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Business Profile

Windows

Window Liquidators Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windows.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered windows from this company July 29, 2024. The order showed as processing for a long time and now there is no information available on my order. The phone numbers are disconnected and I have emailed the company a couple of times with no response. I paid for my order in full and have no way of getting the product or a refund.

  • Initial Complaint

    Date:12/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 16 October 2024, I purchased six windows to be made for my home. I was promised the windows would be delivered in six weeks, which would have been the week of Thanksgiving. I was told that a week before, Window Liquidators would contact me concerning the delivery. When I did not hear from them, I attempted to contact them by telephone, which their customer service line is always busy, and to the salesperson who I spoke with about the transaction, ***** *******, at ************ and left a message requesting an update on the status of the windows I purchased. To date, I have not heard back from anyone associated with Window Liquidators. I contacted my credit card company to open an investigation on this transaction.

  • Initial Complaint

    Date:12/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order 4 custom vinyl ***lacement windows on 6/10/2024. Paid ******* via Credit card. On 7/26/2024 a *** from their company called and said my order had been damaged and had to be ordered gain. I never heard from them again and I found out a couple weeks ago they are out of business

  • Initial Complaint

    Date:12/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some windows from this company on July 29, 2024. I paid in full. After waiting the expected time for delivery I checked the status of my order. My email was not answered. Ive attempted to call or email many times with no response. Today I checked and the tracking feature no longer is working, the phone number does not connect, and on ****** maps it says the business is permanently closed.

  • Initial Complaint

    Date:11/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered windows online August 9, 2024. Lead time was 12 weeks at that time. I have checked the website a couple of times since then and it still showed the order was in processing. Per the original lead time, I should have received the windows by now. I went online today to check the status on their website, and the website is not active. I tried to call the phone number on the invoice, and I get a busy signal. I have noticed another review online that says they are having similar issues. I'm not sure if this business has closed but I have no way to contact them and get the status of my order. I'd request the business contact me and give me an eta on my windows or refund my money.

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 27, 2024, I placed an order for three replacement windows. The estimated delivery time was 4-5 weeks. A month later, I asked for an update on the order. I received an email saying they would check but then no update. I have emailed and called several times more but it seems that the company has closed. The website no longer works and the phone number returns a busy signal. It has now been two months. I would like my windows to be delivered or a full refund.

  • Initial Complaint

    Date:11/25/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered custom windows on 9/24/24 for total of $3479.44, with lead time of 6 weeks. Zero communication from seller during this time. Website has been shut down, and phone number disconnected; no way to contact merchant.

  • Initial Complaint

    Date:11/25/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a window from window Liquidators on 6/2/2024 (order #*****) for a total of ****** pre paid..I called them in August and talked to ***** , he said the load of window were smashed and they would have to reorder. so he reordered it. I called in September and was told it was being shipped on 10/8//24. I called and email Since the 18Th of October no response . I have left nemouris voice mails. with no response . now web sight is down and phones are off.

  • Initial Complaint

    Date:11/23/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered over $2,000 worth of window. I tried to contact the company but the website is no longer working their email do not work and the phone number has been disconnected. I have no way of reaching them.

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered windows from this business, received a confirmation of receipt of order via email. I attempted to click on the order track contained within the email and the website is not operational. I attempted to call the customer service number listed and it is not operational. I have emailed the customer service support email listed and have received no response. I would like refund of my order if indeed this business is no longer operational.

Window Liquidators Inc. is NOT a BBB Accredited Business.

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