charged us on our insurance payout for that service. On top of that, Restore and their Contract Manager ****************** has been nearly impossible to get hold of on regular bases. It has been 12 months since that set agreement, and my home is only about 30% built. They promise that I will have complete say on how my home house was to be made, yet I cannot get a hold of them.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jessina C

    1 star

    05/10/2024

    Im giving one (1) star because I cannot give a negative zero (0) stars. This review is based on my experience with the company. I knew nothing of Restore Construction when I agreed to hire them after a home fire. I havent had anything but frustration, stress and the feeling of corralling animals to bring my project to an end. The contract was signed 5/2/2023; and as of today 5/10/24, still isnt complete. These people are liars and possess no integrity at all. The staff on the inside does not communicate with the staff on the outside; and that makes for disaster. Any successful relationship/company requires communication; and they havent figured that out yet. Ive seen the project manager at the property twice since the contract was signed. The staff member that does come appears to be going through the motions. He will also tell you hes going to do something; but if hes unsuccessful you will have to inquire about it. He will not communicate the information to you. I have spoken to several staff members regarding my issues/problems/concerns, but they must have fallen on deaf ears as I continue to get the run around and no solutions. Theres no sense of urgency to complete my house given it has been a year. Lastly I was given a move in date last month, loaded a 20 ft UHaul truck, proceeded to my property only to find it hadnt reached move in condition. So now me and my family are now back in a hotel for the last 10 days without a new move in date. I was told we would be able to move in last month, but they would still have to do some things the city required on the outside of the home; and those things shouldnt affect us inside. Well, so much for that. Yes the insurance company still has to approve some of the outside work and some lights that need to be added outside; theres no reason we shouldnt have been able to move back in two (2) days short of a year of the signing of the contract. Ridiculous! Sign with them at your own risk!

    Local BBB

    BBB of Chicago & Northern Illinois

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