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ComplaintsforMichelin® Consumer Reward Center
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/18/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Great tires, no complaints there. I initially splurged for a set of Michelin Defender T+H for my ***** wagon after a substantial amount of research on forums and reviews. I initially thought I got a great deal since there was a $70 rebate. The tires were purchased and installed on June 7, 2021.However. Today, is February 17, 2022 and I still have not received my rebate. My rebate submission was processed online on 6/28/21. Many months passed and I emailed the fulfillment center to inquire about my payment. I also provided my new addressed as I had moved in the SIX MONTHS that had passed. on 12/10/21 I was told via email from the fulfillment center that my card had been "reissued" and would arrive to my updated address in 3-4 weeks. About 5 weeks later, I called the center and asked where my rebate was. I was told that I needed to be patient because there was a holiday weekend. A week ago, on 2/10/22, I once again messaged the fulfillment center to ask where my payment is. I was promptly told that the card was reissued and sent to my current address in January. As of today, I still have not received anything.More than anything, I am disgusted and disappointed by the actions of this company. If it's so difficult for them to send out a rebate in a timely manner by mail, they ought to send up an online payment system OR be up front and not offer a rebate at all. Normally I wouldn't spend all this time trying to track down $70, but I am pressing on in the hopes that future customers are spared this frustration. Maybe $70 isn't a lot to some people, but to others it can be a big chunk of a budget that they were counting on.Business response
02/24/2022
Original address submitted with the submission was incorrect. When customer called in to get it changed the ** was mistakenly left off of the address. We have reissued the $70 card to the correct address and we are also sending a $130 check for the inconvenience and delay for the reward.Customer response
02/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Customer Complaints Summary
54 total complaints in the last 3 years.
10 complaints closed in the last 12 months.