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Business Profile

Home Builders

Meadowbrook Builders, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our builder is not upholding their one year warranty work. We have a structural issue with our floor they tried to fix but didnt. They said they would come back and never have. We want to ensure our home is SAFE. They broke our contract as well, we were supposed to be given an 11 month walk through to go over our 1 year warranty and they didnt. They also didnt do this with two other homeowners in our neighborhood who also built with them. Those neighbors are also not getting warranty repairs. This builder will not communicate as to why they are not completing warranty work, besides being short staffed. This builder has ZERO project management or professionalism. Its appalling they are still in business frankly. There are a lot of angry homeowners besides myself with this builder!!!! And they *** us the warranty work they stated in their contract!!!

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Regarding Unresolved Repairs by Meadowbrook Builders regarding outstanding repair issues with my home. I closed on the house in August 2023, and the builder was supposed to address the one-year repair issues on August 6, 2024. These include: Kitchen, sunroom, living room, and upstairs ceilings needing re-taping and refixing due to nail pops. Living room trims requiring repair. Kids' bathroom ceiling issues. Stairs peeling, cracking, and in need of repainting. Tiles and Vinyl flooring becoming loose and needing to be refixed. The masters bedroom upstairs is having a sweeky noise.Despite multiple calls and emails, Meadowbrook Builders has not responded or followed through with the repairs. I would appreciate your assistance in resolving this matter. Thank you for your time and attention.

  • Initial Complaint

    Date:05/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Closed on our house in August 2022, submitted final walk-thru punch list at that time, which included water damage to all of the bi-fold doors in the house (3 sets). Had new doors FINALLY delivered in March 2024. Builder scheduled contractor to come out and install the doors in May 2024, however no one showed up to install the doors. Meadowbrook is no longer responding to my inquiries about install. The request was submitted well within the 1 year builders warranty period (it was submitted day of closing). Builder has always been slow to respond but I am no longer confident they will hold up their end of the agreement. We are fast approaching 24 months of trying to get these doors installed.

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Meadowbrook Builders have not repaired or replaced a sliding glass door as agreed upon with our 1 year warranty. The trim around the door is broken. They sent a repairman out during our 6 month warranty work which was completed but ultimately failed again. We are seeking a replacement door as we do not believe that they will be able to repair this issue nor are they responding to any inquirys in regards to the repair.

  • Initial Complaint

    Date:08/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have been attempting to contact the Meadowbrook Builders as they are also our *** as the subdivision is not completely built yet. However there is never a reply, and when an issue arose regarding the *** payments, nobody is able to assist. The builders decided to switch companies that were processing the quarterly *** payments, but not everyone in the neighborhood was notified. By January 2023, there was finally a post made on our ******** subdivision page about the change. After looking into it on my own, and contacting the new company on my own, I was able to set up an account and pay my account going forward, great. However, there was never a past due balance, and now they are trying to have us evicted from our home due to no communication about the change. The "front office" claims they can not help and that I need to contact the company processing the payments, and the company that is processing the payments claim I need to contact the ***. Do not purchase a home at *********** in *******, **. We are paying an *** Fee, and have zero representation, and nobody to contact.

  • Initial Complaint

    Date:05/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****STAY FAR AWAY!!!!.***** First off, if you read this review and you still build with Meadowbrook, you deserve whatever you get. Also, any review that mentions having a great experience with the owner (Aladdin) is obviously a review posted by an employee or relative. No customer has ever had any dealings with him, because we were told we couldn't, by ******* (his "Manager"). The first words that come to my head when thinking about Meadowbrook, and LIARS and NIGHTMARE. ************ actually told my wife they would fix our sunken sidewalk if my wife took down her Negative review****Signed the contract in January 2018, broke ground in June, closed in February 2019. 13 months of lie, after lie, after lie. Over $400,000 for excruciating mental anguish,and this garbage pile they call a "semi-custom home". We refinanced 6 months after we closed and the house appraised for $47,000 less than we paid for it (our fault).Nothing about these homes are custom.EVERY fixture in the house was bought at ********** down the street. ********** down the street. Because the house was open for so long without windows, all the subflooring had standing water puddles, causing them to warp. So now you can feel all the flooring screws popping up as you walk on the carpet (which was replaced after 6 months because it started to fray and tear). Every floor creaks as you walk on them. The wood flooring is absolute GARBAGE. After a year it looks like its 20 years old. The basement has leaked since the day we closed (see pictures)******* told us they improperly prepped the exterior for the stone (real professional)which is why it was leaking. They came back 8 MONTHS later to try and fix it. It's been 6 months since, it's still leaking! They left a complete mud pit for us the day we closed,and still had workers at the house during our final walk through. That shows they only cared about getting us to close, so they could get our money

    Business Response

    Date: 05/16/2022

    We would love to respond to the complaint, however this is just a copy and paste of another users review. Please remove this complaint from our file.

Meadowbrook Builders, LLC is NOT a BBB Accredited Business.

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