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Business Profile

Cleaning Services

Ethereal Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We book this company for moving stuff from downtown to west end of ********* he give us an estimate if 1300$ and Ask him to pay him upfront 600$ which we paid him by cash app he generate the receipt and I have upload that file .he call next day he cant make it but for sure he will be there on Jan 31 2023.he didnt show up after stop responding and answer our calls .We need our money back as he didnt start the job which he promised to do it.Kindly help ** and other people dont get spam or fraud

  • Initial Complaint

    Date:01/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 8,2022 A man by the name of ************************************* entered our home to repair our fireplace. At first I thought he was on the up and up but the more time he spent here I thought something was not right. He entered no tool box no flash light totally unprepared to fix the fireplace. Said he had to go in the basement to shut off the gas which was a lie. The gas is shut off directly under the fireplace. He took the glass off and supposedly we needed a new part. He was going to go to Menards to order the new part. He put the fireplace back together totally backwards. We had an awful draft that wasn't there before this dishonest person put his the fireplace totally backwards. The part was going to take 3-5 days to get in. He scheduled two appointments, December 17 and December 18. He was a no show. I spoke with Menards and no part was ordered. In fact there was no part needed. I wrote a $200 check to help with the part and a *************************** cashed it in or about mid December. While he was here he expected another $150 as his base is $350 per call. Didn't matter how many times he came back, this would cover it. He had told me on the phone he would write an invoice. Didn't happen. He talked so fast my head spun. He won't *************, answer texts or email. He is a thief. I did a background check on him and he spent 7-1/2 years in jail in ****** and then 2-1/2 years on supervised probation. I filed a police report with the ********* *********************************. He is a scam artist. He is a dangerous person. We want our money back.

Ethereal Cleaning is NOT a BBB Accredited Business.

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