ComplaintsforAmerican Heartland Insurance Company
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Complaint Details
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Initial Complaint
03/11/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I've been paying this insurance company for the last nine years and they are refusing to pay out a small claim on my work truck they are stealing money from people and not paying out on the claims they have an F rating on hereInitial Complaint
03/04/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I was involved in a motor vehicle accident. I was waiting at a red light going northbound on ************* in ***** ******** at 630am. I am pregnant and had my 2 year old son in backseat in carseat. The other driver rear ended me, damaging my car. I took her information i.e. insurance card and DL. I had a police report. I took pictures of the damages. I sustained a back injury and was in fear my unborn baby was effected by this incident. I called the other person's insurance company American Heartland multiple times and have not received a call back. I informed my car insurance, Statefarm of the accident. My Statefarm agent said they also could not reach American heartland company, apparently they would hang up the phone every time. I have filed a claim under my insurance company however I am unable to get my car repaired unless I pay for the damages myself.Initial Complaint
02/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The lady hit my car on 11-22-2021 gave the police on site a valid insurance card, which she is the policy holder with American Heartland Insurance Co. I called this company, instructed by the officer and gave them the accident report number off the card which he had given the both of us, to report what happen. This company called me back after checking the accident report, emailed me a inspected form statement and a claimant form told me to fill both out and email it by to their company. I did, a couple days later they sent me a assigned inspection authorization form.i went to get my car inspected by their inspection. he said they would send me a statment of how much they would pay to fix my car. After 5days waiting, they tell me their waiting on the policy holder to sign her papers, and she has 3mths, which 2-2022 makes 3mths, still havent fix my car. I also have a video from the store owner of where the accident was of her coming out of a parking space hitting my car.Initial Complaint
02/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Jan. 9th, 2022, I was involved in a vehicular accident. I was driving on a main route when a vehicle exited a ********* private driveway that intersected with the road I was traveling on. The vehicle drove directly in front of my vehicle, leaving me with no option to evade the collision and I was unable to brake to a full stop in time. I was barely under the speed limit because I had been stopped at a red traffic light shortly prior to the collision. After the vehicle pulled out in front of mine, the front of my vehicle struck the driver's side of the other vehicle. I called the police ***** and filed a report. My ins carrier is Progressive and the vehicle I struck is covered by American Heartland Insurance. My insurance agent instructed me to file a claim with the at fault driver's ins. I contacted American Heartland via their website and was directed to an online claims form section and filled out roughly 10 pages (about a 2 hour process) describing details of the accident & police report. I never received email verification from AHI for my submission claim so I contacted AHI's phone line. I was told by a rep that I did not receive a verification email because I probably entered my email incorrectly. So I went through the process of filing a claim through AHI a 2nd time, making sure my email was 100% accurate. Again I never received a verification email from AHI for my claim submission. I called AHI again after about a week to inquire the verification email for the claim I filed and I was told I probably entered my email incorrectly. I then faxed over the claim forms so I may have proof of a time/date stamp. The claim forms I faxed were successful but after over a week, I still have no response from AHI. The driver was clearly at fault according to the police report & my Progressive Ins. Agent. I never received a follow up email/call from AHI. My vehicle has not been in use since the collision due to damages. At this point I am being advised to file a law suit.Initial Complaint
12/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 12/3/21 I got in a car accident and totaled my car. I was fully covered by American heartland insurance company. The accident was my fault. When I filed my claim online the same night. I didnt hear back till the following Tuesday. Which was fine they sent me all the paperwork I needed. Which I filled out right away and sent it back. Weeks go by and I dont hear from them. I call and leave multiple voicemails a day and never hear back them on 12/28/21 I called and the call center informed me that my claim was denied on 12/22/21 based on failure to notify them 2 people over 15 years old moved into my house. Which they both never drive my car and have nothing to do with my accident. They moved with me after I renewed my insurance. Now they will not cover anythingInitial Complaint
12/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went thru ensure on the spot for car insurance ive never had a accident and the rate was ideal . so in October my car was stolen and burned . i never had an insurance claim before but they seemed hesitant from start they had me doing things i shouldnt have been doing like going to city pounds i received no correspondence from then i thought the case was settled until i received a letter from my finance company saying i owed late fees and charges the claim adjuster ***** was no none notta help.Initial Complaint
11/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was staying with my niece temporarily, and my car was in the yard as I was cleaning it. My 11yr old nephew come out of the house, said he was going to turn on the radio, the car is a manual and it was in 1st gear with the emergency brake on, he turned the key to start position and the car jumped forward hitting the house she is renting. This happened Oct 21st. I've been referred to 4 different adjusters without any results, not even as much as returning my phone calls, as I do have full coverage insurance with American Heartland Insurance thru Alf, they say they can't do anything. This being my only form of transportation. I have no rides to anywhere. 6 days later something went wrong with the front axle. I've finally had it towed and that problem fixed resulting in a $470 repair ****. I have health problems & have to have a vehicle. I would just simply like to know what the problem is with the claim, as I'm getting NO ANSWERS. Thank you. Claim **********Initial Complaint
10/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid $840 for a 6 month policy, in August of 2021 my vehicle was parked and was hit by another vehicle at night, on the morning I called my Insurance Hearth land told them what happened they said everything was fine, they said they will take care of everything they send me paperwork I filled out over and over, at the end 2 and a half months later they tell me I need a police report, Im 21 yrs old this is my first incident and I was never told I need it this report the company only string me along so the time can pass and I wouldnt be able to filled a report, when questioned why wont they tell me I need it this report the answer was We can not tell you what to do, I will like my money back
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Customer Complaints Summary
78 total complaints in the last 3 years.
28 complaints closed in the last 12 months.